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Service Assurance Manager Jobs in Michigan (NOW HIRING)

Robert Half

Assurance Manager - Public

Grand Rapids, MI · On-site

$107K - $129K/yr

Partner with firm leadership on client service efforts, practice growth initiatives, recruiting ... assurance engagements. * Demonstrated experience supervising team members and managing several ...

GT Independence

Quality Assurance Manager

Sturgis, MI · On-site

$75K - $85K/hr

The Quality Assurance Manager is responsible for leading and overseeing the organization ... Collaborate cross-functionally with operations, compliance, training, customer service, IT, and ...

Cohen & Co.

Assurance Manager, Private Company

Detroit, MI · On-site

$85K - $125K/yr

As an Assurance Manager in our Private Company practice, you'll play a key leadership role delivering audit and assurance services to clients across manufacturing, automotive, distribution, real ...

Futurewave Systems

QA Lead

Detroit, MI · On-site

The role is essentially the step prior to the QA Manager role. The QA Lead considers the abilities ... Experience in Non-GUI applications testing like backend, web services and middleware systems ...

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Service Assurance Manager information

See Michigan salary details

$53.6K

$107.2K

$138.1K

How much do service assurance manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service assurance manager in Michigan is $107,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,200.00 and $117,200.00 per year, depending on experience, location, and employer.

What is a service assurance manager?

A Service Assurance Manager is a professional responsible for ensuring that IT services meet established quality standards and are delivered reliably to customers. They oversee the monitoring, management, and improvement of service performance, quickly addressing issues to minimize downtime and disruptions. Their role often involves coordinating between technical teams, analyzing performance metrics, implementing process improvements, and ensuring compliance with service level agreements (SLAs). They play a key role in customer satisfaction and operational efficiency within an organization.

What are the key skills and qualifications needed to thrive as a service assurance manager?

To thrive as a Service Assurance Manager, you need in-depth knowledge of IT service management (ITSM), incident/problem management, and a relevant degree, often supported by ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, and monitoring platforms is typically required. Strong analytical thinking, stakeholder communication, and leadership skills help drive service quality and coordinate cross-functional teams. These competencies ensure uninterrupted service delivery, rapid incident resolution, and high customer satisfaction in complex IT environments.

How does a service assurance manager typically collaborate with other departments to resolve service issues?

A Service Assurance Manager regularly works with cross-functional teams such as IT operations, customer support, and network engineering to quickly identify and resolve service disruptions. This collaboration often involves leading incident review meetings, coordinating root cause analysis, and facilitating communication between technical and non-technical stakeholders. By fostering strong interdepartmental relationships, the Service Assurance Manager ensures that incidents are addressed efficiently and that service restoration is prioritized, ultimately improving customer satisfaction and minimizing downtime.

What is the difference between Service Assurance Manager vs Network Operations Center (NOC) Technician?

AspectService Assurance ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, telecommunications, or related field; certifications like Cisco CCNA or Network+ are common.Often requires a high school diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA are beneficial.
Work EnvironmentOversees service quality, manages teams, and coordinates with technical staff in office or remote settings.Monitors network systems, troubleshoots issues, and works in a control room or data center environment.
Employer & Industry UsageFound in telecom, IT service providers, and large enterprise companies.Common in telecom, internet service providers, and data centers.

The Service Assurance Manager focuses on ensuring overall service quality, managing teams, and strategic planning, while the Network Operations Center Technician handles real-time network monitoring and troubleshooting. Both roles are essential in maintaining network reliability but differ in scope and responsibilities.

What are popular job titles related to Service Assurance Manager jobs in Michigan?

For Service Assurance Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Assurance Manager jobs in Michigan look for?

The top searched job categories for Service Assurance Manager jobs in Michigan are:

What cities in Michigan are hiring for Service Assurance Manager jobs?

Cities in Michigan with the most Service Assurance Manager job openings:

Service Assurance Manager jobs near you
Infographic showing various Service Assurance Manager job openings in Michigan as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $107,211 per year, or $51.5 per hour.

Assurance Manager - Public

Robert Half

Grand Rapids, MI • On-site

$107K - $129K/yr

Full-time

Posted 27 days ago

Job description

We are looking for an accomplished Assurance Manager to join a public accounting team in Grand Rapids, Michigan. This position leads assurance and attest engagements for a varied portfolio of clients, including privately owned companies and nonprofit organizations, while maintaining strong quality standards and trusted client relationships. The role is well suited for a hands-on leader who can guide teams, oversee multiple engagements at once, and contribute to the continued success of a collaborative firm environment.
Responsibilities:
• Lead audit, review, and compilation assignments from initial planning through final delivery, ensuring each engagement progresses efficiently and meets high-quality expectations.
• Direct engagement teams by assigning work, reviewing output, and coaching staff members to support both performance and development.
• Analyze risk areas and internal control environments to shape effective engagement strategies tailored to each client.
• Examine financial statements, workpapers, and related records to confirm accuracy, completeness, and adherence to applicable accounting and auditing standards.
• Monitor timelines, budgets, staffing, and workflow so client commitments are met without compromising quality.
• Investigate complex technical accounting, assurance, and reporting matters and determine practical, standards-based resolutions.
• Advise clients and internal teams on applicable regulatory and compliance considerations, including relevant assurance requirements.
• Partner with firm leadership on client service efforts, practice growth initiatives, recruiting, and staff development activities.
• Recommend process improvements that strengthen engagement execution and deliver added value to clients.• Bachelor’s degree in Accounting or a closely related discipline.
• Active CPA designation required.
• At least five years of recent public accounting experience with increasing responsibility in audit or assurance engagements.
• Demonstrated experience supervising team members and managing several engagements simultaneously.
• Strong understanding of audit methodology, financial reporting, internal controls, and assurance standards.
• Proficiency with audit technology, accounting software, and Microsoft Office applications.
• Excellent analytical, organizational, project management, and communication skills.
• Ability to work independently while collaborating effectively with partners, colleagues, and clients.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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