The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and ...
The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and ...
Customer Service Agent
Richardson, TX · On-site
$17/hr
Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...
Customer Service Agent
Richardson, TX · On-site
$17/hr
Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Stamford, CT · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Stamford, CT · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
San Jose, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
San Jose, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
OSS Test & Automation Engineer
$46 - $60.75/hr
At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...
OSS Test & Automation Engineer
$46 - $60.75/hr
At the same time, you will tightly collaborate with internal Service Assurance and Service Delivery teams to gather requirements, transfer knowledge about the developed automation processes, and ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Costa Mesa, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Costa Mesa, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Costa Mesa, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Assurance Director
Costa Mesa, CA · On-site
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Wireless Tester
Greenwood Village, CO · On-site
Researches, designs and documents tests and test systems, service assurance, and monitoring platforms and related technologies in support of Fixed Wireless, Wi-Fi, and Mobile Wireless cores and ...
Wireless Tester
Greenwood Village, CO · On-site
Researches, designs and documents tests and test systems, service assurance, and monitoring platforms and related technologies in support of Fixed Wireless, Wi-Fi, and Mobile Wireless cores and ...
OSS Test & Automation Engineer
Lanham, MD · On-site
$46 - $60.50/hr
... service assurance. Responsibilities : • Design, develop, and maintain automation workflows and orchestration scripts executed within our own OSS platform, covering network operations, fault ...
OSS Test & Automation Engineer
Lanham, MD · On-site
$46 - $60.50/hr
... service assurance. Responsibilities : • Design, develop, and maintain automation workflows and orchestration scripts executed within our own OSS platform, covering network operations, fault ...
Assurance Senior Manager, Construction
Portland, OR · On-site
$135K - $185K/yr
Lead and manage complex, multi-service assurance engagements for construction industry clients at the executive level - anticipating deliverable timelines, resolving issues before escalation, and ...
Assurance Senior Manager, Construction
Portland, OR · On-site
$135K - $185K/yr
Lead and manage complex, multi-service assurance engagements for construction industry clients at the executive level - anticipating deliverable timelines, resolving issues before escalation, and ...
Assurance Senior Manager, Construction
Portland, OR · On-site
$135K - $185K/yr
Lead and manage complex, multi-service assurance engagements for construction industry clients at the executive level -- anticipating deliverable timelines, resolving issues before escalation, and ...
Quick apply
Assurance Senior Manager, Construction
Portland, OR · On-site
$135K - $185K/yr
Lead and manage complex, multi-service assurance engagements for construction industry clients at the executive level -- anticipating deliverable timelines, resolving issues before escalation, and ...
... service assurance, incident management, and network inventory systems (LFIM, CND) • Familiarity with field service tools -- Optix Dispatch, VzOT, Tech360 • Experience with TestNG, Cucumber ...
... service assurance, incident management, and network inventory systems (LFIM, CND) • Familiarity with field service tools -- Optix Dispatch, VzOT, Tech360 • Experience with TestNG, Cucumber ...
Assurance Senior Manager, Construction
$135K - $185K/yr
Lead and manage complex, multi-service assurance engagements for construction industry clients at the executive level - anticipating deliverable timelines, resolving issues before escalation, and ...
Assurance Senior Manager, Construction
$135K - $185K/yr
Lead and manage complex, multi-service assurance engagements for construction industry clients at the executive level - anticipating deliverable timelines, resolving issues before escalation, and ...
Service Assurance Testing: Validate fault management, alarm correlations, and incident ticketing workflows. Simulate network failures in test environments to verify alerting accuracy and root-cause ...
Service Assurance Testing: Validate fault management, alarm correlations, and incident ticketing workflows. Simulate network failures in test environments to verify alerting accuracy and root-cause ...
... service assurance, incident management, and network inventory systems (LFIM, CND) • Familiarity with field service tools -- Optix Dispatch, VzOT, Tech360 • Experience with TestNG, Cucumber ...
... service assurance, incident management, and network inventory systems (LFIM, CND) • Familiarity with field service tools -- Optix Dispatch, VzOT, Tech360 • Experience with TestNG, Cucumber ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Written pre-approval by the Client Service Assurance Partner and the Practice Region RTD and RBLL and the Practice Office OBLL for the specific assignment before a Director may perform duties of ...
Purpose The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices ...
Purpose The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices ...
Service Assurance information
See salary details
$15.38 - $17.44
6% of jobs
$17.44 - $19.49
4% of jobs
$19.49 - $21.55
11% of jobs
$22 is the 25th percentile. Wages below this are outliers.
$21.55 - $23.60
18% of jobs
The median wage is $25.40 / hr.
$23.60 - $25.66
13% of jobs
$25.66 - $27.71
6% of jobs
$29.23 is the 75th percentile. Wages above this are outliers.
$27.71 - $29.76
23% of jobs
$29.76 - $31.82
13% of jobs
$31.82 - $33.87
2% of jobs
$33.87 - $35.93
2% of jobs
$35.93 - $37.98
2% of jobs
$15
$26
$37
How much do service assurance jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for service assurance in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.
What is the difference between Service Assurance vs Network Operations Technician?
| Aspect | Service Assurance | Network Operations Technician |
|---|---|---|
| Credentials | Certifications like Cisco CCNA, network fundamentals | Certifications such as Cisco CCNA, network troubleshooting |
| Work Environment | Monitoring, analyzing, and ensuring service quality in telecom or IT | Maintaining and troubleshooting network hardware and software |
| Employer & Industry | Telecom, IT service providers, network companies | Telecom, internet service providers, network support firms |
Service Assurance focuses on ensuring overall service quality, monitoring network performance, and resolving issues proactively. Network Operations Technicians handle the day-to-day maintenance, troubleshooting, and repair of network hardware and software. While both roles require similar certifications and work in related environments, Service Assurance emphasizes service quality management, whereas Network Operations Technicians focus on technical network support and repairs.
How does a service assurance professional typically interact with other departments to ensure service reliability?
Service Assurance professionals frequently collaborate with departments such as Network Operations, Customer Support, and IT to proactively monitor and resolve service issues. They often act as a bridge between technical teams and business units, coordinating incident response and ensuring clear communication during outages or degradations. This cross-functional teamwork is essential for quickly identifying root causes and implementing long-term solutions to maintain high service standards.
What does a service assurance agent do?
A service assurance agent monitors and maintains the quality and reliability of services, often in telecommunications or IT environments. They troubleshoot issues, ensure service level agreements are met, and use tools like network monitoring software to identify and resolve problems promptly.
What are the key skills and qualifications needed to thrive as a service assurance professional, and why are they important?
To excel in Service Assurance, you need a solid understanding of IT service management principles, incident/problem resolution, and analytical skills, often supported by a degree in IT or a related field. Familiarity with monitoring tools like SolarWinds, ServiceNow, or Nagios, as well as ITIL certifications, is typically required. Strong communication, attention to detail, and the ability to work under pressure distinguish top performers in this role. These skills are crucial for maintaining high service quality, minimizing downtime, and ensuring customer satisfaction in complex technical environments.
What is service assurance?
Service Assurance refers to the processes and technologies used by organizations, particularly in telecommunications and IT, to ensure that their services meet predefined quality standards and deliver a consistent customer experience. This involves monitoring, managing, and improving the performance and reliability of services, as well as quickly identifying and resolving issues that could impact customers. Service Assurance teams use tools and analytics to proactively detect faults, minimize downtime, and optimize service delivery.
More about Service Assurance jobs
What are the most commonly searched types of Service Assurance jobs? The most popular types of Service Assurance jobs are:
What job categories do people searching Service Assurance jobs look for? The top searched job categories for Service Assurance jobs are:
Full-time
Re-posted 10 days ago
KLX Energy Services rating
8.0
Based on 14 frontline employees who took The Breakroom Quiz
31st of 86 rated oil and gas companies
Job description
KLX Energy Services LLC provides a broad range of technical solutions and equipment to our customers. We provide the right people, best equipment and most convenient locations to deliver expert energy services for every phase of the wellsite. This includes drilling, completions, re-fracing, production, workover, and plug and abandonment. From technical services and wireline to rentals and accommodations, we keep our customers operations running economically, effectively and safely.
At KLX, you'll work side-by-side with devoted professionals. You'll enjoy the benefits of a strong and evolving company; such as excellent compensation and benefits packages, limitless opportunities for professional growth, and a voice in shaping our future. All while working in an environment that emphasizes teamwork, integrity, and professionalism.
We are currently seeking a Service Quality Manager to support our KLX Energy Services, Brideport West Viriginia location.
PURPOSE:
The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and quality control programs across the Rentals and Business Operations (BOPs) product lines. This role ensures field operations, maintenance processes, and rental asset management comply with internal standards and external requirements, including API frameworks. The position drives safe, consistent, and efficient performance that supports operational reliability and enhances customer satisfaction.
ESSENTIAL JOB DUTIES AND RESPONSIBILTIES:
MINIMUM QUALIFICATIONS:
Education: High School Diploma/Equivalent
Work Experience: 8-10 years
Supervisory Experience: 1-3 years
Related Experience: Implementing API standards and/or ISO quality systems. A strong background in equipment inspection, maintenance or quality assurance.
PREFERRED QUALIFICATIONS:
Education: Bachelor's Degree
Degree Field (s): *Engineering, Quality or related field
Work Experience: 8-10 years
Supervisory Experience: 1-3
Related Experience: Prior QHSE, Quality Manager or Service Quality role in the energy sector.
PHYSICAL REQUIREMENTS:
Precise hand/eye coordination: Constantly
Basic keyboarding or other repetitive motions: Frequently
Operation of heavy equipment or operation of vehicles: Frequently
Lifting/pushing objects weighing over: 50 lbs: Occasionally
Climbing and working in awkward and cramped positions: Occasionally
Other (please specify):
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At KLX, you'll work side-by-side with devoted professionals. You'll enjoy the benefits of a strong and evolving company; such as excellent compensation and benefits packages, limitless opportunities for professional growth, and a voice in shaping our future. All while working in an environment that emphasizes teamwork, integrity, and professionalism.
We are currently seeking a Service Quality Manager to support our KLX Energy Services, Brideport West Viriginia location.
PURPOSE:
The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and quality control programs across the Rentals and Business Operations (BOPs) product lines. This role ensures field operations, maintenance processes, and rental asset management comply with internal standards and external requirements, including API frameworks. The position drives safe, consistent, and efficient performance that supports operational reliability and enhances customer satisfaction.
ESSENTIAL JOB DUTIES AND RESPONSIBILTIES:
- Ensure compliance with applicable API standards-including API Q1, API 16A, API 16AR, API 6A, API 16D, API 5CT, API 7-1, and other relevant specifications-across all rental equipment, maintenance activities, and service delivery workflows. Maintain alignment with relevant ISO management system standards, ensuring proper documentation, traceability, and operational conformity.
- Develop, maintain, and improve SOPs for Rentals and BOPs operations, maintenance, and asset control.
- Conduct audits of bases, equipment, and documentation to ensure conformance to internal and industry standards.
- Develop and deliver training programs for field personnel, technicians, and rental operations teams.
- Support Operations, Base Managers, and Product Line leadership in identifying deficiencies and implementing improvements.
- Monitor KPIs such as asset reliability, NPT trends, service failures, and customer complaints.
- Lead incident investigations, root-cause analysis, and quality reports.
MINIMUM QUALIFICATIONS:
Education: High School Diploma/Equivalent
Work Experience: 8-10 years
Supervisory Experience: 1-3 years
Related Experience: Implementing API standards and/or ISO quality systems. A strong background in equipment inspection, maintenance or quality assurance.
PREFERRED QUALIFICATIONS:
Education: Bachelor's Degree
Degree Field (s): *Engineering, Quality or related field
Work Experience: 8-10 years
Supervisory Experience: 1-3
Related Experience: Prior QHSE, Quality Manager or Service Quality role in the energy sector.
PHYSICAL REQUIREMENTS:
Precise hand/eye coordination: Constantly
Basic keyboarding or other repetitive motions: Frequently
Operation of heavy equipment or operation of vehicles: Frequently
Lifting/pushing objects weighing over: 50 lbs: Occasionally
Climbing and working in awkward and cramped positions: Occasionally
Other (please specify):
- Ability to travel as required
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
What KLX Energy Services employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About KLX Energy Services
Sourced by ZipRecruiter
Industry
Oil and coal products manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
HOUSTON, TX, US
Year founded
2018