Director of Infrastructure and Operations

Job Summary:

The Director, Infrastructure and Operations role is part of the Byrider IT leadership organization
reporting directly to Byrider's CIO. All operational engineering roles will report to the Director
including DevOps, SysOps, NetOps, DBA and Data Architecture. This role will carry significant
exposure to all business partners as well as the Byrider senior management team and franchise
boards.
The Director of Infrastructure and Operations is responsible for the effective and efficient
delivery of all cloud managed and internal IT infrastructure used to support business processes,
services and end users across the enterprise. This is achieved through the effective delivery of
IT services through the management and orchestration of people, products,
providers/contractors and processes.
The ideal candidate will have a good balance of leadership and technical skills as they will be
leading a skilled group or engineers as Byrider continues its infrastructure transformation to a
100% cloud footprint. A deep understanding of the various public and private cloud platforms
will position the candidate for success.
Specific Responsibilities:
Responsible for the overall enterprise-wide effectiveness and efficiency of all
infrastructure systems, networks, database and data warehouse platforms to ensure
high levels of functionality, performance, and business alignment.
Oversees, coordinates, and monitors all support, administration, and operational
management activities. Responsible for high levels of infrastructure reliability, availability,
performance, problem management / elimination, PCI compliance, and IT disaster
recovery.
In alignment with the architecture functions, the Director of Infrastructure and
Operations develops and implements standards, procedures, and operational IT
processes. Systematically monitors for problem and opportunity areas and is proactive in
assessing and making recommendations for improvement.
Develops, deploys, and improves the full spectrum of IT operations processes.
Ensures the infrastructure is designed and managed to achieve and maintain high levels
of reliability and performance.

Ensures all infrastructure systems configuration and operating procedures are fully
documented and properly maintained.
Interacts with and manages outside vendors, outsourcers, and service providers to
procure and deliver technology products, services, and contracts. Ensures consistent
quality and delivery of service across a tiered IT support model.
Provides leadership and management in the planning and management of infrastructure
operations, production support, systems, database and data warehouse administration.
Establishes, monitors, and analyzes performance metrics and service level agreements
to ensure business and customer needs are being properly met.
Assess the qualifications of candidates and hire employees to perform job duties to
achieve section objectives.
Perform functions typically associated with managing and leading others, including
performance management, recruitment and selection, and compensation and policy
administration.
Set expectations, counsel, commend, and manage employee performance on an
on-going basis and in relation to their performance.
Conduct regularly scheduled meetings with employees to communicate work plans,
issues, and other appropriate information.
Recognize employee achievement.
Facilitate effective and collaborative working relationships among staff.
Products and Stacks:
Public Cloud Platforms:
AWS
Azure
Microsoft Stack:
Active Directory
Windows Server
SQL Server
Azure DevOps
Monitoring, Management and Performance
Tools:
Splunk
Terraform
Cloudwatch
Dynatrace
Application Insights
Solarwinds
LogRocket
Network:
Cisco
Meraki

Atlassian Stack:
Jira Service Management
Jira Software
StatusPage
Confluence
OpsGenie
Bitbucket
Google:
Google Workspace Enterprise Plus
Phone System:
Vonage
NICE CXOne
Data Warehouse:
AWS Redshift
Kodda
Spark
AWS Glue

Skills and Qualities:
Communicate and support the company mission, vision and values of the organization,
champion change and innovation.
Analyze issues before making decisions; use sound judgment, consider immediate and
long-term impact of decisions, apply systems thinking.
Apply technical/functional expertise, use financial acumen and is business savvy, provide
thorough analysis, understand and manage technology and other resources for
maximum impact on productivity.
Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
Drive for results, willing to take a stand for the good of the organization, make sacrifices
for the good of the organization, and take responsibility for consequences.
Uses rigorous logic and systems thinking methods to understand and solve difficult
problems.
Foster open two-way communication, speak with impact, listen and respond with
empathy, communicate effectively in writing, apply meeting protocol in public and
private forums.
Apply influence skills; build talent and bench strength; coach and develop people;
engage and inspire people to reach their potential; foster collaboration.
Inspire trust, demonstrate adaptability and flexibility, practice self-development.
Encourage frequent, open communications, accessible, visible in the organization,
maintain calm and collected presence, and welcomes suggestions and feedback.
Educational Requirements:
Bachelor's degree in Computer Science, Information Systems or a related field
Experience Required:
6 years of IT technical infrastructure management experience
5 or more years of leadership responsibilities, managing groups and teams which
included responsibility for hiring, disciplining, coaching, rewarding and terminating
employees
12-15 years of overall infrastructure and operations experience
Experience in vendor management
Demonstrated knowledge of the ITSM principles including relevant methodologies, tools
and overall discipline
Experience leading IT transformational initiatives in complex and dynamic environments

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