Waxing/Wellness Studio Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

LOVE WHAT YOU DO
At Waxing the City, we are passionate about helping our clients look and feel their best in their own skin. We believe the self-love that Beauty Professionals cultivate in their clients is invaluable to society, and we strive to champion the careers and craft of our team that cultivates self-esteem in others.

Our Studio Manager serves as the leader of the team, paving the path to success for our Cerologists and the overall business. We are seeking an individual who shares our commitment to fostering a team-oriented, caring culture, while also supporting the financial goals of the studio. The ideal candidate should have a proven track record of managing all aspects of studio operations, including team coaching and development, human resource management, marketing, and fiscal accountability.

SUMMARY:
The Studio Manager is responsible for all day-to-day operations and management of the business, including leading the team to deliver the ultimate client experience.

The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability.

ESSENTIAL FUNCTIONS:

Team management, including the following:
- Facilitation of daily studio huddles
- Weekly 1:1s with Cerologists
- Recruiting and hiring
- Schedule management
- Staff development
- Management and tracking of client acquisition, experience, and retention, including promotions and Waxing the City loyalty program
- Local marketing, community engagement, local studio social media, and public relations
- Oversight of studio upkeep
- P&L management

ROLE SCOPE AND COMPLEXITY:
This role ensures that the business is running at maximum efficiency, the client experience is meeting expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.

The Studio Manager is responsible for oversight of operating according to the laws of the state of Georgia and that all employees (Cerologists) have the appropriate licenses, abilities to perform the duties assigned, and are adept at delivering a high-end client experience.

MINIMUM QUALIFICATIONS REQUIRED:
- 2+ years business leadership/management experience
- 2+ years in client-facing role delivering a superior client experience
- Proven leadership and team development skills
- Excellent written and verbal communication skills
- Passion for providing an exceptional Customer Service experience
- Ability to juggle multiple priorities and tasks daily
- Detail Oriented

PREFERRED:
- 2 years leadership/management experience in the beauty/wellness/fitness space