IT Network & Telecoms - Journey

IT Network & Telecoms - Journey

Shoreline Community College

Salary: $83,256.00 - $111,972.00 Annually

Job Number: ITNATJ24

Location: Shoreline Community College, WA

Department: Technology Support Services

Job Summary

Date of First Consideration: May 5, 2024

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Technology Support Services (TSS) is the Information Technology unit of the Shoreline Community College, which supports the technology infrastructure and desktop technology needs of the entire organization's business and academic functions. TSS' overall responsibilities include but are not limited to the network and networking infrastructure, desktop and portable device support, database and application development, email and web-based services, data and telecommunications systems, and security and IT related policies.

Essential Job Duties:

• Manage, analyze, configure, troubleshoot, and resolve routine and advanced switching and related issues in a heterogenous network environment using traffic and performance management tools.
• Test and monitor performance of the data and telecommunications systems.
• Consult with various stakeholders to design, deploy, and maintain network infrastructure and equipment technologies to ensure successful business continuity and operations in alignment with the college's mission and strategic goals.
• Supports, maintains, and enhances campus network (wired and wireless) and VOIP systems, and may install vendor and support software as needed. Plans for growth and space requirements. Establishes performance measures, analyzes problems, makes recommendations for improvements, and implements tuning adjustments.
• Analyze network communication traffic flow, logs, alerts and other relevant operational information. This information will be used to make recommendations to improve internal and external systems and network communications and connectivity.
• Maintain awareness of current security, compliance, technical issues using appropriate avenues such as vendor support sites, community forums, consultation, and solution experts to troubleshoot, resolve, and prevent issues.
• Assists with periodic security risk assessments on client, server, and network systems; develop and implement appropriate and effective security measures based on findings; and document processes, findings, and resolutions.

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

• Associate Degree in Computer Science or related field OR equivalent experience in technology environment directly related to position.
• 2 years network administration / management.

KNOWLEDGE OF:

• IPv4, IPv6, DNS, DHCP, SIP, VoIP technologies in heterogenous networking environment
• Security access controls, Virtual LANs, Firewalls, VPNs, and authentication systems
• Copper and fiber cabling specifications
• Vulnerability scanning and patch management for networking systems
• Call routing, voice mail, etc. implemented in VOIP telephony systems
• Microsoft Office applications such as SharePoint, Excel, Outlook, and Word programs

SKILL IN:

• Fostering a climate of equity and belonging through multicultural awareness and competence.
• Organizing and implementing complex, multi-level IT projects.
• Resolving complex technical problems under stressful conditions
• Attention to detail with accuracy while completing tasks within competing deadlines.
• Working efficiently both independently and as part of a team
• Providing strong customer service through effective oral and written communication with individuals inside and/or outside of the College
• Time management, organization, and ability to meet competing deadlines/priorities
• Establishing/maintaining effective working relationships at all organizational levels
• Ability to work with a diverse group of students, staff, and the public in a friendly, courteous and helpful manner

Conditions of Employment

PHYSICAL WORK ENVIRONMENT:
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

TERMS OF EMPLOYMENT/SALARY:
This position is allocated to pay range 05IT under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works a minimum of 40 hours per week, with schedule dependent upon department needs and is an overtime exempt position. Hiring of this position is contingent on available funding as determined by the College President.

OTHER CONDITIONS:
Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit:
https://www.shoreline.edu/about-shoreline/non-discrimination.aspx.

Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at hr@shoreline.edu.

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime exempt.

In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.

This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees - Higher Education Community College Coalition.

Required Materials

To be considered for this position, please submit the following:

• NEOGOV online profile, application, and supplemental question(s)
• Letter of interest?describing relevant knowledge,?skills, and?characteristics that align with the position
• Current resume

Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant' suitability for the positions.

Please Note: Once application materials have been submitted, you may not modify the application.
*Community Standard Statement"Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly, affects all indirectly ..." -- Rev. Dr. Martin Luther King, Jr. Shoreline Community College is a place for students, employees, and the community to pursue excellence in education in an environment dedicated to equity, inclusiveness, and self-reflection. We value respectful, dynamic interactions and lively discussion. We strive to create an environment where everyone is supported and valued. Shoreline Community College does not tolerate hateful, violent, or discriminatory actions that target any person or group based on their beliefs, customs, identity, or affiliations. When one of us is diminished, all of us are diminished.

To apply, please visit https://www.schooljobs.com/careers/shorelinecc/jobs/4458693/it-network-telecoms-journey

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