Residential Services Program Manager

McLeod Centers for Wellbeing was founded in 1969 in Charlotte, North Carolina. It has since grown to be the largest provider of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team as we work to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities.

McLeod Centers for Wellbeing is currently accepting applications for a Full-Time Program Manager to oversee the Residential Treatment Services Program at its headquarters in Charlotte, NC.

What does this position do for the agency? The position is responsible for the following, with other duties as assigned:

• Promotes the mission, vision, and values of the organization as well as the established clinical philosophy and standards.
• Acts a liaison between clinical/operational leadership and direct report staff ensuring effective, accurate, and open communication.
• Establishes proactive onboarding and training of new staff members and ongoing training for all staff members within the program.
• Oversees the daily operations of the program including but not limited to staffing (e.g., hiring, onboarding, training, and development of program staff) and program growth (e.g., identifying objectives, establishing goals, and evaluating outcomes).
• Provides clear expectations, education, direction, coaching, and performance feedback.
• Organizes services and systems necessary for the multidisciplinary approach throughout the continuum of care.
• Collaborates with the compliance team to ensure ongoing compliance in all documentation and policies.
• Establishes and develops ongoing quality/performance improvement processes and procedures for the program.
• Ensures resources allocated within budgetary requirements.
• Collaborates effectively with other department leaders proactively to identify problems/barriers and develop solutions using problem-solving and critical thinking skills.
• Participates in community engagement opportunities to facilitate community presence, involvement, and relationships.
• Maintains accurate and timely documentation, as required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree or higher (Master’s preferred) with 3 or more years' experience in leadership.

Certificates and Licenses:

Must be licensed by the North Carolina Board of Nursing as an RN (or license has multi-state practice privileges by authority of the Nurse Licensure Compact) or credentialed as Licensed Clinical Addictions Specialist (LCAS). Additional clinical licensure (LCMHC, LCSW, LMFT) preferred but not required.

Computer Skills: