Director of Operations | Full Service Restaurant Group

OVERVIEW:

A well respected, independent restaurant group seeks a Director of Operations to oversee multiple full service and quick service locations for the brand. This is a growing brand that seeks driven employees who are passionate about delivering great service and elevated cuisine.

JOB DESCRIPTION:

This is a hands on operations role that will lead a team of Regional managers, Culinary leaders and General Managers in a growing southern California Market. This role has many responsibilities including:

Talent Management (Staff and Management)

• Builds and maintains strong working relationships with all management.Knows peoples minds.
• Identifies candidates for internal development. Achieves progressive development results.
• Achieves 95% or better staffing levels.
• Leads recruitment, hiring and onboarding.Actively networks to support recruitment.
• Maintains hourly and manager training programs.Participates in manager training scheduling and validation.Ensures training is complete.

Food and Drinks

• Leads collaborative menu development process (existing and new as well as retail)
• Manages multiple initiatives simultaneously.Constantly leads edits and improvements.
• Monitors manager log, restaurant sales and comps for preference and defect trends.
• Monitors industry food trends. Constantly researchesfornew and enhanced products.
• Maintains vendor relations and manages rebate programs.
• Manages Non-Food Vendor Relations: Paper Products, Dishwashing, small wares, equipment.
• Maintains positive product cost trends.

Operations:

• Ensures compliance to all service and operating standards.Drives consistency andprofitability.
• Visits restaurants minimumof 4 per week and gets involved in the service.Completes visit diagnostics.Provides feedbackand directionafter every visit.
• Monitors best practices to advance company and inform new initiatives.
• Leads operations meetings.
• Leads operations in new restaurant openings.
• Maintains and evolves new opening programs.
• Maintains and evolves new opening order program, monitors new opening order vs. budgets.
• Ensures all restaurants achieve 100% health inspections (only pass or A acceptable)
• Maintains and develops sanitation programs
• Monitors inspection results and maintains HQ accountability to sanitation expectations.

Systems

• Maintains restaurant program tools and procedures.
• Maintains recipes for execution and cost accuracy and manages within cost expectations.
• Manages labor results through CTUIT/Hot Schedules.
• Teaches and coaches labor culture.

Financial Management

• Drives restaurant and company sales. Always seeks outperformance.Drives comp sales growth.
• Develops promotional efforts and salesmanship in the restaurants.
• Drives food and beverage cost, and all related P&L lines.Is accountable to all financial results.
• Monitors restaurant and company payroll/labor and drives consistent or improving results.
• Monitors restaurant and company operating expenses and drives positive results.

REQUIREMENTS:

Qualified candidates should have:

• at least 3-5 years of Director of Operations or Regional Management experience in full service restaurant environments with a focus on elevated quality and hospitality (fine casual/fine dining brands preferred).
• Candidates with experience in New Restaurant Openings are encouraged to apply
• Passion for growing and developing teams and deep bench
• Open availability
• Open to commuting to multiple restaurants per week

BENEFITS:

• Salary $150-170K
• PTO (2 Weeks in the 1st year)
• Health benefits
• Car and cellphone allowance
• Dining discounts
• Great work environment
• EOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.