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Call Center Phone Representative Jobs (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Familiarity with inbound and outbound customer service processes and phone systems. * Basic ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Familiarity with inbound and outbound customer service processes and phone systems. * Basic ...

Midland Health

Call Center Operator

Midland, TX · On-site

Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency ... Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette ...

Midland Health

Call Center Operator

Midland, TX · On-site

Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency ... Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette ...

Midland Health

Call Center Operator

Midland, TX · On-site

Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency ... Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette ...

Midland Health

Call Center Operator

Midland, TX · On-site

Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency ... Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette ...

Midland Health

Call Center Operator

Midland, TX · On-site

Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency ... Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Strong computer and phone skills. Ability to use web-based computer applications * Excellent ...

ATCome Tax

Customer Service Phone Rep

Decatur, IL

$15.50 - $21/hr

Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations! No tax experience necessary. Positions available in Marietta and Decatur ...

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Call Center Phone Representative information

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How much do call center phone representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center phone representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center phone representative?

Call center phone representatives are professionals who handle incoming or outgoing customer calls on behalf of a company or organization. Their main responsibilities include answering questions, resolving issues, providing information about products or services, and sometimes making sales or conducting surveys. They use scripts, computer systems, and communication skills to deliver efficient and friendly customer service. These representatives often work in large teams within dedicated call center environments, either in-person or remotely.

What are the key skills and qualifications needed to thrive as a call center phone representative?

To thrive as a Call Center Phone Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically expected. Patience, resilience, and a customer-oriented attitude are standout soft skills in this role. These abilities ensure effective customer interactions, high satisfaction rates, and efficient resolution of inquiries or issues.

How does a call center phone representative typically collaborate with other team members to resolve customer issues?

Call Center Phone Representatives often work closely with supervisors, technical support staff, and other departments to resolve complex customer issues efficiently. When a problem goes beyond standard procedures, representatives may escalate the issue to a supervisor or transfer the call to a specialist. Regular team meetings and real-time communication tools also help ensure everyone is aligned and can share updates or solutions. This collaborative environment helps representatives provide better service and learn from one another, ultimately leading to professional growth and improved customer satisfaction.

What is the difference between Call Center Phone Representative vs Customer Service Agent?

AspectCall Center Phone RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, office settings, remote optionsRetail stores, call centers, remote work
Industry UsageTelecommunications, tech support, salesRetail, banking, hospitality, tech support
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers over the phone, often requiring similar skills and training. The main difference lies in the job titles' typical industry usage and specific focus areas, with Call Center Phone Representatives primarily working in call centers handling sales or support calls, while Customer Service Agents may work in various industries providing direct customer assistance.

What cities are hiring for Call Center Phone Representative jobs?

Cities with the most Call Center Phone Representative job openings:

What are popular job titles related to Call Center Phone Representative jobs?

For Call Center Phone Representative jobs, the most frequently searched job titles are:

Call Center Phone Representative jobs near you
Infographic showing various Call Center Phone Representative job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Agent

Miami, FL • On-site

Independent Living Systems
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Independent Living Systemsexternal

$14.25 - $19/hr

Full-time

Re-posted 16 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a call center environment, preferably within healthcare or a related field.
  • Ability to manage high volume call center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate call center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical call centers.
  • Knowledge of healthcare terminology and patient privacy regulations such as HIPAA.
  • Proficiency with customer relationship management (CRM) software.
  • Certification in customer service or call center operations.

Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.
  • Document call details and update patient records using call center phone systems and clerical tools.
  • Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.
  • Maintain compliance with healthcare regulations and organizational policies during all communications.



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