Desktop Analyst II

Our client is in search of a dedicated and capable IT Desktop Analyst to join their team on a full-time, onsite basis. The successful candidate will be pivotal in providing top-notch IT support both onsite and remotely across all company locations.

Day-to-Day Responsibilities:

• Provide immediate IT support by troubleshooting hardware and software issues both in person and over the phone.
• Efficiently handle incoming support requests through phone calls, ServiceNow tickets, emails, and direct interactions.
• Ensure all support activities are thoroughly documented, tracked, and monitored within our ticketing system to guarantee timely resolutions.
• Perform installations of basic PC software applications including but not limited to MS Office and Citrix.
• Prepare, stage, and configure both new and existing desktops, laptops, and related peripherals.
• Serve as both first and second level support for computer upgrades and installations.
• Assist in both hardware and software asset management, as well as the hardware warranty repair processes.
• Support company meetings through IT services as required.
• Engage in ongoing development of problem-solving skills and enhancement of support methodologies.

Must-Have Skills:

• Proficiency in managing both PC and MAC environments.
• Excellent problem-solving abilities and a commitment to efficient support methods.
• Strong interpersonal skills, capable of handling customer support with courtesy and efficiency.
• Experience with IT support tracking systems and a strong ability to maintain detailed and accurate records.