Sales Call Center Manager

Express Flooring

Tempe, AZ

$70,000 to $75,000 Yearly
Vision , Medical , Dental , Retirement
Full-Time

Job Description

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring.

There has never been a better time to join Express Flooring as we are in a rapid growth phase, opening multiple new locations in 2024.

Our Call Center's mission is to support our Design Consultants by scheduling appointments with prospective homeowners who are looking for new flooring and meet our criteria. We take this process extremely seriously so that our team and customers make the best use of their time. If you are someone who knows how to get the best out of their team, has the ability to impart sales skills to others, and feels comfortable both reporting metrics and making data driven decisions.... We should talk!

What You'll Do:

Serve as a dedicated coach, providing guidance and support to scheduling specialists to improve their efficiency and overall performance.
Conduct regular performance evaluations, identify areas for improvement, and develop personalized coaching plans for individual team members.
Lead training sessions and workshops to enhance the knowledge and skills of the team
Act as a subject matter expert (SME) on products, services, and processes within the organization, sharing expertise and best practices with the team.
Collaborate with other team leads and managers to ensure consistent coaching approaches and alignment with company goals.
Foster a positive and supportive work culture, encouraging teamwork, collaboration, and continuous learning among call center staff.
Serve as a point of escalation for complex or specialized customer issues, providing expert knowledge and guidance for effective resolution.
Monitor and analyze performance metrics to identify trends, opportunities, and areas for improvement.
Ensure compliance with company policies, procedures, and quality standards.

What makes you stand out?

Experience with either sales, call center operations, or the home improvement industry
Clear and concise oral and written communication skills
Solid understanding of call center operations and performance metrics.
Strong numerical skills with an acute attention to detail
Excellent organization skills – able to prioritize work and meet deadlines
Excellent interpersonal skills – able to lead and work within a team
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, Excel, PowerPoint
Flexibility to work nights and weekends, as needed.

What is in it for you?

Full Medical, Dental, and Vision benefits; 401k w/company match
Work for a rapidly expanding company with a strong brand and strong results to match.
Culture of internal mobility, collaboration, and valued partnership with HR from the business.
Winner of the Best of the Desert for the past three years running.
Nominated for a BBB Torch award for ethics

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$70,000—$75,000 USD

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.