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Tech Dispatcher Jobs (NOW HIRING)

RQ Tech HR LLC

Dispatcher

Ramsey, NJ · On-site

$55K - $60K/yr

ReturnQueen is a tech-driven company simplifying the return process for online shoppers. Through ... The Dispatcher plays a critical role in ensuring smooth and efficient daily operations by ...

Parabit Systems

Technology Repair Dispatcher

Bellmore, NY · On-site

$21.50 - $26/hr

The Technology Repair Dispatcher will act as the liaisons between service technicians and customers. Dispatch will coordinate the scheduling of service appointments, track technician location and ...

Parabit Systems

Technology Repair Dispatcher

Bellmore, NY · On-site

$18.75 - $25.25/hr

The Technology Repair Dispatcher will act as the liaisons between service technicians and customers. Dispatch will coordinate the scheduling of service appointments, track technician location and ...

Parabit Systems

Technology Repair Dispatcher

Bellmore, NY · On-site

$21.50 - $26/hr

The Technology Repair Dispatcher will act as the liaisons between service technicians and customers. Dispatch will coordinate the scheduling of service appointments, track technician location and ...

Palmetto Technology Group

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling ...

Queensboro Toyota

Dispatcher

Woodside, NY · On-site

Service Department dispatcher * dispatch RO's * manage shop productivity by individual tech and overall * coordinate with client care team appointment capacity by daily evaluation of unapplied time ...

Queensboro Toyota

Dispatcher

Woodside, NY

Service Department dispatcher * dispatch RO's * manage shop productivity by individual tech and overall * coordinate with client care team appointment capacity by daily evaluation of unapplied time ...

QUEENSBORO TOYOTA

Dispatcher

Woodside, NY · On-site

Service Department dispatcher * dispatch RO's * manage shop productivity by individual tech and overall * coordinate with client care team appointment capacity by daily evaluation of unapplied time ...

Prestige Transportation

Dispatcher

Kansas City, KS · On-site

$18 - $25/hr

This requires someone who is computer savvy with technology, and dispatching systems, has strong attention to detail and multitasking skills, and can work independently. Reservations: * At times ...

TeamLogic IT, N. Milwaukee, WI

Dispatcher

Germantown, WI · On-site

Vision insurance About TeamLogic IT TeamLogic IT is a national provider of technology services and ... Overview The Service Desk Dispatcher plays a crucial role in ensuring that client service requests ...

A SAFE HAVEN LLC

Dispatcher

Chicago, IL

$18 - $22/hr

Position Summary The Dispatcher plays a critical role in managing and coordinating daily ... Technology & Data Tracking * Utilize transportation management software, GPS tracking tools, and ...

Mr. Rooter

Dispatcher

Freehold, NJ · On-site

$18 - $22/hr

Dispatcher - Career Opportunity Mr. Rooter Plumbing Build a Career That Makes a Difference Are you ... Learn new technology quickly * Pay close attention to detail * Stay calm under pressure * Enjoy ...

Classical Transportation Inc.

Dispatcher

Hayward, CA · On-site

$21 - $24/hr

Dispatcher Are you an enthusiastic problem solver with a passion for logistics? Do you thrive in a ... With our state-of-the-art technology and dedicated team, you will have the opportunity to learn and ...

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Tech Dispatcher information

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How much do tech dispatcher jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for tech dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a tech dispatcher?

Tech Dispatchers are professionals responsible for coordinating and assigning technical support or service requests within companies. They act as a central point of contact, receiving incoming calls or tickets, prioritizing issues based on urgency, and dispatching the appropriate technicians to resolve problems. Their role is vital for ensuring timely responses to technical issues and maximizing the efficiency of service teams. Tech Dispatchers often use specialized software to track requests and communicate updates to both clients and technicians.

How does a tech dispatcher typically prioritize incoming service requests during busy periods?

As a Tech Dispatcher, managing multiple simultaneous requests is a common challenge. Prioritization is usually based on factors such as the severity of the issue, the potential impact on business operations, and customer SLAs (service-level agreements). Dispatchers must quickly assess ticket details, communicate with technicians for availability, and sometimes escalate urgent cases to specialized teams. Strong organizational skills and clear communication are essential to ensure the most critical tasks are addressed promptly while maintaining overall workflow efficiency.

What are the key skills and qualifications needed to thrive as a tech dispatcher, and why are they important?

To thrive as a Tech Dispatcher, you generally need strong organizational skills, problem-solving abilities, and familiarity with dispatch procedures, typically supported by a high school diploma or relevant experience. Proficiency with dispatch software, ticketing systems, and communication tools like radios and phones is essential. Excellent communication, multitasking, and stress management skills help Tech Dispatchers coordinate effectively and remain calm under pressure. These skills are crucial for ensuring timely response, efficient technician deployment, and high-quality service delivery.

What is the difference between Tech Dispatcher vs Service Coordinator?

AspectTech DispatcherService Coordinator
CredentialsTypically requires a high school diploma or equivalent; certifications in dispatching or logistics are a plusUsually requires a high school diploma; certifications in customer service or office administration are common
Work EnvironmentField and office-based, coordinating technicians and service callsOffice-based, managing customer appointments and service schedules
Employer & IndustryUsed in HVAC, electrical, plumbing, and tech service industriesCommon in service industries like HVAC, appliance repair, and maintenance services

Both roles involve coordinating service activities, but Tech Dispatchers focus on assigning technicians and managing field operations, while Service Coordinators handle customer communication and scheduling. Understanding these differences helps job seekers find the right position in the service industry.

Is it hard to get hired as a tech dispatcher?

Getting hired as a tech dispatcher typically requires good communication skills, basic technical knowledge, and the ability to coordinate schedules efficiently. Employers often look for previous customer service or dispatching experience, and some roles may require certifications or familiarity with dispatch software. The hiring process can vary depending on the company and location, but overall, it is accessible with the right skills and experience.
More about Tech Dispatcher jobs

What states have the most Tech Dispatcher jobs?

States with the most job openings for Tech Dispatcher jobs include:

What are popular job titles related to Tech Dispatcher jobs?

For Tech Dispatcher jobs, the most frequently searched job titles are:

Tech Dispatcher jobs near you
Infographic showing various Tech Dispatcher job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,823 per year, or $22 per hour.

Dispatcher - Long Beach, CA

Long Beach, CA • On-site

Traffic Management LLC
Construction • 501 - 1,000 employees
Learn more about Traffic Management LLCexternal

$27 - $30/hr

Other

Posted 17 days ago

Key responsibilities

  • Receive, review, and prioritize incoming service requests, delivery orders, or emergency calls.

  • Assign traffic controllers based on availability, skill level, location, and job urgency.

  • Monitor active jobs to ensure adherence to timelines, routes, and service-level agreements (SLAs).

Job description

Job Description
FLSA: Non-Exempt
Position Title: Dispatcher
Reports to: Dispatch Supervisor
Supervisory Responsibilities: No
***Shift is 4/10's Friday to Monday from 6AM - 5PM***
Job Summary
The Dispatcher serves as the operational control point for coordinating personnel, vehicles, equipment, and service activities. This role ensures efficient resource deployment, real-time communication, and rapid issue resolution while maintaining compliance with safety, regulatory, and customer service standards. Dispatchers must balance multiple competing priorities in a fast-paced, high-pressure environment.
Operational Coordination
  • Receive, review, and prioritize incoming service requests, delivery orders, or emergency calls
  • Assign traffic controllers based on availability, skill level, location, and job urgency
  • Develop and maintain daily, weekly, and shift-based dispatch schedules
  • Monitor active jobs to ensure adherence to timelines, routes, and service-level agreements (SLAs)
  • Reassign or reroute resources in response to traffic, weather, equipment failure, staffing shortages, or emergencies

Communication & Liaison Duties
  • Act as the primary communication hub between field staff, supervisors, vendors, and customers
  • Maintain constant contact via phone, messaging platforms, and dispatch software
  • Provide clear instructions, updates, and safety guidance to employees in the field
  • Communicate service delays, ETA adjustments, or emergency notifications to customers and stakeholders
  • Escalate operational or safety concerns to management as necessary

Monitoring & Tracking
  • Track vehicles, personnel, and assets using GPS and dispatch management systems
  • Monitor real-time operational data (location, progress, duration, downtime)
  • Confirm check-ins, job completions, and shift changes
  • Identify inefficiencies, bottlenecks, or potential service disruptions

Documentation & Reporting
  • Accurately document all dispatch activities, communications, and incidents
  • Maintain logs, call records, run sheets, incident reports, and service confirmations
  • Ensure all dispatch records meet legal, regulatory, and audit requirements
  • Prepare operational reports related to response times, productivity, and service outcomes
  • Support billing, payroll, and compliance processes through precise data entry

Safety & Compliance
  • Enforce company safety protocols and operational procedures
  • Monitor compliance with DOT, OSHA, and other applicable regulations (when applicable)
  • Respond to accidents, incidents, or emergencies following established escalation procedures
  • Coordinate emergency response and support services when needed

Customer Service
  • Provide professional, calm, and courteous interaction with customers always
  • Address customer inquiries, complaints, and service concerns
  • Provide accurate status updates and realistic expectations
  • De-escalate high-stress or emotionally charged situations with professionalism

Required Qualifications
  • High school diploma or GED (required)
  • 2+ years of dispatcher, logistics, operations, or call-center experience (preferred)
  • Demonstrated ability to multitask and prioritize in a fast-paced environment
  • Strong verbal and written communication skills
  • Proficiency with computers, dispatch software, and Microsoft Office or similar tools

Preferred Qualifications
  • Dispatcher certification (e.g., emergency, transportation, or industry-specific)
  • Knowledge of local geography, traffic patterns, and service zones
  • Experience with GPS tracking systems and fleet management software
  • Bilingual communication skills (industry/location dependent)

Tools & Technology
  • Dispatch management systems
  • GPS and fleet-tracking platforms
  • Spreadsheets, email, and reporting software

Equipment Operated:
  • Computer (Keyboard, mouse)
  • Phone
  • Office equipment (printer, copy machine, etc.)

Physical Requirements & Work Environment
  • Requires sitting for prolonged periods of time
  • Requires using hands to handle, control or lift objects
  • Requires lifting up 40lb
  • Requires repetitive motion of hands

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.
Traffic Management LLC (TML) reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

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