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Global Channel Management

Customer Call Center REP

Concord, NH · On-site

$15.50 - $20.25/hr

Customer Call Center Rep Concord, NH, United States $ 16.00 - 17.00 (US Dollar) About the job Customer Call Center Rep Customer Call Rep needs 1+ years experience Customer Call Rep requires: * Monday ...

StaffSource, LLC

Be Seen First

Customer Call Center Representative

Knoxville, TN · On-site

$20/hr

Customer Call Center Representative - Seasonal Pay: $20.00/hr | Full-Time | October 2026 - Early January 2027 Paid training. Full-time hours through the busiest, most rewarding season of the year ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep requires: Must provide own equipment, be remote ready Internet Service ...

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How much do customer call center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer call center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer call center representative do?

A Customer Call Center Representative is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. Representatives are trained to deliver excellent customer service, troubleshoot problems, and escalate complex inquiries to the appropriate departments. Their main goal is to ensure customer satisfaction and maintain a positive company image.

What are the key skills and qualifications needed to thrive as a customer call center representative?

To thrive as a Customer Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Outstanding patience, active listening, and a positive attitude help representatives effectively handle challenging interactions and build rapport with customers. These skills are essential for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand image.

What are some common challenges customer call center representatives face, and how can they be addressed?

Customer Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and maintaining accuracy while multitasking. To address these challenges, it's helpful to develop strong communication and problem-solving skills, utilize stress management techniques, and become proficient with call center software. Many organizations also provide ongoing training and support to help representatives succeed and grow in their roles.

What is the difference between Customer Call Center Representative vs Customer Service Associate?

AspectCustomer Call Center RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentCall centers, remote or on-site, handling inbound/outbound callsRetail stores, offices, or call centers assisting customers face-to-face or via phone
Employer & IndustryTelecommunications, retail, finance, healthcareRetail, hospitality, banking, healthcare
Common Search & ComparisonCustomer Call Center Representative vs Customer Service Associate

Both roles focus on assisting customers, but Customer Call Center Representatives primarily handle inbound or outbound calls in a call center setting, often requiring specific communication skills. Customer Service Associates may work in physical locations, providing face-to-face support or handling inquiries via phone. While credentials are similar, the work environment and daily tasks differ, making each role suited to different preferences and skill sets.

Can I get a customer call center representative job with no experience?

Customer call center representative positions often do not require prior experience, as employers typically provide training on company systems and customer service skills. Having good communication skills, a positive attitude, and basic computer knowledge can improve your chances of being hired without experience.

What cities are hiring for Customer Call Center Representative jobs?

Cities with the most Customer Call Center Representative job openings:

What states have the most Customer Call Center Representative jobs?

States with the most job openings for Customer Call Center Representative jobs include:

What are popular job titles related to Customer Call Center Representative jobs?

For Customer Call Center Representative jobs, the most frequently searched job titles are:

Customer Call Center Representative jobs near you
Infographic showing various Customer Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Call Center REP

Concord, NH • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$15.50 - $20.25/hr

Other

Re-posted 11 days ago

Job description

Customer Call Center Rep

Concord, NH, United States

$ 16.00 - 17.00 (US Dollar)

About the job Customer Call Center Rep

Customer Call Rep needs 1+ years experience

Customer Call Rep requires:

  • Monday to Friday 8am to 4:30pm
  • Call center
  • Clerical/customer service experience
  • Must pass preemployment, drug test
  • Communicate well with team
  • Grammar accuracy

Customer Call Rep duties:

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Prepares standard reports to track workload, response time and quality of input
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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