Support Operations Supervisor Jobs (NOW HIRING)

MHI RJ Aviation Group (MHIRJ) is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry.

Were hiring an Operations Supervisor to help drive our continued success!

Purpose of the role

• MHIRJs network of service centers, support offices and parts depots are positioned in important aviation hubs in the U.S. The Operations Supervisor will control aircraft maintenance operations, managing Crew Chiefs, Production Controllers and their teams to ensure timely, safe, and high-quality work. The Operations Supervisor will be accountable for aircraft span time, manage planned vs. applied hours, aircraft budgets, plan shift schedules for adequate coverage, oversee disciplinary actions, and enforce safety and quality standards. The Operations Supervisor will notify the Operation Managers immediately of any issues that will affect safety, quality, or productivity. They coordinate with Production Controllers to align resources and schedules, driving operational efficiency and compliance with standards while facilitating cross-role collaboration and resolving operational challenges.

Here are the daily responsibilities of an Operations Supervisor:

• Supervise multiple crew chiefs and production controllers for the assigned aircraft

• Responsible for the daily and overall operations of the aircraft maintenance department to include safety, schedules, personnel, training, and quality
• Encourage and promote a safe work environment by supervising a safety/security program including operation of support equipment, aircraft systems, KPA, general housekeeping, and lean manufacturing
• Supervise the performance of maintenance and ensure work is performed in accordance with Repair Station/Quality Manual, Site Operating Procedures, and FARs.
• Oversee and manage resources to maximize productivity and minimize DCI
• Perform supervisory responsibilities for assigned employees and area(s) for but not limited to:
  • Conduct team meetings
  • Timekeeping: ensure employee hours are accurate, track attendance
  • Approve timecards, employee leave and vacation requests
  • Performance management program and 30/60/90-day reviews, T-003 update
  • Coach Crew Chiefs and Production Controllers on leadership and technical skills.
  • Conduct performance evaluations, training, or disciplinary actions.
  • Participate in interview processes and recommend hiring decisions
  • Monitor housing and facilities for compliance with 14 CFR 145.103 and report any insufficiency
  • Identify and communicate best practices & champion continuous improvement initiatives
  • Assist with customer aircraft invoicing
• Monitor daily aircraft maintenance progress against Production Controller schedules ensuring workflow/plan is followed; priorities are supported/staffed accordingly at all times.
• Resolve staffing or operational bottlenecks reported by Production Controllers or Crew Chiefs, escalating to the Operations Manager if needed with a documented plan.
• Responsible for coordinating unscheduled aircraft maintenance and work performed at a location other than the Repair Stations fixed location
• Perform regular hangar audits (audit safety/security, address discrepancies)
• Use EmpowerMX to track progress and generate reports for management.
• Administer team related policies and procedures (AES Daily Meetings with Crew Chiefs)
• Daily, prior to start of shift, coordinates manpower with Production Controllers based on aircraft priorities
• Labor adjustments and monitoring each shift and corrections for individuals time reporting when required
• Cost of Poor Quality (COPQ) Investigations and root cause analysis and improvements

Here is what is required to succeed:

• Minimum of five (5) years of experience performing heavy industrial maintenance AND;
• Minimum of two (2) years heavy industrial lead (aka Crew Chief) experience preferably within aircraft maintenance
• Must have an Airframe (A) license.
  • Powerplant (P) license on its own cannot be substituted for a required A license.
• Working knowledge of applicable Federal Aviation Regulations, for example: part 91, 121, 135, and 145
• Proficiency with computerized aircraft maintenance documentation systems
• Ability to read and write in English per customer and FAA maintenance documentation compliance.
• Working knowledge of aircraft maintenance inspection programs for jet aircraft
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace, safety and environmental aspects of aircraft maintenance operations
• Customer service mindset and approach within communications (verbal & written) and when needing to diffuse situations between internal and external customers
• Intermediate computer skills: Word, Excel, PowerPoint, Outlook, and web-based applications used to manage maintenance work
• Associate or bachelors degree in aviation, Engineering or related technical industrial field - Preferred
• Project management experience - Preferred
• Working knowledge if ISO/OHSAS management system and resources - Preferred

Why join us?

At MHIRJ, we recognize and value your contributions to our One Unified Team. We live by our values and embody our behaviors which drive our success. Take flight with a team that shares your passion and supports your journey. If your experience aligns with the qualifications for this role, we encourage you to apply wed like to hear from you!

We provide comprehensive benefits for you and your family, as well as ample opportunities to grow your career.

• Comprehensive medical, dental, vision and prescription coverage
• Flexible Spending and Health Savings Accounts
• Company paid life insurance and short-term disability
• Annual wellness incentives up to $750
• Employee assistance program
• 401K with 6% company match
• Annual bonus plan
• Paid vacation, sick time, and holidays

We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

We do not currently provide sponsorship to work in the United States. All applicants for U.S. jobs must be a United States citizen or be authorized to work in the United States.