Front Desk Agent

Hotel Front Desk Agent/ Saturday & Sunday AM/PM SHIFTS

Are you looking to join a team of dedicated Hotel Front Desk professionals in Louisville, KY, US? We are currently seeking an individual to be the welcoming face of our hotel, ensuring our guests have a comfortable and enjoyable stay. Your responsibilities will include confirming reservations, assisting with check-ins, assigning rooms, handling special requests, verifying payments, and effectively communicating with other hotel staff. By becoming part of the IHG family of hotels, you will not only contribute to our guests' experiences but also enjoy travel discounts at IHG properties worldwide. If you meet the qualifications for this role, apply today to seize this opportunity! We have both full-time and part-time positions available. Don't miss out - reach out now if interested!

$15 per hour

• Greet and check in hotel guests upon arrival
• Ensure that rooms are correctly booked and allocated to guests
• Follow all credit, cash-handling, and check-cashing protocols
• Keep up-to-date records of room availability, prices, and types
• Present guests with hotel services and alternatives in order to increase sales
• Be informed of the hotel's amenities, services, and activities
• Communicate room status updates with housekeeping staff
• Refresh meeting rooms as needed
• Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine.

• High school diploma or equivalent
• Previous customer service or hospitality experience is preferred
• Working knowledge of Opera is a bonus
• Excellent communication skills in English, the primary language used in the workplace
• Ability to stand for extended periods of time (8 hours per shift)
• Ability to lift up to 40 pounds
• Strong typing, grasping, writing, and listening skills
• A positive attitude is essential

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.