Customer Service Representative

For almost 55 years, Econo Print has offered high-quality printing services to customers in the Billings, MT area. Our state-of-the-art equipment and experienced staff make us the right choice for everything from color copies to banner printing. Our team is ready to create beautiful new apparel, marketing materials, and flyers just for you.

Are you skilled in customer service and looking for an exciting opportunity to showcase your talents? Econo Print in Billings, MT is seeking a motivated and experienced Customer Service Associate to join our team.

Econo Print is an Equal Opportunity Employer

Salary: $14.00-$18.00 per hour DOE + Benefits

Benefits:

• Paid hours for: Vacation, Sick, Holidays.
• 401(K) with Company matching.
• Company Co-paid health insurance

Hours/Shifts:

• Monday - Friday 8:00am-5pm 1 hour lunch
• Some schedule flexability after completion of probation period.
• We are NOT open on weekends.
• Overtime hours may be available due to large projects with short deadlines.

Job description

Customer Service Representative

Econo Print, located in downtown Billings, is looking for a personable individual to join our customer service team. The Customer Service Associate will primarily work with customers on the phone and by email. The main job function is listening to customers, identifying their needs, and presenting the best products available to satisfy their printing and marketing needs.

Required Abilities:

• The ability to project confidence, care, and interest with your voice and personality is a must.
• A clear speaking voice, good verbal skills, and the ability to listen.
• Caring attention to details and interested in preventing errors and solving problems (Very important).
• Prior experience in phone solicitation, medical or legal form processing, technical web support, or web site (graphics) design, will give you an edge over other candidates.
• Above average spelling, math, and typing skills.
• A standardized typing test may be required before hire.
• Positive and upbeat attitude. We can teach you the duties, but your winning personality is the key to success.
• Prior graphics knowledge would put you at the top of the list.
• Be able to lift up to 40lbs, stoop, squat, lift, bend, without assitance.

Primary Responsibilities:

• Interact with customer inquiries by phone and email correspondence.
• Verification of web orders and assist customer with website navigation.
• Continually learning aspects of the products offered.
• Entry of web customer orders into production software.
• Process customer orders for fulfillment from inventory.
• Process customer credit card payments.
• Physically help process orders for shipping during high volume times.
• Pick products, verify order is complete, package, and use shipping software.
• General clerical duties.