Hotel Front Desk Clerk
- $17 to $20 Hourly
- Part-Time
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Clerk at our intimate 15-room boutique hotel located in the picturesque landscapes of Alaska. As a Front Desk Clerk, you will serve as the first point of contact for guests, providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes.
Responsibilities:
Guest Services: Greet guests warmly and assist them with check-in, check-out, and any inquiries or requests they may have during their stay.
Reservation Management: Manage hotel reservations, including processing bookings, modifications, and cancellations accurately and efficiently.
Room Assignments: Assign guest rooms based on availability and guest preferences, ensuring that room allocations are optimized to maximize occupancy.
Payment Processing: Process guest payments, including credit card transactions and direct billing, ensuring accuracy and compliance with hotel policies.
Guest Information: Provide guests with information about hotel amenities, local attractions, dining options, and transportation services, assisting them in making the most of their stay.
Telephone and Email Correspondence: Answer incoming phone calls and respond to emails promptly and professionally, addressing guest inquiries and reservations.
Record Keeping: Maintain accurate records of guest information, room inventory, and financial transactions using hotel management software and manual logs.
Safety and Security: Monitor the front desk area, lobby and property for any security concerns or suspicious activities, following hotel security protocols and procedures.
Collaboration: Communicate effectively with other hotel departments, including housekeeping, maintenance, and management, to ensure seamless operations and guest satisfaction.
Problem Resolution: Handle guest complaints and concerns in a courteous and efficient manner, escalating issues to management as needed to ensure guest satisfaction.
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent communication and customer service skills
- Ability to work independently and efficiently
- Flexibility to work evenings, weekends, holidays, and rotating shifts as needed
- Proficiency in computer systems, including Microsoft Office and hotel management software
- Knowledge of basic security procedures and emergency response protocols
- Ability to remain calm and composed in high-pressure situations
Address
Eagle River Lodge
11111 Old Eagle River Rd
Eagle River, AKIndustry
Tourism
Get fresh Hotel Front Desk Clerk jobs daily straight to your inbox!
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.