Dealership Service Writer & Advisor

Service Writer & Advisor Hyundai Dealership
Are you a seasoned writer/advisor seeking a new opportunity? Join our team in City of Industry, CA as a Service Writer & Advisor. This full-time position offers a comprehensive benefits package, including medical/dental/401k. At our dealership, we pride ourselves on a high service volume with a base of loyal customers. Our work environment is family-oriented and fosters a fun atmosphere.

$54,000 - $120,500 yearly

• Ensure the Customer Service Index (CSI) rating aligns with dealership service manager expectations
• Guide customers through the entire service experience, from the service drive until vehicle handover
• Manage appointment scheduling and provide accurate estimates
• Educate customers on vehicle care and maintenance importance based on manufacturer guidelines
• Clearly communicate repair and maintenance timelines to customers
• Keep customers informed of any changes in estimates or pick-up times through progress calls or emails
• Accurately document repair and maintenance updates on approved repair orders
• Address and resolve customer inquiries and concerns effectively
• Cultivate strong, positive relationships with customers to foster repeat and referral business
• Collaborate with managers to meet daily performance metrics
• Achieve consistent penetration levels for both Customer Pay (CP) and Warranty services

• Possess a high school diploma or GED equivalent
• At least six months of work/training experience in the automotive industry or closely related field
• Knowledgeable about newer vehicle technologies
• Outstanding customer service abilities
• Analytical and adept at multitasking
• Work independently and with minimal supervision
• Positive attitude and team-oriented
• Remarkable written and verbal communication skills
• Substantial and consistent work record
• Valid driver's license and a clean driving record
• Professional attitude and behavior
• Mobile applications and software user interface with existing solutions are a plus

Puente Hills Hyundai is a busy multi-dealership family-owned franchise. We are located in the City of Industry CA. Benefits offered include Medical, Dental, 401(k), and other great benefits.