DIRECTOR - IT/SUPPORT SERVICES

The Director – IT/Support Services will oversee all aspects of information technology (I.T.), and software management throughout Lutheran Home and Harwood Place (LHHP). The Director – Support Services will also take a leadership role in project management and quality initiatives for the organization.

Responsibilities:

• Direct management of the outsourced I.T. on-site resource and the relationship with outsourced I.T. provider, VCPI
• Oversee and facilitate the provisioning and access to all software platforms based on job roles and responsibilities, ensuring that all access and discontinued access is timely and accurate (this would include Microsoft Office, Outlook, PCC, Zoom, Amazon, remote access, MMX, CRM, Docusign, Touchtown, RCare, WorksHub
• Monitor wireless utilization and make adjustments as needed
• Maintain G Drive structure and security access
• Conduct extensive onboarding training of new leaders regarding I.T.
• Oversee the copier lease for LHHP and the overall maintenance of the Lutheran Home campus equipment
• Maintains an inventory of IT equipment with a replacement plan
• Create and manage the LLS technology steering committee responsible for oversight of technology
• Manage cell phone contract, new phone acquisition and invoice processin
• Provides oversight of all other technology systems including phones (cell, RCARE), badge system, copiers, Accushield
• Sets annual IT budget and manages expenses within budgeted expenses
• Manage all IT related projects
• Take a leadership role in all other organization-wide projects including renovation projects
• Support technology related initiatives in other areas
• Analyze the effectiveness of current systems and make recommendations to reduce cost and/or improve efficiencies
• Serve as a leader in the organization’s quality program and help drive QAPI initiatives for the organization
• Facilitate annual QAPI meetings and initiatives
• Maintains the corporate compliance and QAPI policies and procedures and annual training
• Analyze data and performance metrics to identify trends, root causes of quality issues and opportunities for process improvement.
• Lead or participate in quality improvement initiatives including development of actions plans, training programs and performance metrics.
• Collaborate with cross-functional teams to address quality related concerns and implement corrective actions.
• Maintain documentation and records related to quality assurance activities including audit reports and corrective action plans.
• Oversees all aspects of security awareness training and compliance
• Performs annual security compliance certification required by credit card companies
• Ensure compliance with the annual cybersecurity due diligence performed by the organization’s auditing vendor
• Leads the corporate compliance and ethics initiatives
• Facilitates quarterly corporate compliance and ethics meetings
• Serves as the corporate compliance office
• Timely and successful completion of monthly on-line education (e.g. Relias)
• Fosters and maintains a cohesive team environment
• Conducts regular meetings related to role and responsibilities including department meetings and one-on-one’s
• Sets clear expectations for direct reports and ensures best practices in delivery of care and services
• Identifies and coordinates education, training and staff development for employees
• Maintains visibility to assist staff with issues and address concerns
• Participates in weekend manager on duty program rotation
• Member of the Lutheran Home and Harwood Place (LHHP) management council
• Attend management council meetings and share information with direct reports
• Participates in Leadership Academy courses and completion is required for this position

Qualifications:

• Baccalaureate degree required from an accredited college or university.
• Minimum of 5 years of leadership and quality improvement experience. Leadership experience preferred
• Knowledge and experience in health care preferred