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Customer Call Center Representative Jobs (NOW HIRING)

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.75 - $20.75/hr

... Call Center Representative to join our team ... In this role, you will take inbound and outbound calls, communicate with customers to identify ...

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Customer Call Center Representative information

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How much do customer call center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer call center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer call center representative do?

A Customer Call Center Representative is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving issues, processing orders, and providing information about products or services. Representatives are trained to deliver excellent customer service, troubleshoot problems, and escalate complex inquiries to the appropriate departments. Their main goal is to ensure customer satisfaction and maintain a positive company image.

What are the key skills and qualifications needed to thrive as a customer call center representative?

To thrive as a Customer Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Outstanding patience, active listening, and a positive attitude help representatives effectively handle challenging interactions and build rapport with customers. These skills are essential for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand image.

What are some common challenges customer call center representatives face, and how can they be addressed?

Customer Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and maintaining accuracy while multitasking. To address these challenges, it's helpful to develop strong communication and problem-solving skills, utilize stress management techniques, and become proficient with call center software. Many organizations also provide ongoing training and support to help representatives succeed and grow in their roles.

What is the difference between Customer Call Center Representative vs Customer Service Associate?

AspectCustomer Call Center RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentCall centers, remote or on-site, handling inbound/outbound callsRetail stores, offices, or call centers assisting customers face-to-face or via phone
Employer & IndustryTelecommunications, retail, finance, healthcareRetail, hospitality, banking, healthcare
Common Search & ComparisonCustomer Call Center Representative vs Customer Service Associate

Both roles focus on assisting customers, but Customer Call Center Representatives primarily handle inbound or outbound calls in a call center setting, often requiring specific communication skills. Customer Service Associates may work in physical locations, providing face-to-face support or handling inquiries via phone. While credentials are similar, the work environment and daily tasks differ, making each role suited to different preferences and skill sets.

Can I get a customer call center representative job with no experience?

Customer call center representative positions often do not require prior experience, as employers typically provide training on company systems and customer service skills. Having good communication skills, a positive attitude, and basic computer knowledge can improve your chances of being hired without experience.

What cities are hiring for Customer Call Center Representative jobs?

Cities with the most Customer Call Center Representative job openings:

What states have the most Customer Call Center Representative jobs?

States with the most job openings for Customer Call Center Representative jobs include:

What are popular job titles related to Customer Call Center Representative jobs?

For Customer Call Center Representative jobs, the most frequently searched job titles are:

Customer Call Center Representative jobs near you
Infographic showing various Customer Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Representative IL

Orlando, FL • On-site

Practice Management Resource Group Inc
See more jobs at Practice Management Resource Group Incexternal

$15 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Benefits:

401(k)

Competitive salary

Health insurance

Paid time off

Profit sharing

Vision insurance

Dental insurance

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is required

Excellent phone and verbal communication skills

Understanding of active listening techniques

Bilingual / Spanish preferred

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.

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