CNOC Supervisor
Ziply Fiber
Everett, WA
CNOC Supervisor
Ziply Fiber
Everett, WA
- $60,000 to $100,000 Yearly
- Vision , Medical , Dental , Paid Time Off , Retirement
- Full-Time
Job Description
Position Title: Supervisor, Commercial Network Operations Center (CNOC)
$60,000 to $100,000 annually DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
The Supervisor, Commercial Network Operations Center (CNOC) is responsible for leading the day-today
monitoring and health of Ziply’s infrastructure. The CNOC Supervisor spends a great deal of time
driving a team environment with other network staff, but also works on projects independently. This
position is responsible for maintaining and improving uptime performance, growing the CNOC team, and
overseeing network events.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
• Supervise and lead a team of CNOC Engineers.
• Coordinate the 24/7 rotation schedule of the team.
• Ensure CNOC team is fully staffed to meet company objectives.
• Provide on-going training and mentoring to CNOC Engineers.
• Review trouble tickets to ensure proper documentation, updates, and timely resolution.
• Ensure timely customer communication and follow-up.
• Document, implement and ensure compliance with network monitoring policies and procedures.
• Lead continuous process improvement initiatives to improve productivity.
• Troubleshoot incidents and events and escalate appropriately.
• Provide technical aid to customers during an escalation.
• Provide 24x7 support for the Ziply system.
• Provide after-hours customer support as needed.
• Document fully and to Ziply’s standards.
• Provide root cause analysis to the business and procedural recommendations to mitigate
repetition of outage scenarios.
• Maintain a safe and healthy work environment.
• Provide process improvement recommendations to CNOC Manager.
• Perform other duties as requested.
Qualifications:
• 2+ years of leadership experience required; leadership experience in telecom preferred.
• Telecom Network Operations Center experience preferred.
• Ticket management experience required.
• Experience and understanding of switches and routers preferred.
• Basic understanding of IPv4 and IPv6 subnet address standards preferred.
• Basic understanding of Ethernet preferred.
• Understanding of fiber optic network infrastructure repair and maintenance principles preferred.
• Ability to use CNOC tools for issue identification and escalation.
• Knowledge of network protocols and networking technologies preferred.
• Ability to identify and resolve issues effectively.
• Ability to maintain 24/7 scheduling of the CNOC team.
• Ability to work on-call and flexible hours as needed.
• Excellent troubleshooting and analytical skills required.
Knowledge, Skills, and Abilities:
• Ability to work independently and apply sound judgment and reasoning skills to a variety of
situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available
for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office
setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.
Address
Ziply Fiber
Everett, WA
98201
USA
Industry
Technology
Posted date
15 days ago
View All Ziply Fiber Jobs
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