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Service Assurance Engineer Jobs (NOW HIRING)

UCLA Health

Service Assurance Engineer

Los Angeles, CA · On-site

$108K - $241K/yr

Participate in a 24/7 on-call rotation to support business-critical systems and services. What We're Looking For * Strong experience supporting enterprise infrastructure, desktop engineering, and ...

Rectangle Health

QA Engineer

White Plains, NY · On-site

$90K - $115K/yr

QA Engineer At Rectangle Health, we believe that our team members are our most important asset. We ... our services. We promote a culture that serves to empower and motivate employees beyond the ...

Rectangle Health

QA Engineer

White Plains, NY · On-site

$90K - $115K/yr

QA Engineer At Rectangle Health, we believe that our team members are our most important asset. We ... our services. We promote a culture that serves to empower and motivate employees beyond the ...

Edgewater Technical Associates

QA Engineer

Aiken, SC · On-site

Aiken, SC QA Engineer- QA Engineer will support a multi-year construction project involving ... service water, process piping, electrical systems, and associated site infrastructure. Duties:

Vertex Sigma Software

QA Engineer

Foster City, CA · On-site

QA Engineer Onsite in Foster City, CA 5 days in office The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure, and ...

Vertex Sigma Software

QA Engineer

Foster City, CA · On-site

QA Engineer Onsite in Foster City, CA | 5 days in office The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure ...

Vertex Sigma Software

QA Engineer

Foster City, CA

QA Engineer Onsite in Foster City, CA | 5 days in office The Quality Assurance team is actively seeking a Quality Assurance Engineer to help ensure that our backend services are optimized, secure ...

Argyllinfotech

QA Engineer

New York, NY · On-site

Position: QA Engineer - Data Pipeline, Kafka & AWS Location New York City/Dallas TX/St. Louis MO ... Validate data processing and integrations across AWS cloud services . * Perform API testing using ...

Apex Informatics

QA Engineer

Plano, TX · On-site

Position Title * QA Engineer ACSPA0F35 Position Responsibilities QA Engineer Location: Plano, TX- ... Version Management' Web Services Testing

Cognizant Technologies

QA Engineer

Englewood Cliffs, NJ · On-site

... consistent services to their clients. Duration: 12+ months Qualifications Minimum of 5 years ... The QA Engineer will work in the agile teams and will lead all the QA efforts of Market Data and ...

Curtiss-Wright

Quality Assurance Engineer

Cincinnati, OH · On-site

$75K - $90K/yr

Quality Assurance Engineer We are looking for a Quality Assurance Engineer to join our Cincinnati ... QualTech NP, a product and service brand of Curtiss-Wright Nuclear, is the nuclear power industry ...

Curtisswright

Quality Assurance Engineer

Cincinnati, OH

$75K - $90K/yr

Quality Assurance Engineer We are looking for a Quality Assurance Engineer to join our Cincinnati ... QualTech NP, a product and service brand of Curtiss-Wright Nuclear, is the nuclear power industry ...

Wingbrace

Quality Assurance Engineer

Lincoln, MA · On-site

Software Quality Assurance Engineer Location -Onsite Hybrid role Lincoln Massachusetts About ... As a Service-disabled veteran owned business, our culture is collaboration and performance with a ...

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Service Assurance Engineer information

See salary details

$98K

$134.1K

$200K

How much do service assurance engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service assurance engineer in the United States is $134,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a service assurance engineer?

Service Assurance Engineers are professionals responsible for ensuring that IT services and network operations meet specified quality and performance standards. They monitor, troubleshoot, and resolve issues that could impact service reliability, availability, or performance. Their role often involves working with monitoring tools, coordinating with other IT teams, and implementing processes to prevent service disruptions. By proactively managing incidents and analyzing service metrics, they help organizations deliver consistent and dependable technology services to their customers.

What are the key skills and qualifications needed to thrive as a service assurance engineer?

To excel as a Service Assurance Engineer, you need a solid understanding of network infrastructure, incident management, and service monitoring, often backed by a degree in computer science or engineering. Familiarity with monitoring tools like Nagios, SolarWinds, or ServiceNow, and relevant certifications such as ITIL or CCNA, are commonly required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for diagnosing issues and coordinating with technical teams. These capabilities ensure rapid problem resolution and high service reliability, which are vital for maintaining customer satisfaction and operational excellence.

How does a service assurance engineer typically collaborate with other teams to resolve service incidents?

Service Assurance Engineers work closely with network operations, technical support, and engineering teams to quickly identify and resolve service incidents. When an issue arises, they coordinate root cause analysis, communicate technical findings, and ensure timely updates to stakeholders. This collaboration often involves using monitoring tools, participating in incident management calls, and documenting resolutions to prevent future occurrences. Effective teamwork and clear communication are essential in this role to maintain high service quality and minimize downtime.

What is the difference between Service Assurance Engineer vs Network Operations Engineer?

AspectService Assurance EngineerNetwork Operations Engineer
CredentialsRelevant certifications like CCNA, CCNP, or network management certificationsSimilar certifications, often CCNA or network-specific credentials
Work EnvironmentFocus on monitoring, troubleshooting, and ensuring service quality in telecom or IT servicesManage and maintain network infrastructure, troubleshoot network issues
Employer & IndustryTelecom, IT service providers, network vendorsTelecom companies, ISPs, large enterprises with network infrastructure
Search & Comparison IntentUnderstanding roles in service quality and assuranceFocus on network maintenance and performance

Both roles involve network and service management, but Service Assurance Engineers primarily focus on ensuring service quality and troubleshooting issues to maintain customer satisfaction, while Network Operations Engineers concentrate on maintaining and optimizing network infrastructure performance.

What are popular job titles related to Service Assurance Engineer jobs?

For Service Assurance Engineer jobs, the most frequently searched job titles are:

Service Assurance Engineer jobs near you
Infographic showing various Service Assurance Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $134,144 per year, or $64.5 per hour.

Service Assurance Engineer

Los Angeles, CA • On-site

UCLA Outpatient Clinics
See more jobs at UCLA Outpatient Clinicsexternal

$150 - $200/hr

Other

Posted 21 days ago

Key responsibilities

  • Engineer, deploy, and support enterprise desktop and endpoint management solutions across Windows and macOS environments.

  • Manage desktop imaging, operating system deployment, Group Policy Objects (GPOs), and endpoint patching strategies.

  • Provide Tier 3 escalation support for complex technical issues affecting critical business services.

Job description

Description

Join UCLA Health Digital Technology (DGIT) and play a critical role in delivering reliable, secure, and innovative technology solutions that support world-class patient care and business operations.

As a Systems Engineer, you will provide advanced enterprise-level support for endpoint management, desktop engineering, application support, and systems administration across a complex healthcare environment. Acting as a Tier 3 technical resource, you will lead the design, deployment, maintenance, and optimization of enterprise technologies, including desktop imaging, Group Policy management, endpoint patching, and device lifecycle management using tools such as Microsoft Endpoint Configuration Manager (MECM) and JAMF.

In this role, you will collaborate with technical and business stakeholders to ensure services and projects are delivered efficiently, align with organizational standards and governance, and remain operationally sustainable. You will develop and maintain technical documentation, support ITIL-based service management practices, and contribute to continuous improvement initiatives that enhance service reliability, security, and user experience.

What You'll Do
  • Engineer, deploy, and support enterprise desktop and endpoint management solutions across Windows and macOS environments.
  • Manage desktop imaging, operating system deployment, Group Policy Objects (GPOs), and endpoint patching strategies.
  • Provide Tier 3 escalation support for complex technical issues affecting critical business services.
  • Ensure systems, services, and projects meet operational, security, and governance requirements.
  • Maintain accurate technical documentation and configuration management records.
  • Partner with technical and non-technical stakeholders to deliver exceptional customer service and support.
  • Participate in a 24/7 on-call rotation to support business-critical systems and services.
What We’re Looking For
  • Strong experience supporting enterprise infrastructure, desktop engineering, and endpoint management platforms.
  • Expertise with MECM, JAMF, Windows administration, and GPO management.
  • Knowledge of ITIL service management principles and operational best practices.
  • Excellent troubleshooting, organizational, and time management skills.
  • Strong written and verbal communication skills with the ability to engage effectively with both technical and non-technical audiences.
  • A customer-focused mindset, a passion for technology, and a commitment to delivering high-quality service.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $108,900–$241,500 annually. The University anticipates offering a salary below the midpoint of this range.

This is a flex-hybrid role which will require you to be onsite as required by operational need; there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

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