Ford Shop Dispatcher

AutoFair Ford is now seeking a Motivated and Driven Shop Dispatcher to join our team. Are you tired of not being rewarded for your consistently exceptional results? Are you working for an organization that does not offer you the opportunities you are looking for? Have you repaired vehicles or worked as a trusted service advisor and are looking for the next step in your career?

Benefits:

• High earning potential with performance-based compensation
• A supportive and experienced upper management team focused on fixed operations
• Strong technicians and advisors throughout the organization
• Medical, Dental, Vision, Life and Disability
• 401 K Plan with company match
• Paid vacation
• World-class training and professional development
• Growth opportunities for career advancement
• Employee vehicle purchase plans
• Discounts on products and services
• Health and wellness

Responsibilities:

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity by dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., concern, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Checks customer credit status.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with service advisors and shop management as needed.
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.

Requirements:

• High school diploma or GED required
• Must have shop experience
• At least 3-5 years of automotive service experience is required
• Desire to coach and train team to exceed their goals
• Computer skills needed
• Excellent customer service skills
• Ability to be analytical, problem solve and multitask
• Self-motivated, enthusiastic presence in a team environment
• Strong written and communications skills
• Consistent and stable work history
• Must have valid driver's license, and clean driving record

AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to providing our customers with an unmatched ownership experience through outstanding customer service and enduring relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

AutoFair Automotive Group offers opportunities with the following brands:

Ford - Honda - Hyundai - Genesis - Nissan - Subaru - Toyota - Volkswagen

AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.