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Service Assurance Jobs (NOW HIRING)

CoStar

Service Assurance Associate

Richmond, VA · On-site

Service Assurance Associate CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar ...

CoStar Group

Service Assurance Associate

Richmond, VA · On-site

Service Assurance Associate CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar ...

AST SpaceMobile

NOC Manager

Lanham, MD · On-site

$85K - $114K/yr

Operating within the Service Assurance organization, the Operations Manager provides operational leadership across PSC Agents, NOC Telco Engineers, Managed Services teams, and E2E Telco Engineers.

AST SpaceMobile

Partner Success Center Agent

Lanham, MD

$15 - $19.75/hr

Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...

AST SpaceMobile

NOC Manager

Lanham, MD

Operating within the Service Assurance organization, the Operations Manager provides operational leadership across PSC Agents, NOC Telco Engineers, Managed Services teams, and E2E Telco Engineers.

AST SpaceMobile

Partner Success Center Agent

Lanham, MD

$15 - $19.75/hr

Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...

AST SpaceMobile

NOC Manager

Lanham, MD

$85K - $114K/yr

Operating within the Service Assurance organization, the Operations Manager provides operational leadership across PSC Agents, NOC Telco Engineers, Managed Services teams, and E2E Telco Engineers.

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident ...

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Service Assurance information

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$15

$26

$37

How much do service assurance jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for service assurance in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Service Assurance vs Network Operations Technician?

AspectService AssuranceNetwork Operations Technician
CredentialsCertifications like Cisco CCNA, network fundamentalsCertifications such as Cisco CCNA, network troubleshooting
Work EnvironmentMonitoring, analyzing, and ensuring service quality in telecom or ITMaintaining and troubleshooting network hardware and software
Employer & IndustryTelecom, IT service providers, network companiesTelecom, internet service providers, network support firms

Service Assurance focuses on ensuring overall service quality, monitoring network performance, and resolving issues proactively. Network Operations Technicians handle the day-to-day maintenance, troubleshooting, and repair of network hardware and software. While both roles require similar certifications and work in related environments, Service Assurance emphasizes service quality management, whereas Network Operations Technicians focus on technical network support and repairs.

How does a Service Assurance professional typically interact with other departments to ensure service reliability?

Service Assurance professionals frequently collaborate with departments such as Network Operations, Customer Support, and IT to proactively monitor and resolve service issues. They often act as a bridge between technical teams and business units, coordinating incident response and ensuring clear communication during outages or degradations. This cross-functional teamwork is essential for quickly identifying root causes and implementing long-term solutions to maintain high service standards.

What are the key skills and qualifications needed to thrive as a Service Assurance professional, and why are they important?

To excel in Service Assurance, you need a solid understanding of IT service management principles, incident/problem resolution, and analytical skills, often supported by a degree in IT or a related field. Familiarity with monitoring tools like SolarWinds, ServiceNow, or Nagios, as well as ITIL certifications, is typically required. Strong communication, attention to detail, and the ability to work under pressure distinguish top performers in this role. These skills are crucial for maintaining high service quality, minimizing downtime, and ensuring customer satisfaction in complex technical environments.

What is Service Assurance?

Service Assurance refers to the processes and technologies used by organizations, particularly in telecommunications and IT, to ensure that their services meet predefined quality standards and deliver a consistent customer experience. This involves monitoring, managing, and improving the performance and reliability of services, as well as quickly identifying and resolving issues that could impact customers. Service Assurance teams use tools and analytics to proactively detect faults, minimize downtime, and optimize service delivery.
More about Service Assurance jobs
What are the most commonly searched types of Service Assurance jobs? The most popular types of Service Assurance jobs are:
What states have the most Service Assurance jobs? States with the most job openings for Service Assurance jobs include:
What job categories do people searching Service Assurance jobs look for? The top searched job categories for Service Assurance jobs are:
Service Assurance jobs near you
Infographic showing various Service Assurance job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Temporary. Highlights an 100% In-person job distribution, with an average salary of $55,080 per year, or $26.5 per hour.
Service Assurance Technician

Service Assurance Technician

Omni Fiber LLC

Uniontown, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Service Assurance Technician
Omni Fiber provides a variety of perks and benefits:
Compensation
  • Competitive Pay
  • 401(k) with Employer Matching Contribution up to 4%
  • Professional Development Reimbursement and Advancement Opportunities.

Time off
  • Company Paid Holidays (8 days)
  • Floating Holidays (3 days)
  • Paid Time Off (15 days)

Benefits
  • Medical, Dental, and Vision
  • Life Insurance and Short-Term Disability
  • HSA enrollment option with Employer Contribution
  • Monthly internet and cell phone allowances
  • Mileage reimbursement
  • Paid company training

About the position:
The Service Assurance Technician will be directly involved with engineering residential, business and MDU deployment. You will work closely with construction upon FDH launches to ensure a smooth launch. This position will be responsible for the locating of our fiber optic lines as needed.
What you will do:
  • Locate fiber optic lines throughout our entire plant.
  • Audit cabinets and NAP's for issues prior to market launches.
  • Survey and engineer enterprise business and MDU projects.
  • Perform quality checks on installation technicians.
  • Fantastic customer service skills and professional attitude
  • Assist with maintaining and updating facility records.
  • Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
  • Operate company vehicle/equipment safely and professionally.
  • Perform on-call rotation duties after regular business hours.
  • Ability to communicate technical information to non-technical people.

Your experience:
  • 2 years of fiber optic experience, fusion splicing preferred.
  • Possess and maintain a valid state driver's license and acceptable driving record.
  • High school diploma
  • Ability to lift and move up to 80 lbs.
  • Weigh less than 285 lbs since this is required for ladder safety.
  • At times work in small, confined spaces or aloft (up to 28 ft.)
  • Be available for overtime, emergency callouts and holiday work.
  • Ability to identify wire and cable colors.
  • Must be able to manage multiple projects at one time and prioritize them.
  • Physical ability to work from a kneeling or standing position for long periods.
  • Ability to read prints and assist with redlines/construction drawings.

Your preferred qualifications:
  • Residential/business fiber installation experience
  • Outside plant fiber optic splicing and troubleshooting experience
  • Outside plant cable locating experience
  • Project Management is preferred but not required.
  • Able to use Microsoft suite of applications including word, excel, and power point.
  • Skilled in basic telephony and computer equipment
  • Familiar with PLP/Coyote cases and following best practices for installation.
  • Familiar with aerial drop/cable installation, mechanical terminations, and testing.
  • Moderate network troubleshooting skills
  • Experience with VoIP and customer alarm systems.
  • Fiber optic training certifications

Apply