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Service Assurance Engineer Jobs (NOW HIRING)

Mastech Digital

QA Engineer

Redmond, WA · On-site

$55 - $60/hr

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a QA Engineer for our client in the ...

JBCPlatform

QA Engineer

Foster City, CA · On-site

$35 - $37/hr

QA Engineer Foster City, CA (on-site) The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure, and offer the highest ...

TriCom Technical Services

QA Engineer

Bloomington, MN · Hybrid

Design, develop, and maintain automated test suites for Web applications and related services. * Build and enhance UI and API automation. * Collaborate with developers, QA analysts, product owners ...

Comrise

QA Engineer

Foster City, CA · On-site

$39/hr

As a QA Engineer, you'll: * Design and implement test plans and procedures for backend services ... Validate APIs, services, and data models used by mobile apps, vehicles, and fleet management tools ...

Vertex Sigma Software

QA Engineer

Foster City, CA · On-site

QA Engineer Onsite in Foster City, CA | 5 days in office The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure ...

Apex Informatics

QA Engineer

Plano, TX · On-site

Position Title * QA Engineer ACSPA0F35 Position Responsibilities QA Engineer Location: Plano, TX- ... Version Management' Web Services Testing

Vertex Sigma Software

QA Engineer

Foster City, CA · On-site

QA Engineer Onsite in Foster City, CA | 5 days in office The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure ...

401GO

QA Engineer

Sandy, UT · On-site +1

Role: QA Engineer Location: Hybrid / Remote / Flexible Reports To: QA Manager Job Type: Full-Time ... uniformed services or any other basis prohibited by federal, state, or local law.

Vertex Sigma Software

QA Engineer

Foster City, CA · On-site

QA Engineer Onsite in Foster City, CA 5 days in office The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure, and ...

Vertex Sigma Software

QA Engineer

Foster City, CA

QA Engineer Onsite in Foster City, CA | 5 days in office The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure ...

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Service Assurance Engineer information

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$98K

$134.1K

$200K

How much do service assurance engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for service assurance engineer in the United States is $134,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What are Service Assurance Engineers?

Service Assurance Engineers are professionals responsible for ensuring that IT services and network operations meet specified quality and performance standards. They monitor, troubleshoot, and resolve issues that could impact service reliability, availability, or performance. Their role often involves working with monitoring tools, coordinating with other IT teams, and implementing processes to prevent service disruptions. By proactively managing incidents and analyzing service metrics, they help organizations deliver consistent and dependable technology services to their customers.

What are the key skills and qualifications needed to thrive as a Service Assurance Engineer, and why are they important?

To excel as a Service Assurance Engineer, you need a solid understanding of network infrastructure, incident management, and service monitoring, often backed by a degree in computer science or engineering. Familiarity with monitoring tools like Nagios, SolarWinds, or ServiceNow, and relevant certifications such as ITIL or CCNA, are commonly required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for diagnosing issues and coordinating with technical teams. These capabilities ensure rapid problem resolution and high service reliability, which are vital for maintaining customer satisfaction and operational excellence.

What is the difference between Service Assurance Engineer vs Network Operations Engineer?

AspectService Assurance EngineerNetwork Operations Engineer
CredentialsRelevant certifications like CCNA, CCNP, or network management certificationsSimilar certifications, often CCNA or network-specific credentials
Work EnvironmentFocus on monitoring, troubleshooting, and ensuring service quality in telecom or IT servicesManage and maintain network infrastructure, troubleshoot network issues
Employer & IndustryTelecom, IT service providers, network vendorsTelecom companies, ISPs, large enterprises with network infrastructure
Search & Comparison IntentUnderstanding roles in service quality and assuranceFocus on network maintenance and performance

Both roles involve network and service management, but Service Assurance Engineers primarily focus on ensuring service quality and troubleshooting issues to maintain customer satisfaction, while Network Operations Engineers concentrate on maintaining and optimizing network infrastructure performance.

How does a Service Assurance Engineer typically collaborate with other teams to resolve service incidents?

Service Assurance Engineers work closely with network operations, technical support, and engineering teams to quickly identify and resolve service incidents. When an issue arises, they coordinate root cause analysis, communicate technical findings, and ensure timely updates to stakeholders. This collaboration often involves using monitoring tools, participating in incident management calls, and documenting resolutions to prevent future occurrences. Effective teamwork and clear communication are essential in this role to maintain high service quality and minimize downtime.
More about Service Assurance Engineer jobs
What job categories do people searching Service Assurance Engineer jobs look for? The top searched job categories for Service Assurance Engineer jobs are:
Service Assurance Engineer jobs near you
Infographic showing various Service Assurance Engineer job openings in the United States as of May 2026, with employment types broken down into 28% Full Time, 71% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $134,144 per year, or $64.5 per hour.
Service Assurance Technician

Service Assurance Technician

Omni Fiber LLC

Uniontown, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Service Assurance Technician
Omni Fiber provides a variety of perks and benefits:
Compensation
  • Competitive Pay
  • 401(k) with Employer Matching Contribution up to 4%
  • Professional Development Reimbursement and Advancement Opportunities.

Time off
  • Company Paid Holidays (8 days)
  • Floating Holidays (3 days)
  • Paid Time Off (15 days)

Benefits
  • Medical, Dental, and Vision
  • Life Insurance and Short-Term Disability
  • HSA enrollment option with Employer Contribution
  • Monthly internet and cell phone allowances
  • Mileage reimbursement
  • Paid company training

About the position:
The Service Assurance Technician will be directly involved with engineering residential, business and MDU deployment. You will work closely with construction upon FDH launches to ensure a smooth launch. This position will be responsible for the locating of our fiber optic lines as needed.
What you will do:
  • Locate fiber optic lines throughout our entire plant.
  • Audit cabinets and NAP's for issues prior to market launches.
  • Survey and engineer enterprise business and MDU projects.
  • Perform quality checks on installation technicians.
  • Fantastic customer service skills and professional attitude
  • Assist with maintaining and updating facility records.
  • Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
  • Operate company vehicle/equipment safely and professionally.
  • Perform on-call rotation duties after regular business hours.
  • Ability to communicate technical information to non-technical people.

Your experience:
  • 2 years of fiber optic experience, fusion splicing preferred.
  • Possess and maintain a valid state driver's license and acceptable driving record.
  • High school diploma
  • Ability to lift and move up to 80 lbs.
  • Weigh less than 285 lbs since this is required for ladder safety.
  • At times work in small, confined spaces or aloft (up to 28 ft.)
  • Be available for overtime, emergency callouts and holiday work.
  • Ability to identify wire and cable colors.
  • Must be able to manage multiple projects at one time and prioritize them.
  • Physical ability to work from a kneeling or standing position for long periods.
  • Ability to read prints and assist with redlines/construction drawings.

Your preferred qualifications:
  • Residential/business fiber installation experience
  • Outside plant fiber optic splicing and troubleshooting experience
  • Outside plant cable locating experience
  • Project Management is preferred but not required.
  • Able to use Microsoft suite of applications including word, excel, and power point.
  • Skilled in basic telephony and computer equipment
  • Familiar with PLP/Coyote cases and following best practices for installation.
  • Familiar with aerial drop/cable installation, mechanical terminations, and testing.
  • Moderate network troubleshooting skills
  • Experience with VoIP and customer alarm systems.
  • Fiber optic training certifications

Apply