Technical Services Lead

Hours: 1st shift 8am-4:30pm, Monday-Friday

What Impact Will You Make in This Role?

As a Technical Services Team Lead in Thornton, CO, you will be responsible for leading a team of Computer Technicians. This team focuses on computer repairs.

What will we give you for your hard work:

• 50-56k Salary
• Quarterly Bonus potential
• 401(k) with generous company match and immediate vesting
• Excellent Paid Time Off policy
• up to 80 hours Sick Time per year
• 96 hours off per year for volunteer opportunities
• 11 paid holidays per year
• Award winning work environment
• Development Reimbursement of $1000 per year
• Medical, Dental, Vision, and Voluntary Benefits 

Our Values drive everything we do: 

• Carry passion. 
• Desire excellence.
• Keep dreaming. 
• Build community. 
• Be Vivacious.

While no day will be completely the same, you will execute daily responsibilities in these various functions:

• Supervise the daily workflow of designated team members, training and appraising employees toward successful performance 
• Research and propose new processes or projects for the team, implementing upon approval 
• Complete and guide teammates through computer repair process, cleaning, removing, and replacing parts using provided tools
• Communicate team supply needs for parts and tools necessary to complete repairs
• Cross train teammates in Production to assist as business dictates 
• Present relevant work updates and data to Technical Services Supervisor 
• Perform other duties as assigned by the Technical Services Supervisor

Supervisor Duties:

• Recruit, interview, hire, and train new staff in the department
• Oversee the daily workflow of the team
• Provide constructive and timely performance evaluations
• Handle discipline and termination of employees in accordance with company policy and procedure 

Education and Experience Levels Are We Looking For:

• High school diploma and minimum two years relevant experience required
• Associate degree or equivalent combination of education and experience preferred 
• Prior supervisory experience preferred 
• Certifications, or the ability to obtain, if required
  • HP, Lenovo, Asus, Acer, Dell, and/or Apple Certification 

Who you will report to: 

Adrian likes watching The Office, loves Astronomy, and is a Broncos fan.

Don't think you're 100% qualified for this position? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every requirement, we still encourage you to apply. You may be just the right candidate for this or other roles.

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