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Service Assurance Manager Jobs (NOW HIRING)

Assurance Manager

Las Vegas, NV · On-site

$107K - $129K/yr

The Assurance Manager is responsible for supervising, directing, and reviewing the results through ... Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and ...

Assurance Manager

Salt Lake City, UT

$107K - $130K/yr

The Assurance Manager is responsible for supervising, directing, and reviewing the results through ... Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and ...

Assurance Manager

Saint Louis, MO · On-site

$104K - $125K/yr

With our wide range of services and clients, you'll work on projects that matter as part of the Honkamp team. A Typical Day in the Life: As an assurance manager, you will lead the engagement planning ...

Assurance Manager

Saint Louis, MO · On-site

$104K - $125K/yr

With our wide range of services and clients, you'll work on projects that matter as part of the Honkamp team. A Typical Day in the Life: As an assurance manager, you will lead the engagement planning ...

Assurance Manager

Cedar Rapids, IA · On-site

$109K - $131K/yr

With our wide range of services and clients, you'll work on projects that matter as part of the Honkamp team. A Typical Day in the Life: As an assurance manager, you will lead the engagement planning ...

Assurance Manager

Cedar Rapids, IA · On-site

$109K - $131K/yr

With our wide range of services and clients, you'll work on projects that matter as part of the Honkamp team. A Typical Day in the Life: As an assurance manager, you will lead the engagement planning ...

Service Assurance Agent

Miami, FL · On-site

$16.25 - $20.25/hr

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and ...

Prioritized Must Have Skills for the Quality Assurance Manager: #1. 8+ years of quality leadership ... Relevante has been consistently identified as one of the most innovative Outplacement Services and ...

Social Services Program Director/Dotted Line (indirect) to Social Services Business Director FLSA ... The Quality Assurance Manager works with staff to encourage continuous quality improvement to ...

Assurance Manager

Hamden, CT · On-site

$110K - $133K/yr

We have an exciting career opportunity for an Assurance Manager to join our Assurance team. This ... We are committed to providing expert service to our clients across all our service areas, and we ...

Assurance Manager

Meridian, ID

$108K - $130K/yr

All team members are expected to excel in Relationships, Communication, Quality Service ... Manage a variety of complex assurance projects, including audits, reviews, and agreed-upon ...

Assurance Manager

Boise, ID · On-site

$106K - $128K/yr

All team members are expected to excel in Relationships, Communication, Quality Service ... Manage a variety of complex assurance projects, including audits, reviews, and agreed-upon ...

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Service Assurance Manager information

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$61.5K

$123K

$158.5K

How much do service assurance manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for service assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

How does a Service Assurance Manager typically collaborate with other departments to resolve service issues?

A Service Assurance Manager regularly works with cross-functional teams such as IT operations, customer support, and network engineering to quickly identify and resolve service disruptions. This collaboration often involves leading incident review meetings, coordinating root cause analysis, and facilitating communication between technical and non-technical stakeholders. By fostering strong interdepartmental relationships, the Service Assurance Manager ensures that incidents are addressed efficiently and that service restoration is prioritized, ultimately improving customer satisfaction and minimizing downtime.

What is a Service Assurance Manager?

A Service Assurance Manager is a professional responsible for ensuring that IT services meet established quality standards and are delivered reliably to customers. They oversee the monitoring, management, and improvement of service performance, quickly addressing issues to minimize downtime and disruptions. Their role often involves coordinating between technical teams, analyzing performance metrics, implementing process improvements, and ensuring compliance with service level agreements (SLAs). They play a key role in customer satisfaction and operational efficiency within an organization.

What are the key skills and qualifications needed to thrive as a Service Assurance Manager, and why are they important?

To thrive as a Service Assurance Manager, you need in-depth knowledge of IT service management (ITSM), incident/problem management, and a relevant degree, often supported by ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, and monitoring platforms is typically required. Strong analytical thinking, stakeholder communication, and leadership skills help drive service quality and coordinate cross-functional teams. These competencies ensure uninterrupted service delivery, rapid incident resolution, and high customer satisfaction in complex IT environments.

What is the difference between Service Assurance Manager vs Network Operations Center (NOC) Technician?

AspectService Assurance ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, telecommunications, or related field; certifications like Cisco CCNA or Network+ are common.Often requires a high school diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA are beneficial.
Work EnvironmentOversees service quality, manages teams, and coordinates with technical staff in office or remote settings.Monitors network systems, troubleshoots issues, and works in a control room or data center environment.
Employer & Industry UsageFound in telecom, IT service providers, and large enterprise companies.Common in telecom, internet service providers, and data centers.

The Service Assurance Manager focuses on ensuring overall service quality, managing teams, and strategic planning, while the Network Operations Center Technician handles real-time network monitoring and troubleshooting. Both roles are essential in maintaining network reliability but differ in scope and responsibilities.

More about Service Assurance Manager jobs
What cities are hiring for Service Assurance Manager jobs? Cities with the most Service Assurance Manager job openings:
What states have the most Service Assurance Manager jobs? States with the most job openings for Service Assurance Manager jobs include:
Infographic showing various Service Assurance Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 62% Full Time, 35% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.
Assurance Manager

Assurance Manager

BDO

Las Vegas, NV • On-site

$107K - $129K/yr

Full-time

Posted 20 days ago


BDO USA rating

8.3

Company rating: 8.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

8th of 17 rated bookkeepers and accountants


Job description

Job Summary:

The Assurance Manager is responsible for supervising, directing, and reviewing the results through the delegation of tasks throughout the planning, field work and "wrap-up" stages of an Audit client engagement.  In this role, the Assurance Manager is charged with marketing, networking, and business development within an area of expertise, as well as the responsibility of ensuring engagement profitability involving billings and collections.  Traditionally responsibilities of the Assurance Manager will include advising the client on various economic and regulatory risks within their industry, resolving complex accounting issues, apply GAAP and GAAS consistently within complex situations, writing technical consultation memos on GAAP / GAAS issues, and documenting, validating, testing, and assessing various financial reporting control systems.   


Job Duties:

Control Environment:

  • Applies knowledge and understanding of the collective effect of various factors on establishing or enhancing effectiveness, or mitigating the risks, of specific policies and procedures
  • Applies a broad understanding of objectives and components of the overall control environment and organization, and supervisory controls 
  • Validates and assesses effectiveness of internal control over financial reporting 
  • Identifies and communicates to management and audit committee suggestions to improve client internal controls and accounting procedures
  • Identify and delegates functions of the audit to the auditor in charge as deemed appropriate
  • Supervise the work of audit team and review workpapers and conclusions preferably onsite during audit field work
  • Provide on-the-job-training to the engagement staff during audit field work

GAAP:

  • Applies knowledge and understanding of governing principles; applying these principles to client transactions; and documenting and communicating an understanding and application of these principles
  • Identifies and consults with clients on the impact of new accounting pronouncements
  • Monitors and communicates important professional, industry pronouncements
  • Presents and discusses alternative generally accepted accounting principles and arguments for/against such alternatives
  • Drafts complex financial statements and related footnote disclosures and effectively communicates these to client
  • Identifies complex accounting issues and forms and documents resolution, seeking counsel of BDO technical experts as needed

SEC and PCAOB:

  • Applies knowledge and understanding of SEC regulations and PCAOB guidelines, and documents and communicates the application of these principles
  • Reviews SEC filings, including MD&A, financial statements, and disclosures for appropriateness in form, content, completeness, and accuracy, and ensures that quarterly reviews are properly performed
  • Reviews required communications to the client and Audit Committee, ensuring their completeness, accuracy, and compliance with Firm and professional guidelines
  • Reviews Section 404 internal control audit work all necessary checklists to ensure their completeness and compliance with Firm and professional guidelines
  • Ensures compliance with engagement independence requirements and consults internally as needed

GAAS:

  • Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement
  • Applies a thorough knowledge of professional standards/practices, including GAAS and PCAOB in performing and supervising work
  • Provides guidance to others and affirms conclusions made by others
  • Communicates matters required to be reported to the Audit Committee/Board and those charged with governance
  • Applies the use of efficiency tools such as statistical sampling, CAATS, etc.

Methodology:

  • Applies knowledge and application of BDO standards that guide effective and efficient delivery of quality services and products
  • Conducts detailed review to assure audit is completed in accordance with assurance manual standards
  • Prepares or reviews required communications to management and audit committees, ensuring timeliness and completeness
  • Recommends appropriate outcomes to critical issues
  • Initiates and prepares client acceptance/retention procedures where appropriate
  • Plans the audit process and oversees the execution of procedures with quality, efficiency, and completeness despite pressures of deadlines.
  • Executes proper BDO methodology including but not limited to proper archiving procedures
  • Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and financial statement audits for public clients

Research:

  • Applies methodology used to seek or maintain information from authoritative sources and to draw conclusions regarding a target issue based on that information
  • Defines methodology to conduct research projects and completes in a timely manner
  • Applies comprehensive knowledge of all appropriate research tools and draws conclusions based upon appropriate research
  • Prepares memo supporting research/conclusions and consults with others if appropriate
  • Presents issues to RTD or concurring reviewer effectively and accurately
  • Other duties as required

Supervisory Responsibilities:

  • Responsible for supervision of Associates and Senior Associates on all projects
  • Review work prepared by Associates and Senior Associates and provide review comments
  • Act as a Career Advisor to Associates and Senior Associates
  • Schedule and manage workload of Associates and Senior Associates
  • Provide verbal and written performance feedback to Associates and Senior Associates
  • Teach/coach Seniors and Associates to provide on the job learning


Qualifications, Knowledge, Skills and Abilities:

Education:

  • Bachelor's degree, required; major in Accounting, Finance, Economics or Statistics, preferred
  • Master's degree in Accountancy, preferred

Experience:

  • Five (5) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required
  • Prior significant supervisory experience, required
  • Industry expertise in one or more assurance specialty, preferred

License/Certifications:

  • Active licensed US CPA, recognized active International Equivalent or unique qualification as defined by BDO's Assurance Licensing Policy, required  
  • If active international equivalent or unique qualifications, required to obtain an active US CPA license within approved timeframe as defined by firm licensing requirement guidelines

Software:

  • Proficient with the Microsoft Office Suite, preferred
  • Experience with assurance applications and research tools, preferred

Language:

  • N/A

Other Knowledge, Skills & Abilities:

  • Sound GAAP and GAAS knowledge
  • Familiarity with SEC and PCAOB reporting rules
  • Possess proven solid verbal and written communication skills
  • Possess excellent people development and delegation skills, including training/instruction and engagement scheduling and budgeting
  • Possess executive presence - need to be able to be primary contact for the client, prepare and present presentations to clients and potential clients
  • Possess client development/relationship-building skills
  • Possess solid decision-making skills
  • Ability to resolve complex accounting issues
  • Ability to be responsible for business development and marketing
  • Ability to be responsible for engagement profitability including billings and collections

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

California Range:  $120,000 - $140,000
Colorado Range:  $95,000 - $120,000
Illinois Range:  $100,000 - $125,000
Maryland Range:  $105,000 - $125,000
Massachusetts Range:  $105,000 - $115,000
Minnesota Range:  $95,000 - $110,000
New Jersey Range:  $104,000 - $112,000
NYC/Long Island/Westchester Range:  $110,000 - $150,000
Ohio Range: $95,000 - $125,000
Washington Range:  $95,000 - $115,000 
Washington DC Range:  $105,000 - $128,000

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. 

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.  BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. 

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

  • Welcoming diverse perspectives and understanding the experience of our professionals and clients
  • Empowering team members to explore their full potential
  • Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
  • Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
  • Focus on resilience and sustainability to positively impact our people, clients, and communities
  • BDO Total Rewards that encompass so much more than traditional "benefits."  Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

Click here to find out more! 

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About BDO

Sourced by ZipRecruiter

At BDO, culture is the first order of business. We succeed when we cultivate a conscious and caring corporate culture that puts people at the center of everything we do. In essence, the business of our business is to help people thrive every day. This mindset powers our growth by supporting the development of our people, the success of our clients, and the betterment of our communities. It means taking an expansive view of what’s possible, and committing ourselves to achieving exceptional outcomes. At BDO, we are cultivating a culture where our professionals thrive in their work of providing middle market leaders with insight-driven perspectives and assurance, tax and advisory services, helping companies take business as usual to better than usual.

Industry

Administrative assistance services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US