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Service Assurance Manager Jobs (NOW HIRING)

Dean Dorton

Assurance Manager

Covington, KY · On-site

$108K - $130K/yr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Dean Dorton

Assurance Manager

Raleigh, NC · On-site

$108K - $130K/yr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

BDO

Assurance Manager

Chicago, IL

$114K - $138K/yr

The Assurance Manager is responsible for supervising, directing, and reviewing the results through ... Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and ...

BDO

Assurance Manager

Memphis, TN

$100K - $120K/yr

The Assurance Manager is responsible for supervising, directing, and reviewing the results through ... Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and ...

Dean Dorton

Assurance Manager

Indianapolis, IN · On-site

$106K - $128K/yr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Dean Dorton

Assurance Manager

Cincinnati, OH · On-site

$107K - $129K/yr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

BDO USA

Assurance Manager

Stamford, CT · On-site

$118K - $143K/yr

The Assurance Manager is responsible for supervising, directing, and reviewing the results through ... Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and ...

Dean Dorton

Assurance Manager

Raleigh, NC · On-site

$108K - $130K/yr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Dean Dorton

Assurance Manager

Louisville, KY · On-site

$102K - $123K/yr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Dean Dorton

Assurance Manager

Lexington, KY · On-site

$97K - $117K/yr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

BDO

Assurance Manager

Las Vegas, NV · On-site

$107K - $129K/yr

The Assurance Manager is responsible for supervising, directing, and reviewing the results through ... Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and ...

BDO USA

Assurance Manager

Denver, CO · On-site

$114K - $138K/yr

The Assurance Manager is responsible for supervising, directing, and reviewing the results through ... Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and ...

Honkamp, P.C.

Assurance Manager

Saint Louis, MO · On-site

$104K - $125K/yr

With our wide range of services and clients, you'll work on projects that matter as part of the Honkamp team. A Typical Day in the Life: As an assurance manager, you will lead the engagement planning ...

Dean Dorton

Assurance Manager

West Chester, OH · On-site

$105K - $126K/yr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Honkamp PC

Assurance Manager

Saint Louis, MO · On-site

$104K - $125K/yr

With our wide range of services and clients, you'll work on projects that matter as part of the Honkamp team. A Typical Day in the Life: As an assurance manager, you will lead the engagement planning ...

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Service Assurance Manager information

See salary details

$61.5K

$123K

$158.5K

How much do service assurance manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

How does a service assurance manager typically collaborate with other departments to resolve service issues?

A Service Assurance Manager regularly works with cross-functional teams such as IT operations, customer support, and network engineering to quickly identify and resolve service disruptions. This collaboration often involves leading incident review meetings, coordinating root cause analysis, and facilitating communication between technical and non-technical stakeholders. By fostering strong interdepartmental relationships, the Service Assurance Manager ensures that incidents are addressed efficiently and that service restoration is prioritized, ultimately improving customer satisfaction and minimizing downtime.

What is a service assurance manager?

A Service Assurance Manager is a professional responsible for ensuring that IT services meet established quality standards and are delivered reliably to customers. They oversee the monitoring, management, and improvement of service performance, quickly addressing issues to minimize downtime and disruptions. Their role often involves coordinating between technical teams, analyzing performance metrics, implementing process improvements, and ensuring compliance with service level agreements (SLAs). They play a key role in customer satisfaction and operational efficiency within an organization.

What are the key skills and qualifications needed to thrive as a service assurance manager?

To thrive as a Service Assurance Manager, you need in-depth knowledge of IT service management (ITSM), incident/problem management, and a relevant degree, often supported by ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, and monitoring platforms is typically required. Strong analytical thinking, stakeholder communication, and leadership skills help drive service quality and coordinate cross-functional teams. These competencies ensure uninterrupted service delivery, rapid incident resolution, and high customer satisfaction in complex IT environments.

What is the difference between Service Assurance Manager vs Network Operations Center (NOC) Technician?

AspectService Assurance ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, telecommunications, or related field; certifications like Cisco CCNA or Network+ are common.Often requires a high school diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA are beneficial.
Work EnvironmentOversees service quality, manages teams, and coordinates with technical staff in office or remote settings.Monitors network systems, troubleshoots issues, and works in a control room or data center environment.
Employer & Industry UsageFound in telecom, IT service providers, and large enterprise companies.Common in telecom, internet service providers, and data centers.

The Service Assurance Manager focuses on ensuring overall service quality, managing teams, and strategic planning, while the Network Operations Center Technician handles real-time network monitoring and troubleshooting. Both roles are essential in maintaining network reliability but differ in scope and responsibilities.

More about Service Assurance Manager jobs
What cities are hiring for Service Assurance Manager jobs? Cities with the most Service Assurance Manager job openings:
What states have the most Service Assurance Manager jobs? States with the most job openings for Service Assurance Manager jobs include:
What job categories do people searching Service Assurance Manager jobs look for? The top searched job categories for Service Assurance Manager jobs are:
Service Assurance Manager jobs near you
Infographic showing various Service Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.

Assurance Manager

Dean Dorton

Covington, KY • On-site

$108K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Dean Dorton
Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work.
About Assurance Services
Dean Dorton's assurance team partners with both public and private organizations to take a comprehensive approach to audit and assurance services. With dedicated industry teams, we offer assurance services ranging from audit, reviews, and compilations to risk management and internal controls governance, processes, and regulatory compliance. We also serve as advisors to our clients as they work toward financial excellence – providing clarity and confidence in their most critical business transactions and transitions.
About the Role
The Assurance Manager oversees engagements from start to finish, managing the client relationship and internal engagement teams to ensure the quality and timeliness of client deliverables. Assurance Managers lead engagement teams and team members; provide technical guidance for client engagements; and contribute to assurance and firm non-charge initiatives.
Essential Duties & Responsibilities
  • Manage all aspects of assurance engagements and risk assessments, including budgeting and scheduling, executing processes and procedures, championing team members, prioritizing tasks, and managing internal and external deadlines.
  • Review workpapers and financial statements, preparing assurance files and binders for assurance director review.
  • Manage client relationships by serving as a main point of contact for the client and proactively address client needs while advocating for firm services (including cross-selling).
  • Create and execute assurance plans, including designing of appropriate tests, identifying scope, and planning schedules for engagements using proper leveraging.
  • Obtain strong technical knowledge of accounting principles, regulations, and assurance methodologies, ensuring adherence of these within client engagements.
  • Coordinate with engagement teams to ensure timely completion of tasks to meet client expectations and deadlines.
  • Stay up to date on technical updates and industry trends, sharing relevant information and insights with internal team members and external clients.
  • Begin to specialize in specific industries or niches.
  • Train, develop, and mentor staff, fostering a positive, collaborative, and productive work environment. Be a champion for firm culture and core values.
  • Engage in research and technical discussions, seeking guidance when needed.
  • Build technical expertise, leadership skills, and/or client management capabilities.
  • Communicate effectively, setting clear expectations and responsibilities for engagement teams and clients.
  • Utilize strong relationship management skills to build rapport with internal team members and external stakeholders.
  • Adhere to firm policies while completing firm administrative tasks such as scheduling, billing, and new client proposals.
  • Maintain compliance of assurance continuing education requirements (e.g., Yellow Book, EBP).
  • Meet productivity goals.
  • Participate in firm-sponsored events and activities.
  • Participate in team and firm non-charge activities of interest, such as:
  • Recruiting activities, including interviewing and evaluating candidates.
  • Evaluating and developing internal processes, procedures, and guidelines.  
  • Contributing to the development of training materials and leading training sessions.
  • Joining an internal committee or initiative.
  • Serving as a career advisor to assurance team members, monitoring team member performance, providing feedback, and facilitating growth opportunities.
  • Assisting in business development efforts, including attending industry events, networking with potential clients, and promoting the firm's services.
  • Actively seeking out opportunities to participate in local community activities by volunteering or joining an external board/committee.
Experience & Qualifications 
  • Bachelor’s degree required in accounting, finance, or related field.
  • Five to six years of experience in an assurance or accounting related role. 
  • CPA licensure required.
  • Other certifications demonstrating specialization (e.g., Certified Internal Auditor) may be required.
The Fun Stuff
Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:
  • Health insurance – medical, vision, dental
  • Unlimited PTO
  • Paid family leave, medical leave, and maternity/paternity leave programs.
  • Retirement benefits – 401(K) match and best-in-class automatic profit sharing
  • Telemedicine, mental health resources, and wellness program reimbursement
  • Life insurance and disability insurance
Dean Dorton is an equal opportunity employer. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender.
We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.