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Call Center Phone Representative Jobs (NOW HIRING)

Family Health Care Centers of Greater Los Angeles, Inc.

$60 - $80/hr

Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas: * Optimal per-call transactions * Timely & non ...

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Call Center Phone Representative information

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How much do call center phone representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center phone representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center phone representative?

Call center phone representatives are professionals who handle incoming or outgoing customer calls on behalf of a company or organization. Their main responsibilities include answering questions, resolving issues, providing information about products or services, and sometimes making sales or conducting surveys. They use scripts, computer systems, and communication skills to deliver efficient and friendly customer service. These representatives often work in large teams within dedicated call center environments, either in-person or remotely.

What are the key skills and qualifications needed to thrive as a call center phone representative?

To thrive as a Call Center Phone Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically expected. Patience, resilience, and a customer-oriented attitude are standout soft skills in this role. These abilities ensure effective customer interactions, high satisfaction rates, and efficient resolution of inquiries or issues.

How does a call center phone representative typically collaborate with other team members to resolve customer issues?

Call Center Phone Representatives often work closely with supervisors, technical support staff, and other departments to resolve complex customer issues efficiently. When a problem goes beyond standard procedures, representatives may escalate the issue to a supervisor or transfer the call to a specialist. Regular team meetings and real-time communication tools also help ensure everyone is aligned and can share updates or solutions. This collaborative environment helps representatives provide better service and learn from one another, ultimately leading to professional growth and improved customer satisfaction.

What is the difference between Call Center Phone Representative vs Customer Service Agent?

AspectCall Center Phone RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, office settings, remote optionsRetail stores, call centers, remote work
Industry UsageTelecommunications, tech support, salesRetail, banking, hospitality, tech support
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers over the phone, often requiring similar skills and training. The main difference lies in the job titles' typical industry usage and specific focus areas, with Call Center Phone Representatives primarily working in call centers handling sales or support calls, while Customer Service Agents may work in various industries providing direct customer assistance.

What cities are hiring for Call Center Phone Representative jobs?

Cities with the most Call Center Phone Representative job openings:

What are popular job titles related to Call Center Phone Representative jobs?

For Call Center Phone Representative jobs, the most frequently searched job titles are:

Call Center Phone Representative jobs near you
Infographic showing various Call Center Phone Representative job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Inside Phone Representative- Call Center

Romeo, MI • On-site

Schoenherr Roofing
Construction • 11 - 50 employees
Learn more about Schoenherr Roofingexternal

$15.50 - $19.25/hr

Full-time

Posted 7 days ago

Job description

Company: The Best Roofing company of it's kind in the Detroit and Grand Rapids markets. 30 Year old family-owned business providing roof replacement, storm restoration, siding and gutters.
Position: Inside Phone Representative
This role focuses on customer development and appointment scheduling and satisfaction after sales, completing post-install paperwork, and presenting additional services or options for the customers over the phone.
Essential Duties & Responsibilities:
-Contact homeowners and schedule estimate appointments
-Call homeowners after installation to perform post-checks
-Confirm successful installation and customer satisfaction
-Complete final paperwork and approvals
-Present additional products, upgrades, or services if needed
Required Skills:
-Strong phone sales skills and customer service experience in Home Improvement Industry Preferred
-Strong communication and customer service skills
-Ability to explain products and services
-Attention to detail with paperwork and documentation