Cargo Claims Analyst

The Cargo Claim Analyst will support the Risk Management/Quality Department in analytical, reporting and record keeping functions. The primary responsibility of this position is to analyze each cargo claim based on investigation findings and documentation to determine claim validity to for best resolution. The Cargo Claims Analyst aids the Cargo Claims Manager in achieving the department’s goals and initiatives.

Job Duties

• Manage cargo claims; gather all facts concerning a claim and provide direction to facilitate claim resolution by working directly with claim adjusters, internal/external legal counsel, industry consultants and insurance companies to mitigate losses and ensure claims are resolved in a timely, cost effective manner
• Investigate the nature of the incident, collect all necessary documents, determine claim validity, determine and communicate resolution
• Track and report outstanding claims, determining equitable settlements and managing daily work queues.
• Maintain customer cargo claim aging on assigned accounts within customer guidelines
• Process check requests
• Communicate and support recommendation for carriers to be placed on hold
• Generate, analyze and distribute weekly claim report
• Process rebuttals, negotiations, and declinations for claim settlement
• Quality support including but not limited to assisting with preparation, follow up and documentation for weekly calls
• Accountable to achieve quotas and goals as assigned
• Optimize work processes by investigating and employing best practices with a focus on continuous improvement
• Other duties assigned as business needs require

Skills Required

• Ability to succeed in a fast-paced environment and work under pressure
• Proficiency in web-based programs (TCM, OVISS, etc.)
• Proficient use of Microsoft Products, with emphasis on Word, Excel, and Outlook

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Ability to exercise good judgement in a variety of situations
• Ability to solve problems and think quickly under pressure
• Effective oral and written communication skills
• Process improvement catalyst
• Demonstrated poise, tact, and diplomacy
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

• Two years of claims handling experience in transportation industry preferred
• Two year college degree preferred