Inside Sales/Customer Service

Inside Sales/Customer Service

GLENDALE, WI

Are you a self-starter?

Interested in a fast-paced manufacturing environment?

Enjoy problem solving and helping customers?

GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU!

Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring manufacturer in the US. We ship our products around the world where they are used in large engines hydraulic cylinders, transmissions, air compressors, turbo chargers, shock absorbers and many other applications.

Here at Grover, we have an impressive team of employees that believe in and live by our core values of:

• Customer first
• Set-up others for success
• Collaborative
• Attitude of excellence
• Deliver results

Experience:

5 + years of experience in a manufacturing setting

5+ years of customer service/inside sales experience

Duties Include:

Customer Interactions

• Provide quotes to customers (include lead times)
• Manage customer expectations
• Proactively contact customer and alert of late delivery
• Respond to customer complaints
• Set up new customers in ERP and CRM
• Update CRM and log calls/activities in CRM
• Email customer apology with shipping tracking number
• Monitoring and checking account portals for orders, returns, and quality alerts.
• Discover customer needs and order patterns.
• Follow up on quotes
• Grow existing customer sales volumes

Create Solutions

• Collaborate with engineering for new parts
• Enter quote in CRM
• Escalate issues to supervisor
• Finalize order after acceptance

Problem Resolution/Customer Advocate

• Collaborate with Quality on problem solving
• Track issues on Return Material Authorization form
• Log investigation in CRM
• Locate jobs in process
• Escalate issues to supervisor
• Work with scheduler for delivery commitment
• Manage quotes to ship requirements of the customer
• Coordinate with the organization on new customers
• Communicate customer needs to the organization

Team Grover

• Back up team members
• Assist order entry person
• Attend feasibility meetings
• Attend one-on-one meetings with supervisor
• Attend daily roundups
• Attend all employee meetings
• Pursue personal development
• Live core values