Patient Engagement Representative Call Center Bilingual Spanish Speaking
CareSouth
Plaquemine, LA
Expired: May 08, 2024
Applications are no longer accepted.
- Other
- SUMMARY: Provides patients with high quality, efficient, and effective service via call center. Actively works to create and maintain a professional, positive patient experience. Translate between English and Spanish.
- PRIMARY RESPONSIBILITIES:
- Knowledge and understanding of Employee Handbook.
- Carry out the meaning of the CSMD Mission and Vision statements.
- Practice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan.
- Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
- Be present and ready for work as scheduled.
- Attend in-service trainings, departmental meetings, and community events.
- Work cohesively with team members.
- Greets patients, families, and providers in a courteous, friendly, and professional manner.
- Effectively, comprehensively utilizes the electronic medical record (EMR) entering data, documenting, tracking, and managing patient care.
- Confer with customers by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints.
- Promptly and accurately documents in the patient's EMR.
- Prior to transferring a call, explain to the caller that the provider or nurse may not be available and to leave a message to have a returned phone call.
- If a provider's office or hospital calling for a specific provider or nurse and it is urgent, then page the respective person to have him or her answer the call.
- Always project a friendly and upbeat tone at all times while interacting with callers and co-workers.
- Maintain accurate confidential records of patients' interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Recommend improvements in service to reduce or prevent future problems.
- Coordinates requests for medical records with Health and Information Technology Manager.
- Works with the Front Desk to schedule follow-up visits for patients.
- Follows and actively participates in CSMD's Quality Management Plan and adheres to standards of improvement accordingly.
- Serves as backup for Front Desk staff inclusive of scheduling appointment for all new and established patients, rescheduling, insurance verification and accepting co-payments.
- Performed other duties as assigned.
- REQUIREMENTS:
- High School Diploma or equivalent.
- Speaks Spanish fluently and experience with translating to English.
- Must have ability to learn using Electronic Health Records; must have strong computer skills.
- Excellent verbal and written communication skills.
- Must have exceptional interpersonal communication skills.
- Must be able to effectively resolve conflicts.
- Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.
- SUPERVISES
N/A
- PHYSICAL REQUIREMENTS:
- Visual acuity - always
- Hand - eye coordination - always
- Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes
- Stooping, Bending, and Standing - sometimes
- Walking- frequent; short distances
- WORK ENVIRONMENT:
- Indoor, environmentally controlled
- Exposure to disease or infections
- No vibrations
- Exposure to artificial and/or natural light
- Exposure to outdoor weather elements
- TRAINING
Relias Track A Non-Clinical
Relias CareSouth Onboarding
CareSouth conducts background checks and drug screens.
Address
CareSouth
Plaquemine, LA
70764
USA
Industry
Business
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