General Manager (Start-up Refinishing Shop)

Door Renew Orlando is seeking a Refinishing Shop (General) Manager to Lead; drive business sales and production and to become an equity partner. 

We enjoy a variety of tasks and the joy of delivering a refinished door and other refinishing services with wood, fiberglass and metal from cabinets to furniture to residential and commercial customers across the entire Central Florida region. Door Renew strives to provide premium quality products & services with only the finest customer experience.  We will alway strive for our shared values and all applicants will be screened for the highest of expectations for a leadership and team work. 

General Manager Job Description

This challenging role requires balancing and driving sales and production for the business growth.  Naturally, this will require hard-work and a positive personality that can deal with a variety of tasks and challenges from day to day including working between field to shop to office activities with an amazing team!  The General Manager must nurture the key support aspects of running the shop business with scheduling, supplies and sales & customer support.   This will be a great opportunity for someone who has experience with refinishing crafts (wood working and painting), as well as sales and management experience looking to grow and build a business.   More importantly, this business is about processes, customer focus and people.   It requires making decisions and taking action to lead people.

Scheduling: Work directly with customers and with field crews to connect key information related to initial scheduling for work, schedule changes, appointment notifications, followup and management of open issues to ensure top-notch customer service.   When new jobs are sold, coordinate with the shop and then with customers.  Make changes for any scheduling improvements that could minimize downtime and optimize production and revenue.   Dispatch crews to work from the shop and from the field as required.

Sales: Be the #1 Sales person! Screen inbound lead calls and emails to qualify and set onsite assessments as well as sales over the phone.   This area of the position will have an incentive/commission tied into the compensation after the introductory period.   Support the development and management of advertising including social media, direct mail and other forms of advertising.   A sales professional will be hired when we are ready to scale. 

Supplies: Ensure all materials are proactively ready for the production process. Enable the ability to maintain the consumables & PPE inventory to ensure seamless operations and ZERO downtime related to material needs to operate the shop and the vehicles.  Ensure the shop and trucks are maintained for professionalism and reliability including planned/unplanned maintenance activities, regular service & cleaning.  Find opportunities to improve shop and field efficiencies and reduce trip costs with creative sourcing, planning, and feedback to/from field teams.

Shop: Drive the use of process and systems! Coordinate the sequence of work, crew assignments, method of work and use of tools.  Take the direct technical lead based on personal experience or find qualified experts to support the needs with doors needs such as astragals, locks, windows and other standard wood repair applications such as epoxy, resin, stain, glue, top coats and other preservation materials.  Expand the business scope from doors and entryways to cabinets, other interior refinishing including stairs and furniture.  Get set up with local distributors and suppliers to provide customer solutions. 

Experience with refinishing, woodwork, painting and coatings will be helpful as well as familiarity with home services and local businesses to leverage technical support and sales opportunities, but it is not required given the right 'can-do attitude' candidate who is able to drive action. Other areas of administrative support may also be required and will progress to managing the P&L.

Responsibilities

Leader of people

All business activities from P&L

Schedule & software with crews and customers for top notch service

Inventory use and reordering for optimal operations with stain, paint and supplies

Manage and drive sales activities to grow the business including marketing and outreach

Build and drive process and systems to drive scale and sustained performance

Requirements

Grit

Associates or higher preferred, but may be waived based on commensurate experience

Flexibility and ability to manage various work scopes day to day

Proactive ability to suggest ideas to reduce costs, save time and improve customer experience

Creativity and Innovation

Experience with woodwork, coatings such as paint and stains (or other technical field experience)

Must be able to identify and employ key business metrics 

Carpentry, painting or refinishing are directly useful, but not required for the right sales and production candidate

Our Shared Values

Nothing is more important that the well-being and success of you and your teammates

We are business savvy and customer focused

Simple is smooth and smooth is fast

Compensation:

$45,000 (and higher based on experience) including an incentive and/or commission schedule

The position is eligible to earn up to 20% equity in the business

Workshop is located in downtown Orlando and candidate should live within 30 minutes of the office.