Technical Sales Specialist

LaserSharp FlexPak Services, LLC specializes in cutting edge laser processing and equipment for the flexible packaging industry. The ideal candidate is a self-driven and highly motivated person who wants to be part of our team and works closely with Sales and Applications/process development teams to engage our customers. The Technical Sales is responsible for promoting Converting services, LaserSharp® technology and equipment, and company’s products, identifying new opportunities and services, developing new customer relationships, and managing existing accounts.

Position Reports to: Sales Manager

Major Duties and Responsibilities:

• Develops and presents Flexpak solutions
• Qualifies new and existing leads, including maintenance of customer information in SalesForce database
• Coordinates all customer activities assuring all the highest level of customer satisfaction and quality is maintained
  1. Makes daily phone calls to both prospective and existing customers and conducts on-site visits at least once a month
  2. Arrange customer visits and trials to demonstrate our technology, products, and services
  3. Gathers information on customer products and/or current issues and presents solutions
  4. Acquires files, specifications, budgets, and quantities for customer proposals
  5. Researches sources and best strategies for developing prospective customers
• Responsible for the sales of Company products, achieving sales goals and profit goals
• Work directly with our outstanding sales team from initial discovery to deal close to shorten sales cycles and improve closing rate
• Engages in interactive pre-sales discovery meetings, analysis of customers’ current technology and competition that leads into a sale
• Partner with Applications Engineer to ensure maximum technical effectiveness and consistent customer experience throughout the Sales process
• Develop new customer accounts and ensure customer retention
• Follows Sales Metrics policy in submitting monthly activity reports
• Includes daily cold call reports, weekly work plans, lead entering and conversions, and tracking against forecast
• Assists in Marketing activities of FlexPak and target services
• Maintains complete business and technical knowledge of company products, LaserSharp® technology and equipment, and services

Other Duties and Responsibilities:

• Maintains complete knowledge of sales procedures including Quotations, Pricing, Terms, and Credit Requirements
• Assists Sales Manager in the creation of various sales reports and analytics
• Submits weekly sales activity reports as required by the Sales Manager
• Obtains information regarding competitor’s capabilities including strengths and weaknesses of competitive services
• Travels offsite for customer visits and other sales-related activities
• Attends and participates in exhibitions, seminars, and tradeshows
• Support Production and Operations as needed
• Other duties as assigned by the Sales Manager

Qualifications:

• Technical degree or Bachelor of Science Degree in Engineering
• 1-2 years of experience in sales, customer support role and/or account management
• Knowledge of flexible packaging materials, film handling equipment, industrial lasers and laser material processing
• Thorough understanding of MS Office and ERP systems.
• Excellent verbal and written communication skills
• Strong attention to detail with excellent prioritization skills
• Ability to represent FlexPak in a persuasive and professional manner
• Ability to work in a fast paced, team focused environment
• Demonstrated critical thinking skills
• Naturally team-oriented with a mission-first attitude
• Travel expected to be 30% to engage with customers and prospects in person

FlexPak offers a competitive salary and benefits package including ICP, Health, Dental, 401K, PTO, and more.