Quality Representative

BEST FOOT FORWARD SOLUTION SERVICES LLC

Fort Lauderdale, FL

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Description:

Quality Assurance Agent (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer.

Requirements:

Duties/Responsibilities:

QA will monitor inbound and outbound call and emails responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Ensures the security of customer information and update reports.
Performs other related duties as required.
Create reports documenting errors and issues for fixing
Successfully maintain weekly and monthly Performance Goals.

Required Skills/Abilities:

Exceptional listening and analytical skills; Sharp attention to detail
Excellent verbal, written and interpersonal communication skills.
Basic understanding of state and federal laws pertaining to HIPAA
Excellent organizational skills
Ability to multitask and successfully operate in a fast paced, team environment.
Develop quality assurance standards and company processes
Proficient in Microsoft Office Suite or related software.