Patient Support Representative- 11am-7pm, SPANISH SPEAKING
- $23 to $24 Yearly
- Full-Time
Patient Support Representative, QUADRANT BIOSCIENCES
Department: Payor Relations Reports to: Director of Patient Access
Scheduled Hours- Mon-Friday 11am-7pm
COMPANY
This is a fantastic opportunity to join a rapidly growing company focused on developing novel molecular
diagnostics and virtual care solutions to accelerate patient diagnoses and access to life-changing
therapeutic treatments. Quadrant Biosciences works with top academic institutions, medical researchers
and engineers to translate breakthrough findings into thoughtfully developed, scientifically sound
applications. Starting with a simple saliva swab, we leverage next generation sequencing and the power
of AI to develop accurate molecular diagnostics for a range of medical conditions including, autism
spectrum disorder, concussion and Parkinson’s disease. Quadrant Biosciences was recently highlighted
on CNN, NPR, Bloomberg, and Huffington Post for its groundbreaking work.
JOB SCOPE
The purpose of this position is to create an exceptional experience for all individuals accessing
Quadrant’s service lines focused on diagnosing autism. Specifically, persons in the position provide
support for our virtual care network, As You Are, in the areas of initial frontline communication via inbound
and outbound calls, emails, chat and text messages from patients, parents/caregivers, providers, and
provider liaisons.
Responsibilities include but are not limited to:
● Provide superior customer service support to patients, caregivers, health care professionals,
consumers, and payers contacting the Support Team center
● Assist callers with all inquiries related to insurance eligibility, coverage status, billing and
payments, referral resources, scheduling / rescheduling, troubleshooting and assisting in virtual
appointment login, and other administrative processes and procedures
● Ability to support inbound and outbound communication and inquiries
● Utilize and document interactions in applicable EHR/EMR/CRM technology
● Perform quality control checks of all information entered
● Ensure achievement of quality control metrics through collaboration with the Quality department
● Maintain working knowledge of organization guidelines, SOPs, FAQs, and current best practices
for ASD
● Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
● Ability to adhere to corporate compliance expectations
● Demonstrate the values of quality, integrity, innovation, accountability, collaboration, and
leadership
● Demonstrate outstanding customer service and interpersonal skills
● Ability to work independently and exercise sound judgment with regards to issue escalation
● Ability to handle confidential information and or issues using discretion and judgment
● Strong communication skills - written and oral
● Adapts quickly and successfully to accommodate changing program needs
● Ability to work across all departments and on project teams
WORK ENVIRONMENTS AND HAZARDS
This position requires sitting for extended amounts of time with a majority of the tasks requiring typing at a
computer station and managing telephone conversations using a variety of technology. This may be a
remote position. Remote employees will provide, at their expense, a secure, dedicated work area and are
responsible for maintaining their work area in a safe, secure, and nonhazardous condition at all times.
PHYSICAL DEMANDS
This position is mainly a stationary position involving sitting most of the time but may involve walking or
standing for brief periods of time. May require lifting up to 20 pounds.
QUALIFICATIONS
● Two years of experience within a call center and/or healthcare-related setting; equivalent
combination of education and work experience may be considered
● Proficient in applicable computer software, i.e., Google Suite, athenaNet, Zendesk, and
RingCentral
● Experience with virtual care patient customer support
● Preferred, but not required: Fluent in Spanish (written and verbal)
Quadrant Biosciences Inc provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type
without regard to to race, color, creed, religion, national origin, ancestry, citizenship status,
age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions),
gender identity or expression (including transgender status), sexual orientation, marital
status, military service and veteran status, physical or mental disability, genetic
information, citizenship, immigration status, or any other characteristic protected by
applicable federal, state or local laws and ordinances.This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and training.
Address
Quadrant Biosciences Inc
San Antonio, TXIndustry
Healthcare
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