Systems Analyst - Senior RQ04647

Description

• 24 X 7 on-site and remote support of all emergency 911 ambulance dispatching equipment in the province, in support of the ministry’s compliance and oversight of the Land Ambulance Act
• Coordinate administration, monitoring, management, implementation and support of desktops and server environments, Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACC’s
• Provide realistic work estimates to support project planning; capture business requirements and update business rules based on the requirements
• Provide technical Paramedic and Ambulance Communication Officer subject matter expertise for multiple technology related projects, including but not limited to Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval

Experience and Skill Set Requirements

Core Skills

·       Knowledge of systems analysis and design methods and techniques to develop system solutions and to manage

·       servers and applications

·       Demonstrated knowledge of testing and implementation methods and practices for testing and acceptance

·       Experience in the application of theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering.

·       Experience with Local Area Network and various network topologies/configurations

·       Experience with systems and business operational disciplines and processes; skills in negotiation, conflict, and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.

·     Ability to use basic Radio Frequency test equipment such as multi-meter, voltmeter, system monitor or analyzer

Technical Skills

·       Knowledge of server and network technologies, hardware and facilities requirements (data centres) along with IT security policies to identify and evaluate IT options for clients and to design, develop and implement technology solutions

·       Experience with IP based telephony system such as Avaya and CTI (Computer Telephony Integration) solutions

·       Experience with integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards

·       Experience with VHF and UHF radio technologies

·       Experience with public safety dispatch systems integration and interface requirements to support continued interoperability of all systems and services

·       Understanding of emergency health services in Ontario including ambulance communications, operations and practices, associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.

·       Knowledge of current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the public safety communications centre environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned public safety communications centre.

Analytics

·       Knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans.

·       Analytical and problem solving skills to assess business and technology requirements, evaluate the functionality of new software and hardware

·       Experience in working on multiple projects at the same time

·     Experience in working on multi-year projects

Communications

·       Oral and written communication and presentation skills to explain complex information, understand client technology requirements and prepare various technical and status reports, materials and business cases

·       Interpersonal skills to explain technology solutions and recommendations

·       Strong verbal and written communication skills

·       Strong interpersonal and negotiation skills

·       A demonstrated team player with a proven track record for meeting deadlines

·       Experience with server operating system configurations and services and domain architectures such as: Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access

·     Experience with IT training techniques to participate and assist in the delivery of training to users and vendors and to develop training materials