Customer Service Representative

Customer Service Representative - Offset & Digital Printing

The Customer Service Representative is a dynamic position requiring strong communication skills, time management, and adherence to detail. The role functions as the liaison between sales, the client, and production. Customer service communicates with all parties following the job through the production process ensuring an on-time, quality delivery. Candidate must be timely, detail oriented, able to multi-task, manage time, prioritize, and work with a team.

Duties:

Convert Estimate to Job & Schedule

Update Customer on Schedule

Keep Account Manager Updated

Send Proofs

Enter Pertinent Information - Notes, Payment Info, Delivery Instructions

Manage Approval Process

Track Job Through Production

Update Sales and Management of Any Delays

Press Check When Needed

Attend & Contribute in Daily Production Meeting

Answer Phone

$38,000 - $50,000

Print Customer Service or Marketing Coordinator Experience is a plus.

Why Work at CME?

Quality Work, Team Centric, Growth Opportunity, Competitive Compensation Package

CME Description

CME Printing is a family owned commercial printing company started in 1977. Our service offering includes graphic design, digital small format , digital large format, offset printing with full service bindery, fulfillment and mail services. We value our people, our customers, and delivering a quality product on-time.