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Support Operations Supervisor Jobs (NOW HIRING)

Transdev

Operations Supervisor

Portland, OR

$68K - $85K/yr

Operations Supervisor Transdev in Portland, Oregon is hiring an Operations Supervisor for the ... Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and ...

Transdev

Operations Supervisor

Portland, OR

$68K - $85K/yr

Operations Supervisor Transdev in Portland, Oregon is hiring an Operations Supervisor for the ... Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and ...

Transdev

Operations Supervisor

Portland, OR · On-site

$68K - $85K/yr

Operations Supervisor Transdev in Portland, Oregon is hiring an Operations Supervisor for the ... Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and ...

Western Midstream

Operations Supervisor

Midland, TX · On-site

... teams to support operational goals. * Lead initial response to operational upsets, abnormal ... supervisory or lead role. * Strong leadership and people-development skills, with the ability to ...

Emory Healthcare

Operations Supervisor

Atlanta, GA · On-site

This role provides supervision and operational support for non-clinical staff and ensures that ... The Operations Supervisor collaborates with physicians, clinic leadership, and administrative teams ...

Emory Healthcare

Operations Supervisor

Atlanta, GA · On-site

This role provides supervision and operational support for non-clinical staff and ensures that ... The Operations Supervisor collaborates with physicians, clinic leadership, and administrative teams ...

Western Midstream

Operations Supervisor

Midland, TX · On-site

... teams to support operational goals. * Lead initial response to operational upsets, abnormal ... supervisory or lead role. * Strong leadership and people-development skills, with the ability to ...

Emory Healthcare

Operations Supervisor

Atlanta, GA · On-site

$24.12 - $29.39/hr

This role provides supervision and operational support for non-clinical staff and ensures that ... The Operations Supervisor collaborates with physicians, clinic leadership, and administrative teams ...

Saige Partners

Operations Supervisor

De Witt, IA · On-site

$80K - $90K/yr

Position: Operations Supervisor (DeWitt, IA) Job Overview: The company is seeking an Operations ... Support employee development and encourage continuous learning and growth. Safety & Compliance ...

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Support Operations Supervisor information

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$28K

$73.2K

$119K

How much do support operations supervisor jobs pay per year?

As of Jul 26, 2026, the average yearly pay for support operations supervisor in the United States is $73,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a Support Operations Supervisor do?

A Support Operations Supervisor oversees the day-to-day activities of a customer support or service team, ensuring efficient operations and high-quality customer interactions. They are responsible for managing staff, monitoring performance metrics, implementing process improvements, and resolving escalated issues. Their goal is to enhance customer satisfaction while maintaining productivity and compliance with company policies. Typically, they also coordinate training and collaborate with other departments to optimize support workflows.

What are the key skills and qualifications needed to thrive as a Support Operations Supervisor, and why are they important?

To thrive as a Support Operations Supervisor, you need strong leadership abilities, problem-solving skills, and experience in customer support or service management, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM platforms like Zendesk or Salesforce, workforce management tools, and reporting systems is typically required. Excellent communication, conflict resolution, and organizational skills help you motivate teams and manage challenging situations. These abilities are crucial for ensuring efficient support operations, maintaining high customer satisfaction, and driving team performance.

What are some common challenges Support Operations Supervisors face in balancing team performance and customer satisfaction?

Support Operations Supervisors often need to juggle the demands of maintaining high customer satisfaction while ensuring their team meets performance metrics such as response times and resolution rates. A key challenge is managing workloads equitably among team members, especially during peak periods or high-stress situations. Additionally, supervisors must regularly coach and motivate staff, address escalated customer issues, and implement process improvements—all while fostering a collaborative and positive team environment. Successfully navigating these challenges requires strong communication, adaptability, and problem-solving skills.

How much do Supervisors get paid per hour?

Support Operations Supervisors typically earn between $20 and $35 per hour, depending on experience, location, and the size of the organization. Compensation may also include benefits such as health insurance and paid time off, and supervisors often oversee teams and coordinate support processes.

What does an operations supervisor do?

An operations supervisor oversees daily activities within a department or team to ensure efficiency and productivity. They coordinate staff, monitor performance, implement procedures, and address operational issues, often using management tools and reporting systems. Strong leadership, communication skills, and understanding of workflows are essential for this role.

How much is the salary of a supervisor?

The salary of a Support Operations Supervisor typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Supervisors often receive additional benefits such as bonuses, health insurance, and opportunities for advancement.

Is operations supervisor a stressful job?

The role of an operations supervisor can be stressful due to managing team performance, meeting deadlines, and handling operational issues. It often requires strong organizational skills, problem-solving, and the ability to work under pressure in fast-paced environments.
More about Support Operations Supervisor jobs
What job categories do people searching Support Operations Supervisor jobs look for? The top searched job categories for Support Operations Supervisor jobs are:
Support Operations Supervisor jobs near you
Infographic showing various Support Operations Supervisor job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $73,186 per year, or $35.2 per hour.
Customer Support & Operations Supervisor

Customer Support & Operations Supervisor

MULTIVAC USA

Kansas City, MO • On-site

$130K/yr

Full-time

Posted 12 days ago

Job description

Description
At MULTIVAC U.S., you're part of a purpose-driven organization committed to delivering innovative, reliable solutions that help our customers succeed.
We believe that our people are the foundation of our success, which is why we foster an environment where you can make a meaningful impact to world-class solutions, grow alongside an empowered and collaborative team aligned around shared goals, and be supported by a professional culture rooted in respect, accountability, and continuous improvement.
Here, your contributions matter, your voice is heard, and your career has room to thrive. If you're passionate about doing great work with committed teammates who are driven to succeed together, we invite you to explore this opportunity and consider joining our team.
Our Customer Support & Operations Supervisor provides daily supervision, training, and guidance to the parts specialist team, acting as first-line escalation point for parts specialists,customers, and field service technicians, and facilitating solving urgent supply chain and operational issues, including alternate parts-sourcing methods as needed to address critical internal and external customer needs. This position also assists with formal training and measurement vehicles to ensure individual contributors provide fast, accurate, and dependable parts support to internal and external customers.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
  • Develop and manage call handling assignments for inbound sales representatives as needed to meet or exceed minimum acceptable customer service levels established by management and ensure balanced workflow across all available staff.
  • Serve as point person and subject matter expert on "robbed" parts scenarios within a down machine environment while leading the conversation with the customer with good language. Train and develop all team members to engage this process for highest service levels and without disruption during your absence.
  • Train, mentor, and lead parts specialists on initial and escalation contacts during various customer situations and inquiries, ensuring that situations of rising urgency are addressed in a timely, effective manner, with proper follow-through and documentation.
  • Expedite or provide handling assistance with technically challenging orders, facilitating transaction closure between Level I & Level II reps and the customer. Customer satisfaction and first-time order accuracy is the end goal.
  • Lead customer contacts through procurement bottlenecked parts process with warm hand offs between technical support representatives and parts specialists, ensuring minimal friction is presented to the customer.
  • Conduct technical and administrative research as necessary to identify hard-to-find parts, sales opportunities, and solutions leading to improved machine performance. Ensure team is training/mentored to proficiency in this activity.
  • Ensure all return authorizations provided to customers by team are created within company guidelines for returnable merchandise.
  • Work with direct manager and contribute to development of a formal training plan and scoring system aimed at optimizing the customer contact experience including adopting a common customer language and set of soft skills that enhance MULTIVAC's image as a trusted advisor to both internal and external customers. Phone, email, and in-person communication should align with and strongly support the high price MULTIVAC commands for our parts and services.
  • Establish an escalation track that quickly places field service technicians and customers with an individual that will most effectively resolve challenges.
  • Contribute with manager to foster an energetic and professional team dynamic that translates in our interaction with constituents.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree in business, technical discipline, or related field and 3 years experience in sales or customer service; or equivalent combination of education and experience. Strong sales knowledge, skills, and abilities required. Ability to understand technical drawings and specifications required. Packaging industry experience is a plus.
Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Experience with database applications and contact management software required. ERP system experience preferred.
Certificates and Licenses:
Current valid driver's license and the ability to obtain a passport for travel as required by position.
Supervisory Responsibilities:
Directly manage associates and carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Developing a team through coaching, counseling, and mentoring. Ensures effective communication within department and that the team follows-up appropriately. Inspires confidence and energizes and motivates associates across functional teams.

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