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Service Assurance Jobs (NOW HIRING)

Mayfield Heights, OH Duration: 12 months plus Provide Level3 level of Network and Service Assurance support Wireless LAN network based on Cisco 5500 and Cisco Meraki (Both Physical WLC and Cloud ...

Service Assurance * IT Asset & License Management Extensive experience in: * Pre-sales solutioning * Client CxO orals, advisory, briefing * Architecting solutions * Implementation, Adoption ...

Sr. Developer - Non-Niche

Atlanta, GA · On-site

$52.75 - $64.50/hr

Quals-- One of the renowned Air Lines Service Assurance group is looking for a Wiki developer with administrative-level experience using IAM tools to migrate documentation into dev and production ...

PR

$14.75 - $19/hr

Collaborate with One IT Service Assurance Center, IT OPS, Network services, and/or application development to restore service and/or identify problems. * Serve as a filter to identify pressing issues ...

At CrossCheck, a Quality Assurance Evaluator is responsible for conducting thorough, unbiased, on ... Verifying adherence to contract standards, service-level agreements (SLAs), and internal ...

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Service Assurance information

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$15

$26

$37

How much do service assurance jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for service assurance in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Service Assurance vs Network Operations Technician?

AspectService AssuranceNetwork Operations Technician
CredentialsCertifications like Cisco CCNA, network fundamentalsCertifications such as Cisco CCNA, network troubleshooting
Work EnvironmentMonitoring, analyzing, and ensuring service quality in telecom or ITMaintaining and troubleshooting network hardware and software
Employer & IndustryTelecom, IT service providers, network companiesTelecom, internet service providers, network support firms

Service Assurance focuses on ensuring overall service quality, monitoring network performance, and resolving issues proactively. Network Operations Technicians handle the day-to-day maintenance, troubleshooting, and repair of network hardware and software. While both roles require similar certifications and work in related environments, Service Assurance emphasizes service quality management, whereas Network Operations Technicians focus on technical network support and repairs.

How does a Service Assurance professional typically interact with other departments to ensure service reliability?

Service Assurance professionals frequently collaborate with departments such as Network Operations, Customer Support, and IT to proactively monitor and resolve service issues. They often act as a bridge between technical teams and business units, coordinating incident response and ensuring clear communication during outages or degradations. This cross-functional teamwork is essential for quickly identifying root causes and implementing long-term solutions to maintain high service standards.

What are the key skills and qualifications needed to thrive as a Service Assurance professional, and why are they important?

To excel in Service Assurance, you need a solid understanding of IT service management principles, incident/problem resolution, and analytical skills, often supported by a degree in IT or a related field. Familiarity with monitoring tools like SolarWinds, ServiceNow, or Nagios, as well as ITIL certifications, is typically required. Strong communication, attention to detail, and the ability to work under pressure distinguish top performers in this role. These skills are crucial for maintaining high service quality, minimizing downtime, and ensuring customer satisfaction in complex technical environments.

What is Service Assurance?

Service Assurance refers to the processes and technologies used by organizations, particularly in telecommunications and IT, to ensure that their services meet predefined quality standards and deliver a consistent customer experience. This involves monitoring, managing, and improving the performance and reliability of services, as well as quickly identifying and resolving issues that could impact customers. Service Assurance teams use tools and analytics to proactively detect faults, minimize downtime, and optimize service delivery.
More about Service Assurance jobs
What are the most commonly searched types of Service Assurance jobs? The most popular types of Service Assurance jobs are:
What states have the most Service Assurance jobs? States with the most job openings for Service Assurance jobs include:
Infographic showing various Service Assurance job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Temporary. Highlights an 100% In-person job distribution, with an average salary of $55,080 per year, or $26.5 per hour.
Principal FSI Assurance Specialist, AWS Financial Services Industries Assurance Specialists

Principal FSI Assurance Specialist, AWS Financial Services Industries Assurance Specialists

Amazon

New York, NY • On-site

Full-time

Posted 5 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,820 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers


Job description

The Amazon Web Services (AWS) Worldwide Financial Services team is looking for an experienced Information Technology Assurance Specialist to join our fast-paced FSI Security and Compliance team and help drive AWS adoption in the Financial Services industry.
Trusted Advisor
As a Principal Financial Services Assurance Specialist, your primary role will be to serve as a trusted advisor to our customers' Internal Audit teams, executives, and all stakeholders involved in the adoption of AWS cloud services. You will build deep relationships with the largest global financial institutions, from enterprise banks to Fintech startups, guiding them through their due diligence, audit, and assurance processes. You will engage with influencers and decision-makers at all levels-including C-suite executives, Chief Audit Executives, risk officers, and technology leaders-to instill confidence in AWS as their cloud provider of choice.
AWS Best Practices & Resource Optimization
You will demonstrate AWS best practices and leverage AWS resources to drive maximum efficiency during customers' assurance activities

This includes showcasing AWS tooling, frameworks, and services-including AWS Artificial Intelligence technologies-that simplify and accelerate customers' audit and due diligence processes. You will proactively identify opportunities to streamline assurance workflows, reduce redundancy, and enable customers to achieve their compliance objectives faster and more effectively using the full breadth of the AWS ecosystem.
External Thought Leadership
You will serve as a recognized thought leader in the cloud assurance and technology risk space by actively participating in and contributing to external organizations such as ISACA, Cloud Security Alliance (CSA), and other relevant cloud technology risk and governance bodies. Through speaking engagements, publications, working groups, and industry forums, you will shape the conversation around cloud assurance best practices, elevate AWS's reputation in the financial services compliance community, and bring industry insights back to inform our strategy and customer engagements.
Internal Team Leadership & Collaboration
You will play a leadership role on the FSI Security and Compliance team, working cross-functionally with internal AWS teams-including service teams, security engineering, compliance, legal, and solutions architecture-to develop and deliver best practices, frameworks, and requirements to our customers

You will drive internal stakeholders and subject matter experts to ensure timely and high-quality delivery of customer audit needs. As a senior leader on the team, you will mentor team members, establish scalable processes, and provide guidance to ensure customer stakeholders have a clear path to meet their required assurance activities in accordance with their expectations.
About the Role
Strategically, AWS Financial Services (FSI) Assurance Specialists are part of the broader Financial Services Security and Compliance team and seek to understand the audit and due diligence needs of Financial Services customers during their evaluation of AWS as a cloud provider, the overall trends in the industry, how customers define success, and ensure that we are exceeding expectations in developing and delivering solutions.
Through their understanding of our Financial Services customers, industry rules, regulations, requirements, and governance best practices, Financial Services Assurance Specialists provide guidance while building bespoke solutions for addressing the assurance needs of our worldwide customer base.
Key job responsibilities
Trusted Advisor & Customer Engagement
-Serve as a trusted advisor to customers' Internal Audit teams, executives, and all stakeholders involved in AWS cloud adoption
-Build deep relationships with global financial institutions, from enterprise banks to Fintech startups
-Engage decision-makers at all levels during due diligence and audit processes
AWS Best Practices & Resource Optimization
-Demonstrate AWS best practices, tools, and frameworks that simplify customers' audit and due diligence processes
-Showcase AWS AI technologies and automation that drive efficiency in assurance workflows
-Develop tailored solutions addressing specific assurance requirements of financial services customers
External Thought Leadership
-Actively contribute to external organizations such as ISACA, Cloud Security Alliance, and other cloud technology risk bodies
-Represent AWS at industry conferences and speaking engagements to shape cloud assurance best practices
-Bring industry insights back to inform AWS strategy and customer engagements
Internal Collaboration & Delivery
-Work cross-functionally with internal AWS teams to deliver best practices and requirements to customers
-Drive internal stakeholders and SMEs to ensure timely delivery of customer audit needs
-Respond and deliver due diligence and audit intake activity for customers


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US