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Fire Dispatch Jobs in Toronto, ON (NOW HIRING)

TELUS

Monitoring Specialist I

Toronto, ON · Hybrid

CA$22/hr

... fire, panic, or medical alarms. You will communicate with customers, security guards and/or emergency response teams to dispatch the appropriate assistance. You will play a critical and meaningful ...

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Fire Dispatch information

See Toronto, ON salary details

$9

$22

$42

How much do fire dispatch jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for fire dispatch in Toronto, ON is $22.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $25.69 per hour, depending on experience, location, and employer.

What is a fire dispatcher?

Fire dispatchers are emergency communication professionals who receive and process calls related to fires and other emergencies. Their primary role is to quickly and accurately gather information from callers, determine the nature and location of the emergency, and then dispatch the appropriate fire and rescue units. They also provide critical instructions to callers, coordinate with other emergency services, and monitor the status of response units. Fire dispatchers play a vital role in ensuring timely emergency response and public safety.

What are the key skills and qualifications needed to thrive as a fire dispatcher?

To thrive as a Fire Dispatcher, you need strong multitasking abilities, attention to detail, and a high school diploma or equivalent, often supplemented by specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency protocols is typically required. Excellent communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure rapid, accurate response coordination and effective communication during emergencies, which can be critical for public safety.

What are some common challenges faced by fire dispatchers during emergency incidents?

Fire dispatchers often work in high-pressure situations where quick decision-making and clear communication are essential. One common challenge is managing multiple emergency calls simultaneously, requiring effective prioritization and multitasking. Dispatchers must also remain calm and composed to relay accurate information to fire crews and coordinate with other emergency services. Additionally, handling emotionally distressed callers can be demanding, making resilience and strong interpersonal skills crucial for success in this role.

What is the difference between Fire Dispatch vs Emergency Medical Dispatcher?

AspectFire DispatchEmergency Medical Dispatcher
Required CertificationsEmergency Medical Dispatch (EMD) certification often preferredEMD certification required
Work EnvironmentDispatching fire units, handling fire emergenciesDispatching ambulance services, handling medical emergencies
Employer & Industry UsageFire departments, emergency servicesAmbulance services, hospitals, emergency call centers
Common Search & ComparisonYesYes

Fire Dispatch and Emergency Medical Dispatcher roles both involve emergency call handling and dispatching services. While Fire Dispatch focuses on fire emergencies and fire department coordination, Emergency Medical Dispatch centers on medical emergencies and ambulance services. Both roles require similar certifications and work in emergency response environments, but they serve different aspects of emergency services.

How much do fire dispatchers make?

Fire dispatchers in California typically earn an average annual salary of around $50,000 to $70,000, depending on experience, location, and certifications. They often work in emergency communication centers, using radio and computer systems to coordinate fire response efforts.

Is being a fire dispatcher hard?

Fire dispatching is a demanding job that requires quick decision-making, strong communication skills, and the ability to handle stressful situations. Dispatchers often work in shifts, including nights and weekends, and must stay alert to respond accurately to emergency calls. Training and certification are typically required to ensure preparedness for the responsibilities involved.

Is it hard to be hired as a fire dispatch?

Becoming a fire dispatcher typically requires passing a written exam, background check, and sometimes a physical or psychological assessment. Strong communication skills, the ability to handle stressful situations, and familiarity with emergency communication systems are important for the hiring process, which can be competitive depending on the location and agency.

What kind of fire dispatch makes the most money?

In fire dispatch roles, higher pay is often associated with supervisory or lead dispatcher positions, which require additional experience, certifications, and responsibilities. Specialized dispatchers handling complex incidents or working in high-demand areas may also earn higher wages. Advanced training and certifications can contribute to increased earning potential in fire dispatch careers.

What are popular job titles related to Fire Dispatch jobs in Toronto, ON?

For Fire Dispatch jobs in Toronto, ON, the most frequently searched job titles are:

Fire Dispatch jobs near you
Infographic showing various Fire Dispatch job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 9% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,347 per year, or $22.3 per hour.

Low-Voltage Service Coordinator & Dispatcher

Wealthy Group of Companies LLC

Toronto, ON

$80K/yr

Full-time

Posted 16 days ago

Job description

Our client is a well-established and rapidly growing provider of technology infrastructure and life-safety solutions serving healthcare, senior living, commercial, and institutional organizations throughout North America. For decades, they have built a reputation for delivering exceptional customer service, technical expertise, and reliable support for mission-critical systems that clients depend on every day.

Working alongside leading low-voltage manufacturers and technology partners, the organization designs, installs, supports, and maintains complex systems-including nurse call, access control, IP video surveillance, fire alarm, structured cabling, public address, and mass notification platforms-that help facilities operate securely and efficiently.

The company has built its success on long-term client relationships, a highly responsive service model, and a commitment to doing things the right way. Their reputation has been earned through professionalism, accountability, and an unwavering focus on customer satisfaction. As they continue to grow, they are seeking individuals who take pride in delivering exceptional service, enjoy working as part of a close-knit team, and want to contribute to an organization where integrity, reliability, and strong character are valued just as highly as technical experience.

We are seeking a Low-Voltage Service Coordinator & Dispatcher who will serve as the central communication hub between customers, field service technicians, project managers, and the internal administrative team. This is a highly collaborative position that combines customer service, low-voltage dispatch coordination, administrative support, and light technical troubleshooting.

This role plays a critical part in ensuring low-voltage service operations run smoothly-from the moment a facility reaches out with a system issue until the service call is completed and invoiced. You'll be responsible for gathering detailed technical details from clients, determining the urgency and SLA requirements of each request, matching field technicians based on system certifications, coordinating schedules, and ensuring all documentation is completed for billing and internal records.

Success in this role requires someone who enjoys solving problems, thinking several steps ahead, and keeping multiple moving pieces organized at once. Every day brings a dynamic mix of service calls, scheduled maintenance, and emergency service requests, making this an excellent opportunity for someone who thrives in a fast-paced technology environment and enjoys keeping service operations running at peak efficiency.

While you won't be pulling cable or mounting hardware in the field yourself, you'll develop a strong working knowledge of the company's low-voltage and life-safety product lines. This will allow you to ask the right technical questions, perform initial remote triage, and ensure technicians arrive on-site with the correct parts, scope, and background to resolve issues on the first visit.

Key Responsibilities
  • Service Request Triage: Serve as the primary point of contact for incoming customer service requests via phone, portal, and email, gathering accurate details regarding system faults, error codes, or physical damage.
  • Technical Dispatch & Scheduling: Coordinate and dispatch field technicians based on priority level, geography, current availability, and technical skill set/certifications (e.g., Fire, Security, Healthcare/Nurse Call).
  • Cross-Department Liaison: Act as the vital communication link between end-user facility managers, field technicians, project managers, and internal administration throughout the service lifecycle.
  • Proactive Customer Communication: Provide regular status updates to clients regarding technician ETA, service progress, required replacement parts, and follow-up site visits.
  • Documentation & Invoicing Prep: Collect technician field notes, work orders, parts usage, and sign-offs to pass along to the accounting team for prompt and accurate billing.
  • Ticket Lifecycle Management: Maintain organized service records within the ticketing system, proactively following up on open work orders to drive timely resolution and meet service level agreements (SLAs).
  • Basic Technical Triage: Assist with basic remote troubleshooting (e.g., verifying network connectivity, power cycles, basic portal checks) to resolve simple issues or better prepare technicians prior to dispatch.
  • Urgent Request Escalation: Identify and appropriately escalate mission-critical or life-safety outages (e.g., full nurse call dropouts, main fire panel troubles, door lock failures) to senior technical leadership.
  • Workflow Optimization: Support continuous improvement of dispatch workflows, scheduling efficiency, and customer communication channels.
Qualifications
  • 2+ years of experience in customer service, service coordination, dispatching, or administrative support within a low-voltage, physical security, systems integration, telecommunications, IT, or electrical field.
  • Familiarity with low-voltage systems and terminology (e.g., Access Control, CCTV/IP Video, Nurse Call, Fire Alarm, Intrusion, Structured Cabling, AV, or RTLS) is strongly preferred.
  • Proven ability to manage multiple high-priority service requests simultaneously in a fast-paced, multi-tasking environment.
  • Strong verbal and written communication skills with the ability to bridge communication between non-technical clients and experienced field technicians.
  • Proficient with computers, including Microsoft Office (Excel, Outlook, Teams).
  • Experience using PSA, CRM, or Field Service Management/Ticketing software (e.g., ConnectWise, Autotask, ServiceTitan, Salesforce, or similar tools) is a strong asset.
  • Basic QuickBooks or service billing experience is considered an asset.
  • A calm, methodical, and customer-focused approach to problem-solving.
  • Self-motivated with high integrity, accountability, and a team-first attitude.
Compensation & Benefits
  • Base Salary: Starting at $80,000 annually (higher compensation may be considered for candidates with exceptional low-voltage industry experience and technical capabilities).
  • Stable, full-time, permanent position with a premier technology infrastructure provider.
  • Collaborative, supportive, and career-oriented team culture.
  • Ongoing opportunities to expand your technical knowledge and advance within the organization.
Employment Type: FULL_TIME

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