Customer Support Representative

Exciting opportunity awaits for a Full Time Customer Support Representative at Wisper ISP in Mascoutah, IL. Join our team and immerse yourself in a customer-centric environment where problem-solving skills are valued. Experience the flexibility of working from home while providing top-notch service to our valued customers. With a competitive hourly pay ranging from $16.50 to $17.50, you can grow both personally and professionally while making a difference in the telecommunications industry. Be a part of a forward-thinking company that values innovation and is committed to providing exceptional customer experiences.

Apply today to be part of a team that thrives on high performance and customer focus. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, Short Term Disability, Long Term Disability, and College Savings Fund.

Schedule: Monday-Friday 11:30a-8p, rotating weekends
Let us introduce ourselves

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.
What's your day like?

As a Full Time Customer Support Representative at Wisper ISP in Mascoutah, IL, you will have the opportunity to showcase your problem-solving skills by providing basic troubleshooting assistance for customers' internet connection issues. In addition, you will play a vital role in assisting customers with their billing needs, such as processing payments and explaining bills in a clear and concise manner. Ensuring that customers have seamless access to online systems, including bill payment portals and email accounts, will be a key responsibility in this role.

Join our team and make a difference in the lives of our customers by delivering exceptional service and support.
Would you be a great Customer Support Representative?

To excel as a Full Time Customer Support Representative at Wisper ISP in Mascoutah, IL, candidates must possess at least 1 year of customer service experience, demonstrating the ability to effectively communicate with customers and address their needs. Strong problem-solving skills and the capacity to navigate various software tools efficiently are essential for success in this role. Additionally, candidates should exhibit a high level of reliability and commitment to maintaining regular and predictable attendance. With the expectation of working 3 days in the office and having the flexibility to work from home 2 times a week, adaptability and time management skills are crucial for balancing responsibilities effectively in a dynamic work environment. Join our team and leverage your skills to deliver exceptional customer support services.

Knowledge and skills required for the position are:

• 1+ year customer service experience
• Regular and predictable attendance required
• 3 days in office with the flexibility to work from home 2x a week

Our team needs you!

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

This position requires a pre-employment Background Check and Drug Screen. All employment offers are contingent upon the results of the background check and drug screen.