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Service Assurance Manager Jobs (NOW HIRING)

Pyramid Corporation

Service Assurance

Overland Park, KS · On-site

$105K - $127K/yr

Service Assurance Immediate need for a Service Assurance for a position in the IT industry. This is ... Network Management includes Fault Performance management, Logging and Telemetry. Our client is a ...

Pyramid Consulting

Service Assurance

Overland Park, KS · On-site

$105K - $127K/yr

Service Assurance Immediate need for a Service Assurance for a position in the IT Industry. This is ... Network Management includes Fault Performance management, Logging and Telemetry. Our client is a ...

CTC

Service Assurance Technician

Baxter, MN · On-site

Member Services & Government Affairs Manager Requirements *In addition to the above, this position ... Service Assurance Technician Lead: This position will perform at the highest level of the job ...

CTC

Service Assurance Technician

Baxter, MN · On-site

Service Assurance Technician The primary responsibility of the Service Assurance Technician (SAT ... Member Services & Government Affairs Manager Requirements *In addition to the above, this position ...

Covestic Inc

$100 - $125/hr

Provide coordination support for quality and service assurance initiatives driven by the Quality Assurance Manager: scheduling meetings, tracking action items, and following up on open items to ...

Covestic Inc

WI · On-site

$100 - $125/hr

Provide coordination support for quality and service assurance initiatives driven by the Quality Assurance Manager: scheduling meetings, tracking action items, and following up on open items to ...

Trimble & Associates, Inc.

Assurance Manager

Denver, CO · On-site

$120K - $145K/yr

Promote a culture of quality, professionalism, teamwork, and exceptional client service. QUALIFICATIONS OF THE ASSURANCE MANAGER / AUDIT MANAGER * Bachelor's or Master's degree in accounting * CPA ...

SVA

Assurance Manager

Brookfield, WI · On-site

$104K - $126K/yr

As an Assurance Manager , you'll thrive in our flexible, hybrid work environment that blends ... You'll bring technical expertise, a commitment to client service, and the ability to guide teams to ...

Sva

$125 - $150/hr

As an Assurance Manager , you'll thrive in our flexible, hybrid work environment that blends ... You'll bring technical expertise, a commitment to client service, and the ability to guide teams to ...

New

Sva

WI · On-site

$125 - $150/hr

As an Assurance Manager , you'll thrive in our flexible, hybrid work environment that blends ... You'll bring technical expertise, a commitment to client service, and the ability to guide teams to ...

SVA Certified Public Accountants, S.C.

WI · On-site

$125 - $150/hr

You'll bring technical expertise, a commitment to client service, and the ability to guide teams to ... an Assurance Manager , you'll find a workplace that values collaboration, innovation, and ...

Spartan Placements, LLC

Assurance Manager

Paramus, NJ · On-site

$110K - $150K/yr

Assurance Manager Onsite | Paramus A growing public accounting firm is seeking an experienced ... Manage multiple client engagements while maintaining high-quality client service. * Develop and ...

Wertz & Associates

Assurance Manager

Cedar Rapids, IA · On-site

$109K - $131K/yr

Assurance Manager Location: Cedar Rapids, IA Employment Type: Full-Time We are partnered with a Top ... Identify opportunities for additional services and support business development What We're Looking ...

Wertz & Associates

Assurance Manager

Saint Louis, MO · On-site

$125 - $150/hr

Overview Assurance Manager Location: St. Louis, MO Employment Type: Full-Time We are partnered with ... Identify opportunities for additional services and support business development Qualifications

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Service Assurance Manager information

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$158.5K

How much do service assurance manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What is a service assurance manager?

A Service Assurance Manager is a professional responsible for ensuring that IT services meet established quality standards and are delivered reliably to customers. They oversee the monitoring, management, and improvement of service performance, quickly addressing issues to minimize downtime and disruptions. Their role often involves coordinating between technical teams, analyzing performance metrics, implementing process improvements, and ensuring compliance with service level agreements (SLAs). They play a key role in customer satisfaction and operational efficiency within an organization.

What are the key skills and qualifications needed to thrive as a service assurance manager?

To thrive as a Service Assurance Manager, you need in-depth knowledge of IT service management (ITSM), incident/problem management, and a relevant degree, often supported by ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, and monitoring platforms is typically required. Strong analytical thinking, stakeholder communication, and leadership skills help drive service quality and coordinate cross-functional teams. These competencies ensure uninterrupted service delivery, rapid incident resolution, and high customer satisfaction in complex IT environments.

How does a service assurance manager typically collaborate with other departments to resolve service issues?

A Service Assurance Manager regularly works with cross-functional teams such as IT operations, customer support, and network engineering to quickly identify and resolve service disruptions. This collaboration often involves leading incident review meetings, coordinating root cause analysis, and facilitating communication between technical and non-technical stakeholders. By fostering strong interdepartmental relationships, the Service Assurance Manager ensures that incidents are addressed efficiently and that service restoration is prioritized, ultimately improving customer satisfaction and minimizing downtime.

What is the difference between Service Assurance Manager vs Network Operations Center (NOC) Technician?

AspectService Assurance ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, telecommunications, or related field; certifications like Cisco CCNA or Network+ are common.Often requires a high school diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA are beneficial.
Work EnvironmentOversees service quality, manages teams, and coordinates with technical staff in office or remote settings.Monitors network systems, troubleshoots issues, and works in a control room or data center environment.
Employer & Industry UsageFound in telecom, IT service providers, and large enterprise companies.Common in telecom, internet service providers, and data centers.

The Service Assurance Manager focuses on ensuring overall service quality, managing teams, and strategic planning, while the Network Operations Center Technician handles real-time network monitoring and troubleshooting. Both roles are essential in maintaining network reliability but differ in scope and responsibilities.

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Service Assurance Manager jobs near you
Infographic showing various Service Assurance Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.

Associate Service Assurance Manager

Dallas, TX • On-site

C. H. Robinson
Transportation and Warehousing • 10K+ employees
Learn more about C. H. Robinsonexternal

$20.94 - $33.12/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

C.H. Robinson rating

7.7

Company rating: 7.7 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

102nd of 365 rated logistics

Job description

C.H. Robinson is looking for a Service Assurance Manager to join our Warehouse team. This position is based in our Dallas Metro warehouse with an expectation to be on-site 5 days per week.
In this role you will act as the primary figurehead and point of contact for warehouse investigation, research, troubleshooting, and correspondence in support of customer success in the warehouse network. You are responsible for customer inventory activity and advocacy, driving continuous improvement and delivering upon and exceeding warehouse service commitments. Additionally, you will partner and collaborate closely with various stakeholders (Warehouse and Commercial leaders, IT, Industrial Engineering, and Transportation) to ensure optimal customer experience. If you have a passion for problem analysis, process improvement, and are solutions oriented, you may be a great fit.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
  • Communicate proactively with customers and account management to ensure needs are met and orders are fulfilled.
  • Serve as the primary liaison between warehouse operations and commercial account management, fostering collaboration and alignment.
  • Manage conflict and navigate challenging conversations with professionalism and diplomacy.
  • Ensure quality execution against warehouse KPIs and service commitments, identifying gaps and driving process improvements.
  • Conduct root cause analysis and implement solutions to address defects, inefficiencies, and waste.
  • Provide data-driven insights through inventory reporting and performance evaluations to support customer fulfillment and operational goals.
  • Own the warehouse claim process, including induction, research, and resolution.
  • Prepare and deliver accurate reports, training materials, and presentations to support continuous improvement and operational excellence.
  • Advocate for customer-specific needs internally, ensuring proper prioritization of resources and alignment with business objectives.
  • Utilize system and ad-hoc reporting tools to support decision-making and drive change management initiatives.

QUALIFICATIONS
Required:
  • High School diploma or GED
  • Ability to work onsite at a Warehouse location 5 days per week
  • Ability to travel up to 10% (domestically)

Preferred:
  • Bachelor's degree from an accredited college or university
  • Minimum 2 to 4 years of previous C.H. Robinson experience
  • Strong analytical and problem-solving skills; ability to make data-driven decisions
  • Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
  • Strong knowledge of warehouse and inventory operational environments
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
  • Excellent verbal and written communication skills; must work effectively with all levels of management and employees
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$20.94 - $33.12
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
  • Three medical plans which include
    • Prescription drug coverage
    • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

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