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Service Assurance Agent Jobs (NOW HIRING)

FedEx

Service Assurance Agent-1

Memphis, TN · On-site

Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices ...

The Savings Group

Titles QA Agent

Denver, CO · On-site

$25/hr

​ ​​ The Titles QA Agent position will be an in-office position at our Denver CO office ... AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal ...

AUTOPAY

Titles QA Agent

Denver, CO · On-site

$25/hr

The Titles QA Agent position will be an in-office position at our Denver CO office located in the ... AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal ...

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...

The Savings Group

Titles QA Agent

Denver, CO · On-site

$25/hr

The Titles File QA I performs consumer document's audit for the vehicle loan refinancing and ... AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Service Assurance Center Specialists also assist with Post Watchâ„¢, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Service Assurance Center Specialists also assist with Post Watchâ„¢, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...

Goyette Mechanical

QA/QC Agent

Hobart, IN · On-site

... services to deliver complex projects efficiently and safely. The company fosters a collaborative ... The QA/QC Agent documents observations, deficiencies, and progress in tracking systems and ...

Pavago

QA & Training Supervisor

QA & Training Supervisor (Bilingual - English/Spanish) Position Type: Full-Time, Remote Working ... Agent performance * Service quality * Onboarding success * Team consistency * Customer experience ...

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Service Assurance Agent information

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How much do service assurance agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service assurance agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is a service assurance agent?

A Service Assurance Agent is a professional responsible for monitoring, maintaining, and ensuring the quality and reliability of services provided by a company, typically in the telecommunications or IT industry. They proactively identify, investigate, and resolve service disruptions or performance issues to minimize downtime and ensure customer satisfaction. Their duties may involve coordinating with technical teams, using monitoring tools, and communicating updates to customers. Service Assurance Agents play a crucial role in maintaining operational excellence and meeting service-level agreements.

What are the key skills and qualifications needed to thrive as a service assurance agent?

To thrive as a Service Assurance Agent, you need strong analytical abilities, a solid understanding of IT service management principles, and experience in troubleshooting and incident management, often supported by a degree in information technology or a related field. Familiarity with tools like ServiceNow, ITIL frameworks, and ticketing systems is typically required, along with relevant certifications such as ITIL Foundation. Exceptional communication, problem-solving skills, and attention to detail help agents effectively coordinate between technical teams and customers. These skills and qualities are essential for ensuring service reliability, quick resolution of issues, and maintaining customer satisfaction in dynamic IT environments.

How does a service assurance agent typically collaborate with technical teams to resolve service disruptions?

Service Assurance Agents work closely with technical support and engineering teams to investigate and resolve service disruptions. When an incident is reported, agents act as a bridge between customers and technical staff, gathering detailed information, prioritizing issues based on severity, and ensuring timely updates for both parties. Frequent communication and effective documentation are crucial, as agents must relay technical details and ensure resolutions align with service level agreements. This collaborative approach helps maintain high customer satisfaction and minimizes downtime.

What is the difference between Service Assurance Agent vs Network Operations Technician?

AspectService Assurance AgentNetwork Operations Technician
Required CredentialsTypically a high school diploma or equivalent; certifications like Cisco CCNA are commonHigh school diploma or equivalent; certifications like CompTIA Network+ are common
Work EnvironmentCustomer service centers, network monitoring centers, field sitesData centers, network operation centers, field sites
Employer & Industry UsageTelecommunications, internet service providers, network companiesTelecommunications, ISPs, network maintenance firms
Common Search & Comparison IntentUnderstanding roles in service assurance and customer supportTechnical network troubleshooting and maintenance

The Service Assurance Agent focuses on monitoring network performance, troubleshooting customer issues, and ensuring service quality, often with customer interaction. The Network Operations Technician handles technical network maintenance, hardware troubleshooting, and infrastructure support. Both roles are essential in network management but differ mainly in customer interaction and technical focus.

What are popular job titles related to Service Assurance Agent jobs?

For Service Assurance Agent jobs, the most frequently searched job titles are:

Infographic showing various Service Assurance Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.

Service Assurance Agent-1

Memphis, TN

Federal Express Corporation
10K+ employees
Learn more about Federal Express Corporationexternal

Full-time

Posted 8 days ago

Job description

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics.


Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: JAHMIAH KELLY


For details on our comprehensive benefits, click here.


Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

Employment Type: FULL_TIME

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