II Systems Analyst

The IT Systems Analyst will provide daily IT support to users and will assist the IT Manager with various IT work activities. The qualified individual will maintain, install, or troubleshoot hardware and software, resolve networking issues, or help resolve other problems for company employees.

The successful candidate will provide daily IT support to end users, escalate when necessary, and provide updates to key stakeholders. This position is first point-of-contact support, and basic troubleshooting skills are necessary to succeed.

Reports to: IT Manager

Location: Poca, WV, or Princeton, WV, or Tazewell, VA

Salary Range: $55,000 to $75,000

Essential Duties and Responsibilities:

• Hands-on experience working with hardware and software installations.
• Excellent analytical and problem-solving skills.
• Respond to user inquiries and provide technical assistance via phone, email, or in person.
• Ability to multi-task in a fast-paced environment and to quickly respond during critical outages.
• Provide technical support, advice, and assistance with technical, hardware, and software system issues, including laptops, desktops, and phones.
• Install laptops, desktops, printers, phones, software deployments, and security updates.
• Ensures systems maintenance/performance issues are addressed, resolved, and communicated as needed; includes working with maintenance, vendors, contractors, etc., upgrades, etc. as needed and requested.
• Other duties as assigned.

Education

Bachelor's degree (B.S./B.A.) or equivalent from a college or university or related experience and a minimum of 4 years related experience and/or training is preferred. A minimum of an Associate's Degree or Certification Equivalent is required.

Skill/Experience:

• 4+ years of hands-on ERP system
• Knowledge of JD Edwards business systems (a plus)
• Commitment to continuous professional development
• A high degree of organizational skills and attention to detail
• The ability to multitask and prioritize responsibilities.
• Makes good, timely decisions based on a mixture of analysis, wisdom, experience, and judgment.

Travel:

Employee will be required to travel up to 20% of the time, between locations within Virginia and West Virginia.

Benefits:

• Medical, Dental, and Vision coverage - first day of the month coverage after 30 days of employment
• Company paid benefits - Life, STD, LTD, AD&D
• 401K - Company Match
• HSA