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Support Operations Supervisor Jobs (NOW HIRING)

Ingram Micro

Manager, Support Operations

Buffalo, NY · On-site

... supervisory experience, managing a support team or operational staff. * A track record running live, SLA bound support operations. You have owned escalations, backlog, and KPI performance for real.

Ingrammicro

Manager, Support Operations

Buffalo, NY · On-site

... supervisory experience, managing a support team or operational staff. * A track recordrunning live, SLA bound support operations. You have owned escalations, backlog, and KPI performance for real.

Legend Biotech US

Operations Supervisor

Raritan, NJ

Legend Biotech is seeking an Operations Supervisor as part of the Technical Operations team based ... Support manufacturing investigations, create/revise operational procedures, including manufacturing ...

InfoSend Inc

Operations Supervisor

Downers Grove, IL · On-site

$19.50 - $25/hr

Operations Supervisor (2nd Shift) The Operations Supervisor will act as the Supervisor for second ... Monitor employee performance, providing regular feedback, coaching, and support. * Partner with ...

InfoSend Inc

Operations Supervisor

Downers Grove, IL · On-site

Operations Supervisor (2nd Shift) The Operations Supervisor will act as the Supervisor for second ... Monitor employee performance, providing regular feedback, coaching, and support. * Partner with ...

Insperity

Admin Operations Supervisor

Dallas, TX · On-site

$60K/yr

Experience supporting onboarding, payroll administration, training coordination, recordkeeping ... Responsibilities as the Operations Supervisor will be: * Lead and support administrative personnel ...

Three Point Solutions

Operations Supervisor

Dubuque, IA · On-site

$35 - $39/hr

Operations Supervisor Industry: Heavy Machine Manufacturing Location: Dubuque, IA 52001 Shift: 3rd ... • Support Continuous Improvement (CI), 5S, and safety initiatives. • Coordinate with Supply ...

Legend Biotech US

Operations Supervisor

Raritan, NJ · On-site

Legend Biotech is seeking an Operations Supervisor as part of the Technical Operations team based ... Support manufacturing investigations, create/revise operational procedures, including manufacturing ...

DATTCO

Operations Supervisor

New Britain, CT · On-site

OPERATIONS SUPERVISOR - COACH & TOUR ABOUT THE ROLE The Operations Supervisor - Coach & Tour is a ... Support driver performance management, including coaching and administration of corrective actions ...

DATTCO

Operations Supervisor

New Britain, CT · On-site

OPERATIONS SUPERVISOR - COACH & TOUR ABOUT THE ROLE The Operations Supervisor - Coach & Tour is a ... Support driver performance management, including coaching and administration of corrective actions ...

cbi

Operations Supervisor

Tucson, AZ · On-site

The Operations Supervisor provides oversight and guidance to the Patient Care Technician(s) assigned to complete the intake and discharge process, Peer Support Specialists and Behavioral Health ...

DATTCO

Operations Supervisor

New Britain, CT

OPERATIONS SUPERVISOR COACH & TOUR ABOUT THE ROLE The Operations Supervisor Coach & Tour is a ... Support driver performance management, including coaching and administration of corrective actions ...

GRIFOLS, S.A.

Operations Supervisor

Shaker Heights, OH · On-site

Supports and executes daily operational plans to achieve center performance targets related to ... Supervises donor selection, plasma collection and all manufacturing records to maintain the highest ...

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Support Operations Supervisor information

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$73.2K

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How much do support operations supervisor jobs pay per year?

As of Jul 5, 2026, the average yearly pay for support operations supervisor in the United States is $73,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a Support Operations Supervisor do?

A Support Operations Supervisor oversees the day-to-day activities of a customer support or service team, ensuring efficient operations and high-quality customer interactions. They are responsible for managing staff, monitoring performance metrics, implementing process improvements, and resolving escalated issues. Their goal is to enhance customer satisfaction while maintaining productivity and compliance with company policies. Typically, they also coordinate training and collaborate with other departments to optimize support workflows.

What are the key skills and qualifications needed to thrive as a Support Operations Supervisor, and why are they important?

To thrive as a Support Operations Supervisor, you need strong leadership abilities, problem-solving skills, and experience in customer support or service management, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM platforms like Zendesk or Salesforce, workforce management tools, and reporting systems is typically required. Excellent communication, conflict resolution, and organizational skills help you motivate teams and manage challenging situations. These abilities are crucial for ensuring efficient support operations, maintaining high customer satisfaction, and driving team performance.

What are some common challenges Support Operations Supervisors face in balancing team performance and customer satisfaction?

Support Operations Supervisors often need to juggle the demands of maintaining high customer satisfaction while ensuring their team meets performance metrics such as response times and resolution rates. A key challenge is managing workloads equitably among team members, especially during peak periods or high-stress situations. Additionally, supervisors must regularly coach and motivate staff, address escalated customer issues, and implement process improvements—all while fostering a collaborative and positive team environment. Successfully navigating these challenges requires strong communication, adaptability, and problem-solving skills.

How much do Supervisors get paid per hour?

Support Operations Supervisors typically earn between $20 and $35 per hour, depending on experience, location, and the size of the organization. Compensation may also include benefits such as health insurance and paid time off, and supervisors often oversee teams and coordinate support processes.

What does an operations supervisor do?

An operations supervisor oversees daily activities within a department or team to ensure efficiency and productivity. They coordinate staff, monitor performance, implement procedures, and address operational issues, often using management tools and reporting systems. Strong leadership, communication skills, and understanding of workflows are essential for this role.

How much is the salary of a supervisor?

The salary of a Support Operations Supervisor typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Supervisors often receive additional benefits such as bonuses, health insurance, and opportunities for advancement.

Is operations supervisor a stressful job?

The role of an operations supervisor can be stressful due to managing team performance, meeting deadlines, and handling operational issues. It often requires strong organizational skills, problem-solving, and the ability to work under pressure in fast-paced environments.
More about Support Operations Supervisor jobs
What job categories do people searching Support Operations Supervisor jobs look for? The top searched job categories for Support Operations Supervisor jobs are:
Support Operations Supervisor jobs near you
Infographic showing various Support Operations Supervisor job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $73,186 per year, or $35.2 per hour.
Manager, Support Operations

Manager, Support Operations

Ingram Micro

Buffalo, NY • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Ingram Micro rating

7.1

Company rating: 7.1 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

193rd of 351 rated retail wholesalers

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
We are looking for a hands-on Support Operations Manager to run the day-to-day of our North America support team. This is an operational leadership role. You will own the team, the queue, drive escalations to resolution, keep the data clean, and make sure customers hear from us clearly and on time.
You will also use the automation and AI tools already in the support stack to take routine volume off the team so your people can spend their time on the complex, high value problems that need real judgment. If you like running a tight operation and holding a team to a high standard every day, this is a strong fit.
Your role:
Run the daily operation
  • Manage the North America support team day to day. Balance workload, keep coverage tight, and hold the team to a consistent standard across shifts.
  • Own the daily rhythm: queue reviews, standups, and clean shift handoffs.
  • Take part in after hours and on call coverage as part of a global, 24x7 support model.

Own escalations
  • Follow every escalation through to resolution. Nothing goes dark, and someone always owns it.
  • Be the management point of contact when an issue gets complex or starts hurting a customer. Pull in the right people and keep things moving.
  • Keep stakeholders updated on the issues that matter before they have to ask.
  • Run root cause analysis on the issues that keep coming back, and feed what you learn into problem management, so they stop coming back.

Use automation to lighten the load
  • Lean on the automation and AI tools already in place to clear routine tier 1 volume so the team can focus on the harder, higher value cases.
  • Keep the knowledge base accurate and current so AI, self-service, and the team all give customers the right answer.
  • Flag automation and self-service opportunities that would cut manual work or ticket volume, and partner with the Sr. Manager to act on them.

Manage the numbers and the reporting
  • Track regional KPI performance against company standards: SLA, first response, time to resolution, backlog and aged tickets, reopen rate, and CSAT. Flag trends and risks early.
  • Hold the line on ticket hygiene. Accurate categorization, clean status, solid documentation, and data leadership can trust.
  • Pull together operational reviews and a weekly read on what is happening, what is at risk, and what you recommend.

Lead the team
  • Run case quality reviews and coach people toward better customer conversations.
  • Hold the team to its SLA commitments and keep customer communication clear, timely, and consistent.
  • Build, mentor, and develop a strong team. Own performance management and career growth for your people.
  • Improve the workflows, documentation, and standard procedures the team runs on, and keep knowledge management (KCS) front and center.

Work across the org
  • Partner with NAM and Unified Support leadership to keep execution consistent and accountable across the region.
  • Be the voice of the customer with Product and Engineering. Surface the recurring platform pain points so they can inform the roadmap.
  • Support high touch handling of strategic accounts, including coordinated escalation when something critical breaks.
  • Support IT audits, security compliance, and data governance in the day to day.

Who You Are
  • A hands-on operator who does well in a fast, high volume support environment.
  • Genuinely customer first, with strong prioritization and follow through.
  • Disciplined. You run a clean queue, you trust the data because you keep it clean, and you close the loop on escalations.
  • Comfortable running a team that mixes people and automation, and open to getting more from the AI tools over time. You do not need to be an AI expert.
  • A clear communicator with frontline teams, peers, and leadership alike.
  • Able to hold a team accountable while keeping their trust.

What You Bring to the role:
  • Bachelor's degree in a related field, or equivalent combination of educations and related experience required.
  • 5 + years in technical or customer support operations, with real results in a high-volume environment.
  • 2 + years of supervisory experience, managing a support team or operational staff.
  • A track record running live, SLA bound support operations. You have owned escalations, backlog, and KPI performance for real.
  • Solid hands-on experience with a service desk or ticketing platform. Zendesk is a plus, and ServiceNow or Jira Service Management help too.
  • Experience building or tightening reporting, metrics, and operational reviews.
  • Experience running case quality reviews and coaching to measurable improvement.
  • A plus: some exposure to AI enabled support tools (chatbots, AI assisted QA or routing). It is not required, since a strong operator focused on daily execution is what matters most here.
  • Comfortable supporting a global, 24x7 follow-the-sun model, including after hours and on call rotation when needed.

#LI-SK1
The typical base pay range for this role across the U.S. is USD $78,000.00 - $124,800.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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