Regional Fraud Investigator

The Regional Fraud Investigator position is a key role in the Fraud Investigations Unit of the Corporate Security Department. This position is responsible for conducting comprehensive external fraud investigations on check fraud, wire fraud, account take over, identity theft, new account fraud, elderly exploitation, and other types of fraud, to detect and prevent fraud losses to the bank and the customer.

They are responsible for reviewing all allegations of suspected fraud, analyzing data, making critical decisions, and interviewing witnesses, suspects, employees, and other related parties. They are responsible for reporting findings, taking the appropriate action, and effectively managing cases. Furthermore, they are responsible for the facilitation of fraud recovery, in an effort to minimize fraud losses to the bank and its customers. May perform general account handling functions such as, close account determination, holds, restraints, etc.

Routinely contacts customers and other bank team members to confirm the legitimacy of high-risk transactions prior to occurrence and takes appropriate action, to mitigate the risk to the Bank and the customer. May provide support in other investigations as assigned by the Director of Security. Will serve as liaison with the business lines, financial institution partners and law enforcement. Position role and responsibilities must be performed in adherence to the compliance of bank and department operational policies and regulations.

Essential Duties and Responsibilities include the following: Other duties and special projects may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Investigate and manage external fraud investigations, such as check fraud, new account fraud, elder exploitation, wire fraud, online take over and other, ensuring cases are handled timely, and documented accurately with a concise case summary, following existing procedures.
• Conduct research, compile, save and retrieve data for the preparation of investigative reports for assigned cases.
• Review surveillance systems and extract photos/videos for use by the bank and law enforcement personnel.
• Use internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases.
• Notify and work with law enforcement and prosecutor's office regarding criminal cases to ensure proper resolution.
• May attend criminal and civil court proceedings as necessary to complete the prosecution of cases.
• Facilitate fraud recovery efforts to minimize losses to the bank and the customers.
• May prepare and submit Suspicious Activity Reports SARs as required. Proper SAR determination is essential.
• Provide business lines with support and guidance associated with fraud incidents and any reported unusual/suspicious activity.
• Provide guidance to customer victims on the appropriate course of action and provide fraud prevention counseling as needed (i.e., ID Theft, wire fraud, malware, phishing)
• Remain current with arising fraud trends and activities by attending networking workshops and/or training.
• May prepare security alerts/bulletins for internal dissemination.
• May travel to off-site locations for investigative purposes.
• Prioritize tasks to ensure deadlines and expectations are met.
• Work cases with a sense of urgency while ensuring the accuracy of information.
• Maintain confidentiality surrounding fraud methods and investigations.
• Build effective relationships with internal/external stakeholders (e.g., law enforcement agencies and other Financial Institutions to collaborate in investigations).
• Network and develop effective contacts in the private, public and government sector, to assist in fraud investigations.
  

Education and Experience

• Bachelor's Degree Criminal Justice preferred.

• Working knowledge of bank products, services, bank systems and transaction types preferred
• Strong verbal and written communication skills preferred.

• Detail oriented with strong research and problem-solving skills preferred.
• Have a good understanding of the Uniform Commercial Code (UCC), Bank Secrecy Act, Bank Protection Act, Regulation E and Regulation CC.

Certifications, Licenses, Registrations:

• Certified Fraud Examiner (CFE)-ACFE preferred.
• Certified Financial Crimes Investigator (CFCI) preferred.

Salary Grade – 9

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.