Practice Management Resource Group

Benefits:

401(k)

Competitive salary

Health insurance

Paid time off

Vision insurance

Dental insurance

Training & development

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Bilingual / Spanish preferred

Previous experience as a Call Center Representative in a high-volume call center environment

Medical terminology a plus

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

High school diploma/GED

Must reside in one of the following states: AZ, FL, GA, IL, IN, SC, TN.

This is a remote position.