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Service Assurance Jobs (NOW HIRING)

Pyramid Corporation

Service Assurance

Overland Park, KS · On-site

$105K - $127K/yr

Service Assurance Immediate need for a Service Assurance for a position in the IT industry. This is a 06+ month contract opportunity with long-term potential located in Overland Park, KS. Please ...

Pyramid Consulting

Service Assurance

Overland Park, KS · On-site

$105K - $127K/yr

Service Assurance Immediate need for a Service Assurance for a position in the IT Industry. This is a 06+ month's contract opportunity with long-term potential located in Overland Park, KS. Please ...

CTC

Service Assurance Technician

Baxter, MN · On-site

Service Assurance Technician The primary responsibility of the Service Assurance Technician (SAT) is to respond to customers that are experiencing trouble with voice, data, or video services.

CTC

Service Assurance Technician

Baxter, MN · On-site

Service Assurance Technician The primary responsibility of the Service Assurance Technician (SAT) is to respond to customers that are experiencing trouble with voice, data, or video services.

Tata Consultancy Service Limited

Lead- Assurance

Plano, TX · On-site

$120K - $140K/yr

... Service Assurance and Fault Management concepts. • Familiarity with OSS/BSS environments. Testing Skills • Functional Testing • System Integration Testing (SIT) • End-to-End Testing • ...

FedEx

Service Assurance Agent-1

Memphis, TN · On-site

Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices ...

UCLA Health

Service Assurance Engineer

Los Angeles, CA · On-site

$108K - $241K/yr

Ensure systems, services, and projects meet operational, security, and governance requirements. * Maintain accurate technical documentation and configuration management records. * Partner with ...

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Service Assurance information

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$15

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How much do service assurance jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service assurance in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What is service assurance?

Service Assurance refers to the processes and technologies used by organizations, particularly in telecommunications and IT, to ensure that their services meet predefined quality standards and deliver a consistent customer experience. This involves monitoring, managing, and improving the performance and reliability of services, as well as quickly identifying and resolving issues that could impact customers. Service Assurance teams use tools and analytics to proactively detect faults, minimize downtime, and optimize service delivery.

How does a service assurance professional typically interact with other departments to ensure service reliability?

Service Assurance professionals frequently collaborate with departments such as Network Operations, Customer Support, and IT to proactively monitor and resolve service issues. They often act as a bridge between technical teams and business units, coordinating incident response and ensuring clear communication during outages or degradations. This cross-functional teamwork is essential for quickly identifying root causes and implementing long-term solutions to maintain high service standards.

What are the key skills and qualifications needed to thrive as a service assurance professional, and why are they important?

To excel in Service Assurance, you need a solid understanding of IT service management principles, incident/problem resolution, and analytical skills, often supported by a degree in IT or a related field. Familiarity with monitoring tools like SolarWinds, ServiceNow, or Nagios, as well as ITIL certifications, is typically required. Strong communication, attention to detail, and the ability to work under pressure distinguish top performers in this role. These skills are crucial for maintaining high service quality, minimizing downtime, and ensuring customer satisfaction in complex technical environments.

What is the difference between Service Assurance vs Network Operations Technician?

AspectService AssuranceNetwork Operations Technician
CredentialsCertifications like Cisco CCNA, network fundamentalsCertifications such as Cisco CCNA, network troubleshooting
Work EnvironmentMonitoring, analyzing, and ensuring service quality in telecom or ITMaintaining and troubleshooting network hardware and software
Employer & IndustryTelecom, IT service providers, network companiesTelecom, internet service providers, network support firms

Service Assurance focuses on ensuring overall service quality, monitoring network performance, and resolving issues proactively. Network Operations Technicians handle the day-to-day maintenance, troubleshooting, and repair of network hardware and software. While both roles require similar certifications and work in related environments, Service Assurance emphasizes service quality management, whereas Network Operations Technicians focus on technical network support and repairs.

What does a service assurance agent do?

A service assurance agent monitors and maintains the quality and reliability of services, often in telecommunications or IT environments. They troubleshoot issues, analyze performance data, and ensure service levels meet company standards, typically using tools like network monitoring software and following established protocols.

What are the most commonly searched types of Service Assurance jobs?

The most popular types of Service Assurance jobs are:

What are popular job titles for Service Assurance?

Popular job titles for Service Assurance:

Service Assurance jobs near you
Infographic showing various Service Assurance job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $55,080 per year, or $26.5 per hour.

Service Assurance

Overland Park, KS • On-site

Pyramid Corporation
See more jobs at Pyramid Corporationexternal

$105K - $127K/yr

Other

Posted 28 days ago

Job description

Service Assurance

Immediate need for a Service Assurance for a position in the IT industry. This is a 06+ month contract opportunity with long-term potential located in Overland Park, KS. Please review the job description below:

Key Responsibilities:

  • Analyse the overall NMS Architecture for Commercial IMS across Physical Virtual SMB deployment.
  • This includes Broadsoft applications, physical, virtual storage layers.
  • Gap Analysis and work with different teams and stakeholders to identify solutions to close gaps in the current NMS solution for Broadsoft R22 support.
  • Network Management includes Fault Performance management, Logging and Telemetry.

Our client is a leading IT industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.

Apply