Account Coordinator

As a TrueSense Account Coordinator you will move approved donor marketing projects from strategy stage all the way through to execution – coordinating the information, schedules and creative elements that all must come together. Your work is a large part project manager, part quality assurance, part marketer, part customer service and all detail-oriented.

You work within a Client Service team whose members share the same objectives of optimum fundraising for our clients – and who individually own different elements in the path to get there. Your coordination will involve campaigns in direct mail and digital channels primarily but could also include broadcast, print and phone as well.

Essential Functions:

• Manages and owns schedules and tracks jobs according to due dates and client approvals, adhering to agency timeline.
• Sets up internal campaign meetings such as campaign launches and instruction reviews.
• Requests resources, information and files from clients according to campaign planning and schedules for campaign execution and for analysis.
• Communicates and follows up on deliverables with clients as well as other internal team members (Creative, Digital, Data, Production Coordinator, Account Manager, Media etc) based on project schedules.
• Manages art/copy changes for clients through creative process – screening revision requests for any that the Account Manager may want to counsel client against…and proofing revised art before forwarding to client to ensure requested revisions were made.
• Proofs copy, art, and production proofs.
• Organizes and updates client-specific electronic job folders and contents on server.
• Maintains updated client contact info and signatures.
• Ensures sample process is in place and followed.
• Prepares status reports and participates in status meetings, internally and with clients.
• Monitors inventory of any printed components that are stocked and alerts internal Print Production team when replenishment will be needed.
• Reviews preliminary and final mail appeal file counts to ensure various segments and totals agree with plan and budget, notifying AM of discrepancies.
•  Provides final approval of laser “sign-offs” after thorough review for accuracy of donor/prospect info, gift array and all variable fields – aided by sign-off checklist.
• Dependent on client and timing, provides final approval of drop samples and compare against final package PDF’s and instructions.
• Responds to all client inquiries in a timely manner and follows up all inquires or issues through to completion.
• Captures all decisions and actions during meetings and send a Meeting Recap to all attendees immediately following meetings.
• Runs or produces performance reports as needed.

Education and Experience:

• Bachelor’s degree required in Business, Marketing or a related field; or some post high school education coupled with project management experience.
• At least one year in a professional work environment preferred.

We offer a comprehensive package including Medical, Dental , Vision, Life , 401(k) + match, STD/LTD, generous PTO, Parental Leave, EAP, and 11 paid Holidays. Employees enjoy participation in our employee engagement activities. EOE 

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