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Service Assurance Manager Jobs in Kentucky (NOW HIRING)

Covestic Inc

$85 - $120/hr

Provide coordination support for quality and service assurance initiatives driven by the Quality Assurance Manager: scheduling meetings, tracking action items, and following up on open items to ...

Dean Dorton

Assurance Manager

Lexington, KY · On-site

$90 - $130/hr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Dean-Dorton

Assurance Manager

Fort Wright, KY · On-site

$90 - $120/hr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Dean Dorton

$90 - $130/hr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Dean-Dorton

Assurance Manager

Lexington, KY · On-site

$100 - $140/hr

About Assurance Services Dean Dorton's assurance team partners with both public and private ... Manage all aspects of assurance engagements and risk assessments, including budgeting and ...

Baker Tilly International

$101 - $140/hr

... Baker Tilly's online Privacy Policy.#Assurance Manager page is loaded## Assurance ... Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients.

WIELAND

Quality Assurance Manager

Louisville, KY · Remote

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... The Quality Assurance Manager will be responsible for leading and advancing the enterprise Quality ...

Wieland

Quality Assurance Manager

Louisville, KY · On-site

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... The Quality Assurance Manager will be responsible for leading and advancing the enterprise Quality ...

Wieland

Quality Assurance Manager

Louisville, KY · Remote

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... The Quality Assurance Manager will be responsible for leading and advancing the enterprise Quality ...

Wieland

Quality Assurance Manager

Louisville, KY · Remote

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... The Quality Assurance Manager will be responsible for leading and advancing the enterprise Quality ...

Promise Resource Network Inc

$90 - $100/hr

Additionally, the QA Manager ensures that all systems regarding quality assurance and quality improvement are consistent with excellence in service delivery, systems operating at optimal levels, and ...

Posted today

Answers in Genesis

QA Manager

Erlanger, KY · On-site

This position will allow one to impact others through a service mindset centered on making an ... Quality Assurance Management * Develop and implement QA strategies, policies, and procedures to ...

ANSWERS IN GENESIS GROUP

QA Manager

Erlanger, KY · On-site

This position will allow one to impact others through a service mindset centered on making an ... Quality Assurance Management * Develop and implement QA strategies, policies, and procedures to ...

Synergy Family Services

$120 - $180/hr

Synergy Family Services, Inc. (SFS) is a dynamic Outpatient Mental Health Center focused on ... Design and manage an agency-wide quality assurance and performance improvement (QAPI) program.

Arbor Homes

Quality Assurance Manager

Louisville, KY · On-site

Arbor & Elite Homes is seeking a Quality Assurance Manager to join our team located in Louisville ... Are you looking for a dynamic career in a lively workplace committed to customer service? We look ...

Arbor Homes

Quality Assurance Manager

Louisville, KY · On-site

Arbor & Elite Homes is seeking a Quality Assurance Manager to join our team located in Louisville ... Are you looking for a dynamic career in a lively workplace committed to customer service? We look ...

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All JobsService Assurance JobsService Assurance Manager JobsService Assurance Manager Jobs in Kentucky

Service Assurance Manager information

See Kentucky salary details

$53.4K

$106.8K

$137.7K

How much do service assurance manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service assurance manager in Kentucky is $106,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,800.00 and $116,800.00 per year, depending on experience, location, and employer.

What is a service assurance manager?

A Service Assurance Manager is a professional responsible for ensuring that IT services meet established quality standards and are delivered reliably to customers. They oversee the monitoring, management, and improvement of service performance, quickly addressing issues to minimize downtime and disruptions. Their role often involves coordinating between technical teams, analyzing performance metrics, implementing process improvements, and ensuring compliance with service level agreements (SLAs). They play a key role in customer satisfaction and operational efficiency within an organization.

What are the key skills and qualifications needed to thrive as a service assurance manager?

To thrive as a Service Assurance Manager, you need in-depth knowledge of IT service management (ITSM), incident/problem management, and a relevant degree, often supported by ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, and monitoring platforms is typically required. Strong analytical thinking, stakeholder communication, and leadership skills help drive service quality and coordinate cross-functional teams. These competencies ensure uninterrupted service delivery, rapid incident resolution, and high customer satisfaction in complex IT environments.

How does a service assurance manager typically collaborate with other departments to resolve service issues?

A Service Assurance Manager regularly works with cross-functional teams such as IT operations, customer support, and network engineering to quickly identify and resolve service disruptions. This collaboration often involves leading incident review meetings, coordinating root cause analysis, and facilitating communication between technical and non-technical stakeholders. By fostering strong interdepartmental relationships, the Service Assurance Manager ensures that incidents are addressed efficiently and that service restoration is prioritized, ultimately improving customer satisfaction and minimizing downtime.

What is the difference between Service Assurance Manager vs Network Operations Center (NOC) Technician?

AspectService Assurance ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, telecommunications, or related field; certifications like Cisco CCNA or Network+ are common.Often requires a high school diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA are beneficial.
Work EnvironmentOversees service quality, manages teams, and coordinates with technical staff in office or remote settings.Monitors network systems, troubleshoots issues, and works in a control room or data center environment.
Employer & Industry UsageFound in telecom, IT service providers, and large enterprise companies.Common in telecom, internet service providers, and data centers.

The Service Assurance Manager focuses on ensuring overall service quality, managing teams, and strategic planning, while the Network Operations Center Technician handles real-time network monitoring and troubleshooting. Both roles are essential in maintaining network reliability but differ in scope and responsibilities.

What are popular job titles related to Service Assurance Manager jobs in Kentucky?

For Service Assurance Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Service Assurance Manager jobs in Kentucky look for?

The top searched job categories for Service Assurance Manager jobs in Kentucky are:

Service Assurance Manager jobs near you

Service Compliance Lead

On-site

Covestic Inc
IT Services • 51 - 200 employees
Learn more about Covestic Incexternal

$85 - $120/hr

Other

Posted 13 days ago

Job description

The Service Compliance Lead turns audit, process, and performance data into evidence the organization can act on. Sitting within the Quality Assurance function, this role investigates the "why" behind quality and compliance deviations, tracks whether corrective actions actually work, and builds the reporting that Quality Assurance presents to clients and senior leadership. As Milestone scales service delivery for new and existing data center clients, this role is central to ensuring performance issues are caught early, root-caused thoroughly, and resolved — not just reported.

This is a working investigative and analytical role, not a data-entry or dashboard-maintenance function. The Service Assurance Lead is expected to identify systemic issues before they become client-facing problems, and to exercise judgment about when a deviation reflects a broken process versus an isolated training gap.

How You Will Make an Impact
  • Analyze results from quality audits and extract the data points that matter; maintain a consistent reporting format so results are comparable audit-over-audit.
  • Identify systemic issues (the same deviation recurring across multiple teams or sites, signaling a broken process or unclear standard) versus isolated incidents (typically a training or execution gap).
  • Follow the full chain: find the deviation, understand why it's happening, report the findings clearly.
  • Track corrective and preventive actions (CAPA) after a root cause is identified.
  • Measure whether the deviation actually decreased following the intervention, confirming whether fixes worked or require further action.
  • Build and maintain Power BI dashboards for audit pass rates, defect/error rates, and SLA/KPI adherence over time.
  • Produce reporting distributed to the Quality Assurance Manager, senior leadership, and clients.
  • Measure and flag consistency where different auditors score similar work differently, supporting audit reliability and standardization.
  • Monitor KPI trends to flag teams or processes drifting toward an SLA breach before it occurs.
  • Conduct ad hoc data analysis in support of process standardization and improvement initiatives.
  • Pull and analyze data to explain why teams are deviating from the standard and how that deviation is impacting performance.
  • Monitor training completion levels and certification status against required thresholds.
  • Flag gaps to the Training Program Manager for resolution; this role identifies and reports the gap, not designs or delivers the training.
  • Document effective practices and recurring solutions across sites and client programs so they can be applied consistently and scaled into new client onboarding.
  • Provide coordination support for quality and service assurance initiatives driven by the Quality Assurance Manager: scheduling meetings, tracking action items, and following up on open items to closure.

  • This is coordination in service of investigative and reporting work, not ownership of project scope or cross-functional routing — that sits with the Quality Assurance Manager at this stage of the role (see Growth Path).

What You Will Need to Succeed
  • Minimum 5+ years of experience in business analysis, quality/compliance reporting, or data analytics, ideally within operations or service delivery environments.
  • Demonstrated experience with KPI/SLA monitoring, root cause analysis, and translating data into actionable reporting.
  • Strong Power BI or equivalent dashboarding/data visualization skills; working knowledge of SQL a plus.
  • Experience building and maintaining recurring performance reporting for both internal leadership and external clients.
  • Strong written and verbal communication skills; ability to present findings clearly to non-technical stakeholders.
  • Bachelor's degree in Business, Industrial Engineering, Quality Management, or related field, or equivalent professional experience.
  • Bilingual (English/Spanish) a plus.
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