Director of Quality Assurance

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is seeking a Director of Quality in Indianapolis, IN. In this position you will oversee the Quality Department functions, such as KPI development and benchmarking, data gathering, and quality assurance tasks. You will report to the Chief Administrative Officer.

You Will:

Leadership / Management (20 %)

• Mentor and coach staff through training, inspiration, motivation and encouragement.
• Respond to calls from program staff.
• Provide staff training as indicated and required

Quality Oversight (50 %)

• Participate in quality improvement initiatives as needed.
• Provide oversight for development of, monitoring of, and trending of program and agency demographics.
• Coordinate effort to utilize technology to monitor pertinent clinical and contractual outcomes for programs.
• Provide agency staff training as needed
• Perform other duties as negotiated with supervisor.
• Provide quality oversight to agency intern programming

Relationship Development (10 %)

• Develop relationships with program leadership and direct care staff to ensure program compliance with developed programmatic outcomes.
• Develop relationships with local universities and students in order to oversee and grow student intern program.

Reporting (20 %)

• Compile, analyze and maintain data for agency and program outcomes.

You Have:

• Master's degree in social work or related field is required.
• Must be at least 21 years of age
• A valid driver's license and insurance with no more than 6 points on driving record
• Travel between appointments to service clients within their community
• Knowledge regarding quality assurance principals, data management, and benchmarking/reporting tools
• Knowledgeable regarding social service systems within the state
• Knowledge of and adherence to current confidentiality practices
• Appreciation for and ability to respond to cultural differences
• Develop relevant networks of contacts

Our Benefits:

• Flexible Schedule
• Tuition Reimbursement/ Student Loan Repayment
• Medical, Dental, and Vision Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Employer paid life insurance and Short/Long-Term Disability
• Public Student Loan Forgiveness (PSLF) eligible employer
• Employee Assistance Program
• Flexible Savings Account access

At Firefly Children and Family Alliance, we are committed to advancing diversity, equity, and inclusion. Therefore, we encourage persons who represent the diverse identities and lived experiences of the clients and communities we serve to apply.

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.

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