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Support Operations Supervisor Jobs (NOW HIRING)

Ccfs

Operations Supervisor

Denver, CO · On-site

$80K - $90K/yr

Develops dock door assignment, staging, and yard management plan to support operations in cooperation with the service center manager and other operations supervisors. * Supervisefreight handlers ...

Transdev

Operations Supervisor

Portland, OR · On-site

$68K - $85K/yr

Operations Supervisor Transdev in Portland, Oregon is hiring an Operations Supervisor for the ... Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and ...

Transdev

Operations Supervisor

Portland, OR

$68K - $85K/yr

Operations Supervisor Transdev in Portland, Oregon is hiring an Operations Supervisor for the ... Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and ...

Transdev

Operations Supervisor

Portland, OR · On-site

$68K - $85K/yr

Operations Supervisor Transdev in Portland, Oregon is hiring an Operations Supervisor for the ... Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and ...

Transdev

Operations Supervisor

Portland, OR · On-site

$68K - $85K/yr

Operations Supervisor Transdev in Portland, Oregon is hiring an Operations Supervisor for the ... Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and ...

Forward Air

Operations Supervisor

Romulus, MI · On-site

$50K - $55K/yr

Operations Supervisor Salary: $50k -$55k per year Forward Air, Complete is seeking an Operations ... Ensure department schedules that support operational needs within budget * Promote and protect ...

Forward Air Corporation

Operations Supervisor

Romulus, MI · On-site

$50K - $55K/yr

Operations Supervisor Salary: $50k -$55k per year Forward Air, Complete is seeking an Operations ... Ensure department schedules that support operational needs within budget * Promote and protect ...

Emory Healthcare

Operations Supervisor

Atlanta, GA · On-site

This role provides supervision and operational support for non-clinical staff and ensures that ... The Operations Supervisor collaborates with physicians, clinic leadership, and administrative teams ...

Emory Healthcare

Operations Supervisor

Atlanta, GA · On-site

$24.12 - $29.39/hr

This role provides supervision and operational support for non-clinical staff and ensures that ... The Operations Supervisor collaborates with physicians, clinic leadership, and administrative teams ...

Emory Healthcare

Operations Supervisor

Atlanta, GA

This role provides supervision and operational support for non-clinical staff and ensures that ... The Operations Supervisor collaborates with physicians, clinic leadership, and administrative teams ...

Kem Krest

Operations Supervisor

Bristol, IN · On-site

Proactively identify and support resolution of operational issues, escalating as needed. * Plan and ... Collaborate with peer supervisors across departments to support cross-functional execution and ...

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Support Operations Supervisor information

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$28K

$73.2K

$119K

How much do support operations supervisor jobs pay per year?

As of Jul 4, 2026, the average yearly pay for support operations supervisor in the United States is $73,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a Support Operations Supervisor do?

A Support Operations Supervisor oversees the day-to-day activities of a customer support or service team, ensuring efficient operations and high-quality customer interactions. They are responsible for managing staff, monitoring performance metrics, implementing process improvements, and resolving escalated issues. Their goal is to enhance customer satisfaction while maintaining productivity and compliance with company policies. Typically, they also coordinate training and collaborate with other departments to optimize support workflows.

What are the key skills and qualifications needed to thrive as a Support Operations Supervisor, and why are they important?

To thrive as a Support Operations Supervisor, you need strong leadership abilities, problem-solving skills, and experience in customer support or service management, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM platforms like Zendesk or Salesforce, workforce management tools, and reporting systems is typically required. Excellent communication, conflict resolution, and organizational skills help you motivate teams and manage challenging situations. These abilities are crucial for ensuring efficient support operations, maintaining high customer satisfaction, and driving team performance.

What are some common challenges Support Operations Supervisors face in balancing team performance and customer satisfaction?

Support Operations Supervisors often need to juggle the demands of maintaining high customer satisfaction while ensuring their team meets performance metrics such as response times and resolution rates. A key challenge is managing workloads equitably among team members, especially during peak periods or high-stress situations. Additionally, supervisors must regularly coach and motivate staff, address escalated customer issues, and implement process improvements—all while fostering a collaborative and positive team environment. Successfully navigating these challenges requires strong communication, adaptability, and problem-solving skills.

How much do Supervisors get paid per hour?

Support Operations Supervisors typically earn between $20 and $35 per hour, depending on experience, location, and the size of the organization. Compensation may also include benefits such as health insurance and paid time off, and supervisors often oversee teams and coordinate support processes.

What does an operations supervisor do?

An operations supervisor oversees daily activities within a department or team to ensure efficiency and productivity. They coordinate staff, monitor performance, implement procedures, and address operational issues, often using management tools and reporting systems. Strong leadership, communication skills, and understanding of workflows are essential for this role.

How much is the salary of a supervisor?

The salary of a Support Operations Supervisor typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Supervisors often receive additional benefits such as bonuses, health insurance, and opportunities for advancement.

Is operations supervisor a stressful job?

The role of an operations supervisor can be stressful due to managing team performance, meeting deadlines, and handling operational issues. It often requires strong organizational skills, problem-solving, and the ability to work under pressure in fast-paced environments.
More about Support Operations Supervisor jobs
What job categories do people searching Support Operations Supervisor jobs look for? The top searched job categories for Support Operations Supervisor jobs are:
Support Operations Supervisor jobs near you
Infographic showing various Support Operations Supervisor job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $73,186 per year, or $35.2 per hour.

Patient Support Operations Supervisor

RG Supply and Logistics LLC

San Antonio, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description


Job Title: Patient Support Operations Supervisor
Company: RG Healthcare Solutions
Location: San Antonio, TX (Pending Contract Award)
Job Type: Full-Time
About Us: RG Healthcare Solutions is a trusted partner for healthcare facilities, specializing in providing essential patient support services that enhance operational efficiency and the overall patient experience. We are seeking an experienced and dedicated Supervisor to lead our Patient Support Associate / Hospital Porter team, pending contract award at a major medical center in San Antonio.
The Opportunity:
Are you a proven leader with a passion for ensuring exceptional patient experiences in a healthcare setting? We are looking for a Supervisor to guide, train, and manage our team of Patient Support Associates / Hospital Porters. You will play a critical role in overseeing the safe, efficient, and courteous movement of patients, visitors, and staff throughout the facility, ensuring they receive a warm welcome, clear guidance, and essential mobility assistance. This is a key leadership position focused on operational excellence and the highest standards of patient care and dignity.
What You'll Do (Key Responsibilities - Overseeing the Porter Role):
  • Lead & Develop the Patient Support Team: Supervise, train, mentor, and motivate Patient Support Associates / Hospital Porters to achieve peak performance, foster teamwork, and drive continuous quality improvement.
  • Drive Operational Excellence in Patient Support: Oversee daily operations for patient greeting, navigation, transport, and mobility assistance. Organize workflows and manage staff scheduling to ensure seamless service delivery across all facility areas.
  • Ensure Exceptional Patient Experience: Serve as the ultimate point of contact for the quality of patient interactions. Ensure all team members provide a warm, friendly, and helpful first impression, clear information, and respectful assistance. Uphold patient rights and dignity in all aspects of the role.
  • Expertise in Patient Transport & Support: Act as a subject matter expert on all functions of the Patient Support Associate / Hospital Porter role. This includes ensuring staff are proficient in:
  • Safely transporting patients via wheelchair, guiding them, and operating other equipment.
  • Assisting patients with entering/exiting vehicles and managing their personal medical equipment.
  • Providing discharge assistance and support.
  • Adhering to facility safety protocols, including fall prevention and emergency response procedures (CPR, First Aid).
  • Maintaining necessary documentation.
  • Manage Performance & Productivity: Monitor team productivity, provide constructive feedback and coaching, set performance goals, and implement strategies to reduce inefficiencies and improve patient turnaround times.
  • Problem Resolution & Escalation: Receive and resolve patient and staff complaints, and serve as the escalation point for complex issues that arise within the portering services.
  • Compliance & Policy Enforcement: Ensure strict adherence to all legal requirements, company policies, and facility procedures related to patient support, safety, and conduct (e.g., smoke-free environments). Oversee disciplinary actions as needed.
  • Communication & Reporting: Maintain clear communication with leadership, provide daily staffing updates, and report on operational metrics (productivity, turnaround times, customer feedback) on a weekly, monthly, and annual basis.
  • Resource Management: Assist in maintaining adequate equipment (wheelchairs, walkers, etc.) and supply levels for the Patient Support team.
  • Collaboration: Foster positive relationships and clear communication with other departments (e.g., clinical staff, patient access, valet services) to ensure a cohesive and supportive patient journey.

What You'll Bring (Qualifications & Experience):
  • Proven Leadership: Minimum of 3 years of supervisory experience, with a strong emphasis on leading teams in a healthcare or patient-facing service environment.
  • Healthcare Operations Expertise: Experience managing patient transport, escort services, or similar patient support operations is highly desirable. (Preferred: Experience directly overseeing roles like Patient Support Associates or Hospital Porters).
  • Medical Acumen: Understanding of healthcare environments, patient flow, and the importance of compassionate service. (Preferred: CNA, CMA, HHA certification or equivalent direct patient care support experience).
  • Education: Associate Degree preferred.
  • Certifications: CPR-BLS certification required.
  • Core Skills:
  • Proficiency in understanding and ensuring the correct operation of patient transport equipment and safety protocols.
  • Fluent in English, with the ability to read, write, and communicate effectively.
  • Exceptional interpersonal skills; ability to represent RG Healthcare Solutions positively, demonstrate caring and service-oriented behaviors, and effectively de-escalate emotionally charged situations.
  • Strong judgment, ability to follow complex directions (oral and written), and excellent communication with patients, families, healthcare staff, and leadership.
  • Basic math skills and familiarity with medical terminology.
  • Eligibility:
  • Must be at least 18 years of age.
  • Must be a U.S. citizen or legal resident.
  • Must be able to pass a background check and obtain necessary facility access credentials.

Why Join Our Team?
  • Lead a Critical Function: Oversee a team directly impacting the patient experience in a healthcare setting.
  • Meaningful Leadership Role: Guide professionals who provide essential support to individuals and families.
  • Competitive Compensation & Benefits:
  • Full-time position
  • 401(k) with matching
  • Health, Dental, and Vision Insurance
  • Professional Growth: Opportunities for training and advancement within RG Healthcare Solutions.
  • Supportive Environment: Be part of a dedicated team committed to excellence and compassionate care.

Apply Today to Lead Our Patient Support & Porter Operations!
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Retirement plan
  • Vision insurance

Work Location: In person

Apply