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Service Assurance Jobs (NOW HIRING)

AST SpaceMobile

OSS Test & Automation Engineer

Lanham, MD

$46 - $60.75/hr

At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...

AST SpaceMobile

OSS Test & Automation Engineer

Lanham, MD · On-site

$46 - $60.75/hr

At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Service Assurance Center Specialists also assist with Post Watchâ„¢, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...

AST SpaceMobile

OSS Test & Automation Engineer

Lanham, MD

$46 - $60.75/hr

At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...

BDO USA

Assurance Director

San Jose, CA · On-site

Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...

BDO

Assurance Director

San Jose, CA · On-site

Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...

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How much do service assurance jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for service assurance in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Service Assurance vs Network Operations Technician?

AspectService AssuranceNetwork Operations Technician
CredentialsCertifications like Cisco CCNA, network fundamentalsCertifications such as Cisco CCNA, network troubleshooting
Work EnvironmentMonitoring, analyzing, and ensuring service quality in telecom or ITMaintaining and troubleshooting network hardware and software
Employer & IndustryTelecom, IT service providers, network companiesTelecom, internet service providers, network support firms

Service Assurance focuses on ensuring overall service quality, monitoring network performance, and resolving issues proactively. Network Operations Technicians handle the day-to-day maintenance, troubleshooting, and repair of network hardware and software. While both roles require similar certifications and work in related environments, Service Assurance emphasizes service quality management, whereas Network Operations Technicians focus on technical network support and repairs.

How does a Service Assurance professional typically interact with other departments to ensure service reliability?

Service Assurance professionals frequently collaborate with departments such as Network Operations, Customer Support, and IT to proactively monitor and resolve service issues. They often act as a bridge between technical teams and business units, coordinating incident response and ensuring clear communication during outages or degradations. This cross-functional teamwork is essential for quickly identifying root causes and implementing long-term solutions to maintain high service standards.

What are the key skills and qualifications needed to thrive as a Service Assurance professional, and why are they important?

To excel in Service Assurance, you need a solid understanding of IT service management principles, incident/problem resolution, and analytical skills, often supported by a degree in IT or a related field. Familiarity with monitoring tools like SolarWinds, ServiceNow, or Nagios, as well as ITIL certifications, is typically required. Strong communication, attention to detail, and the ability to work under pressure distinguish top performers in this role. These skills are crucial for maintaining high service quality, minimizing downtime, and ensuring customer satisfaction in complex technical environments.

What is Service Assurance?

Service Assurance refers to the processes and technologies used by organizations, particularly in telecommunications and IT, to ensure that their services meet predefined quality standards and deliver a consistent customer experience. This involves monitoring, managing, and improving the performance and reliability of services, as well as quickly identifying and resolving issues that could impact customers. Service Assurance teams use tools and analytics to proactively detect faults, minimize downtime, and optimize service delivery.
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What are the most commonly searched types of Service Assurance jobs? The most popular types of Service Assurance jobs are:
What states have the most Service Assurance jobs? States with the most job openings for Service Assurance jobs include:
What job categories do people searching Service Assurance jobs look for? The top searched job categories for Service Assurance jobs are:
Service Assurance jobs near you
Infographic showing various Service Assurance job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Temporary. Highlights an 100% In-person job distribution, with an average salary of $55,080 per year, or $26.5 per hour.
OSS Test & Automation Engineer

OSS Test & Automation Engineer

AST SpaceMobile

Lanham, MD

$46 - $60.75/hr

Full-time

Posted yesterday

Job description

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.

Position Overview

We are seeking an OSS Test & Automation Engineer to join the team responsible for developing our core network platform – OSS. In this role, you will act as the primary owner of OSS workflow automation development and test engineering. Your primary focus will be to build, test, document and maintain automation processes executed within the OSS platform - covering network operations, service assurance, reporting, and partner integration workflows. At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and receive feedback about the required improvements and changes. You are not a pure QA resource since you are an automation developer who also ensures what is built is verifiably correct and operates as expected by the end users.

Key Responsibilities:

  • Design, develop, and maintain automation workflows and orchestration scripts executed within our own OSS platform, covering network operations, fault management, service assurance, reporting, and inventory
  • Own and grow the automation backlog - identify manual, error-prone, or repetitive operational processes as candidates for automation, estimate effort, and drive items through to production delivery
  • Design, implement, and maintain automated test suites that validate automation workflows under both nominal and fault/edge-case conditions
  • Execute test plans, document results, track defects, and drive resolution in collaboration with all involved internal teams
  • Produce clear test documentation of test plans, test cases, test reports, and coverage summaries
  • Cooperate with internal Service Assurance and Service Delivery teams by fostering knowledge transfer, gathering requirements, and jointly identifying next steps in developing new automated workflows and processes
  • Proactively identify automation failures, performance degradations, or reliability issues and drive root-cause analysis and remediation
  • Continuously improve automation reliability, coverage, and maintainability based on operational feedback and incident learnings
  • Act as first line contact and support line for internal Service Assurance and Service Delivery concerning OSS automated processes and workflows already introduced into production
  • Maintain clear, accurate documentation for all automation workflows introduced

Qualifications

Education:

Bachelor's degree in computer science, engineering, telecommunications or a related field — or equivalent professional experience.

Experience & Qualifications:

  • A minimum of 3+ years of professional experience in automation engineering, test engineering, or a combined software/QA role, preferably in telecom, network operations, or OSS/BSS systems.
  • Proven experience designing and building automation workflows, orchestration scripts, or operational automation pipelines — not just test scripts
  • Solid proficiency in Python or any other scripting language and familiarity with modern test frameworks (e.g. pytest, Robot)
  • Familiarity with at least one workflow orchestration or BPM tool (e.g. Camunda, Apache Airflow, Ansible, or similar)
  • Ability to query and manipulate data in SQL and/or NoSQL databases
  • Strong command of test strategy design, test case development, test automation frameworks, and defect lifecycle management
  • Familiarity with telecom OSS concepts like FCAPS, TMF eTOM framework or similar operational support system concepts
  • Practical exposure to network operations workflows and/or service assurance processes
  • Working knowledge of NETCONF/YANG, SNMP, or TMF Open APIs as integration surfaces for automation workflows
  • Familiarity with OSS platforms, NMS/EMS systems, or network simulation tools used for test environment setup
  • Hands-on experience integrating automation with REST APIs and event-driven messaging systems (e.g. Kafka, RabbitMQ, SQS)
  • Experience embedding quality gates and automated tests into CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or equivalent)
  • Practical experience with monitoring and logging tooling (Prometheus, Grafana, ELK stack, or equivalent) for making automated workflows observable in production
  • Comfortable developing, deploying, and debugging automation in Linux

Soft Skills:

  • Strong problem-solving mindset with a bias toward automation and operational efficiency
  • Collaborative and communicative — comfortable working in a globally distributed team
  • Ownership mentality - take responsibility for end-to-end reliability of systems under your care
  • Adaptable and self-directed, with the ability to manage competing priorities in a fast-paced environment
  • Meticulous attention to detail in documentation, change management, and operational procedures

Technology Stack:

  • Python (automation, scripting, test frameworks)
  • Camunda, Apache Airflow, Ansible, or equivalent BPM/orchestration tooling
  • Pytest, Robot Framework, or equivalent
  • Postman, requests library, or similar
  • GitHub Actions, GitLab CI, Jenkins, ArgoCD
  • Prometheus, Grafana, ELK stack, structured logging
  • REST, gRPC, Kafka, RabbitMQ, TMF Open APIs, NETCONF/YANG
  • Databases:
    • PostgreSQL / MySQL (SQL)
    • MongoDB, Cassandra, or equivalent (NoSQL)
    • InfluxDB or similar (Time-series DBs)
  • Docker, Kubernetes (working knowledge for deploying automation workloads)
  • Git (GitHub / GitLab)
  • Confluence, test case management tools (e.g. TestRail, Xray, or equivalent)

Physical Requirements

  • Ability to work in a standard office or remote home-office environment and use a computer for extended periods
  • Ability to participate in occasional after-hours incident response actions

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.

AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.