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Support Operations Supervisor Jobs (NOW HIRING)

InfoSend Inc

Operations Supervisor

Downers Grove, IL · On-site

$20 - $26/hr

Operations Supervisor Location: Downers Grove, IL Schedule: Monday-Friday, 1:00pm - 9:30pm Pay: $20 ... Work closely with functional departments and vendors to support operational needs * Perform other ...

Infosend Inc

Operations Supervisor

Downers Grove, IL

$20 - $26/hr

Description Operations Supervisor Location: Downers Grove, IL Schedule: Monday-Friday, 1:00pm - 9 ... Work closely with functional departments and vendors to support operational needs * Perform other ...

InfoSend Inc

Operations Supervisor

Downers Grove, IL · On-site

$20 - $26/hr

Operations Supervisor Location: Downers Grove, IL Schedule: Monday-Friday, 1:00pm - 9:30pm Pay: $20 ... Work closely with functional departments and vendors to support operational needs * Perform other ...

RPS Recruitment

Operations Supervisor

Santa Clarita, CA

$44.71 - $71.63/hr

... support. This is an opportunity to join a well established aerospace manufacturer where you will have real ownership of your shift, lead experienced production teams and contribute to the manufacture ...

KW Property Management & Consulting

$55 - $75/hr

As the key employee liaisons between the client and KWPM services & internal support staff, the Operations Supervisor must perform the job duties with a view toward projecting a professional and ...

McKesson's Corporate

Operations Supervisor

Kansas City, MO · On-site

$57 - $96/hr

The Operations Supervisor plays a key role in building a high-performing team while supporting continuous improvement initiatives that enhance operational performance and customer satisfaction. What ...

MCKESSON

Operations Supervisor

Kansas City, MO · On-site

$57K - $95K/yr

Support Lean, Continuous Improvement, and process optimization initiatives within the distribution center. Basic Requirements * High school diploma, GED, or equivalent combination of education and ...

McKesson Corporation

Operations Supervisor

Kansas City, MO · On-site

$57K - $95K/yr

Support Lean, Continuous Improvement, and process optimization initiatives within the distribution center. Basic Requirements * High school diploma, GED, or equivalent combination of education and ...

Legend Biotech US

Operations Supervisor

Raritan, NJ · On-site

Legend Biotech is seeking an Operations Supervisor as part of the Technical Operations team based ... Support manufacturing investigations, create/revise operational procedures, including manufacturing ...

McKesson

Operations Supervisor

Kansas City, MO · On-site

$57K - $95K/yr

Support Lean, Continuous Improvement, and process optimization initiatives within the distribution center. Basic Requirements * High school diploma, GED, or equivalent combination of education and ...

Waste Pro

Operations Supervisor

Athens, GA · On-site

The Operations Supervisor has primary responsibility for providing oversight, coordination, supervision, planning, administration, training and logistical support to one or more facilities. Work ...

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Support Operations Supervisor information

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$73.2K

$119K

How much do support operations supervisor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support operations supervisor in the United States is $73,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a support operations supervisor do?

A Support Operations Supervisor oversees the day-to-day activities of a customer support or service team, ensuring efficient operations and high-quality customer interactions. They are responsible for managing staff, monitoring performance metrics, implementing process improvements, and resolving escalated issues. Their goal is to enhance customer satisfaction while maintaining productivity and compliance with company policies. Typically, they also coordinate training and collaborate with other departments to optimize support workflows.

What are the key skills and qualifications needed to thrive as a support operations supervisor, and why are they important?

To thrive as a Support Operations Supervisor, you need strong leadership abilities, problem-solving skills, and experience in customer support or service management, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM platforms like Zendesk or Salesforce, workforce management tools, and reporting systems is typically required. Excellent communication, conflict resolution, and organizational skills help you motivate teams and manage challenging situations. These abilities are crucial for ensuring efficient support operations, maintaining high customer satisfaction, and driving team performance.

What are some common challenges support operations supervisors face in balancing team performance and customer satisfaction?

Support Operations Supervisors often need to juggle the demands of maintaining high customer satisfaction while ensuring their team meets performance metrics such as response times and resolution rates. A key challenge is managing workloads equitably among team members, especially during peak periods or high-stress situations. Additionally, supervisors must regularly coach and motivate staff, address escalated customer issues, and implement process improvements—all while fostering a collaborative and positive team environment. Successfully navigating these challenges requires strong communication, adaptability, and problem-solving skills.
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Support Operations Supervisor jobs near you
Infographic showing various Support Operations Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,186 per year, or $35.2 per hour.

Operations Supervisor

InfoSend Inc

Downers Grove, IL • On-site

$20 - $26/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description:

Operations Supervisor

Location: Downers Grove, IL

Schedule: Monday–Friday, 1:00pm - 9:30pm

Pay: $20.00 - $26.00 per hour + Quarterly Bonus Opportunities


About InfoSend

For 30 years, InfoSend has helped organizations across the country communicate with the people they serve. We provide print, mail, and digital communication services that help our clients deliver important documents such as bills, statements, and other essential communications.


We are proud to offer a stable, team-focused workplace where employees can learn, contribute, and build long-term careers. We value teamwork, reliability, new ideas, and people who take pride in doing great work. As we continue to grow, we are looking for people who want to grow with us.


The Role

We're looking for an Operations Supervisor to lead our second shift team at our Illinois facility. You'll oversee print, mail, bindery, quality control, and warehouse operations on-site, working closely with Management to plan, direct, and coordinate daily activities across personnel, strategic planning, and operations.


What You'll Do

  • Oversee daily Print, Mail, Manual Fulfillment, and Warehouse operations, ensuring compliance with InfoSend policies and procedures
  • Schedule production to meet deadlines, maximize uptime and productivity, and enforce quality and safety standards
  • Manage postal activities, including metering, postal money downloads, and regulatory compliance
  • Supervise, coach, and schedule staff, and partner with Management on training, cross-training, and development programs
  • Serve as an escalation point for equipment, material, and workflow issues, and lead team meetings on company updates and expectations
  • Manage equipment installations and short- and long-term projects, and oversee inventory of envelopes, inserts, and supplies
  • Perform job sign-offs with full accuracy, documenting defects and reporting performance trends and non-compliance to the Director of Operations
  • Work closely with functional departments and vendors to support operational needs
  • Perform other duties as assigned

What You Bring

  • High school diploma
  • 2-3 years' experience in a mail print environment
  • Ability to balance and achieve positive results in the areas of safety, quality, productivity, cost, and employee relations
  • Ability to handle multiple tasks in a fast-paced environment
  • Ability to process, comprehend, and follow detailed instructions
  • Ability to plan, organize, and prioritize work for self and others
  • Ability to find, analyze, and solve problems
  • Ability to make and implement effective decisions
  • Ability to stand for extended periods of time and to frequently lift and move heavy materials (about 30-35 lbs.)
  • Ability to take initiative, be self-motivated, and work independently
  • Knowledge of Windows and Microsoft Office
  • Must be able to pass drug screen, E-Verify, and background check

What We Offer

  • Medical, dental, vision, and life insurance
  • 401(k) with company match
  • Paid Time Off (PTO), sick time, and paid holidays
  • Quarterly bonus opportunities
  • Employee Assistance Program
  • Casual work environment
  • Training, cross-training, and opportunities for growth

Apply today and join a stable, expanding team at the forefront of the mailing industry.

Requirements: