Applications Specialist - MRI Equipment

Applications Specialist / MRI Equipment Training and Support (Remote)

Our client is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. They are passionate about expanding their customer sales and support structure, embracing the highest quality and craftsmanship in medical imaging products, and dedicated to building an outstanding organization with an excellent reputation for employee retention and development. The Application Specialist / MR Training and Support will cover the southeast region (Texas to Florida) and will primarily provide on-site training and support for our MR imaging products installed in healthcare facilities (primarily hospitals). The Application Specialist / MR Training and Support will also be supporting the sales team for customer demonstration and consulting during product evaluation. This is a remote position when not traveling and the role will support the MR – CT Modality. The position is open due to promotion and continued growth.

Overview of the Application Specialist / MR Training and Support (Remote)

• Provide customer consultancy and support in individual workflow improvements, including having the ability to deliver clinical education, adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio.
• Provide professional applications support to quickly process and resolve customer complaints; provide remote support when not on-site.
• Provide on-site application education, including demonstration, updates and upgrades for standard systems and applications.
• Support sales team: product demonstrations, preparation of clinical case studies, presenting images to clinicians/physicians, new products learning and coaching of new recruits.
• Assist in the development of application training courses to be delivered on-site at a customer location or at our Headquarters and Training Center in Houston.
• Support the R&D/CRM process, including customer needs, issues, as well as provision of troubleshooting know-how and experience.

Key Requirements for the Application Specialist / MR Training and Support

• 5+ years of experience as a radiology technologist or radiographer in a healthcare industry/clinical setting. Our client will also consider candidates performing a similar role for a Diagnostic Imaging OEM.
• Bachelor’s degree or above in specific or related field
• Team player, positive attitude, enjoys working with people and committed to providing excellent customer satisfaction
• Experience in research or case studies involving similar area is preferred.
• Ability to travel frequently, up to 75% (the region for this position is Texas to Florida and the ideal candidate will reside in a large city in this region with easy access to a large airport).
• Enjoy working from your home office “remote” when not traveling.
• Successful candidates will demonstrate the characteristics of authenticity and integrity that is needed to build meaningful and lasting relationships with our customers.

Salary and Benefit Information - the salary range for this position is 90k – 120k base with a 10-20% annual bonus potential. The company also has a competitive benefit plan including PTO, Health/Dental, 401k (with match) and paid holidays.