Office Manager

Hermann Services, Inc., headquartered in Monmouth Junction, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast/Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, and Maryland. Launched in 1927 when Fred J. Hermann purchased his first truck, the Hermann name has since stood for integrity, value, service, and logistics expertise.

We are seeking an Office Manager to join our company located in New Castle, DE. Hermann offers a competitive salary, medical, dental, and vision coverage, and 401K matching program

Office Manager Responsibilities:

• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
• Organize and schedule meetings and appointments.
• Partner with HR to maintain office policies as necessary.
• Organize office operations and procedures.
• Coordinate with IT department on all office equipment.
• Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time.
• Manage contract and price negotiations with office vendors, service providers, and office lease.
• Provide general support to visitors.
• Responsible for creating PowerPoint slides and making presentations.
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and clerical functions are properly assigned and monitored.
• Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems.
• Provide assistance to team members who are experiencing difficulties with their duties by putting them through and giving them personal coaching.
• Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions.
• Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor.
• Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures, and standards.
• Serve as the middleman between the management and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.
• Ensure that results are measured against standards while making necessary changes along the way
• Allocate tasks and assignments to subordinates and monitor their performance
• Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff
• Perform review and analysis of special projects and keep the management properly informed
• Determine current trends and provide a review to management to act on
• Responsible for recruiting staff for the office and providing orientation and training to new employees
• Ensure top performance of office staff by providing them with adequate coaching and guidance
• Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications
• Responsible for ensuring office financial objectives are met by preparing the annual budget for the office, planning the expenditures, analyzing variances, and carrying out necessary corrections that may arise
• Participate actively in the planning and execution of company events
• Responsible for developing standards and promoting activities that enhance operational procedures
• Allocate available resources to enable successful task performance
• Coordinate office staff activities to ensure maximum efficiency
• Evaluate and manage staff performance
• Organize orientation and training of new staff members
• Coach, mentor, and discipline office staff
• Design and implement filing systems
• Ensure filing systems are maintained and current
• Establish and monitor procedures for record-keeping
• Implement procedural and policy changes to improve operational efficiency
• Prepare operational reports and schedules to ensure efficiency
• Coordinate schedules, appointments, and bookings
• Monitor and maintain office supplies inventory
• Review and approve office supply acquisitions
• Handle customer inquiries and complaints
• Knowledgeable in Microsoft Outlook, Word, and Excel
• Available to work weekends, holidays, and overtime and respond to emergency calls if applicable.
• Perform additional duties as assigned by the management team.
• Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values.